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24
Nov 2021
In the final of a series of articles on crime issues in the Harrogate district, candidates standing to be North Yorkshire Police, Fire and Crime Commissioner are questioned on how they will resolve problems with the 101 call system.
Candidates battling to be named North Yorkshire’s next Police, Fire and Crime Commissioner later this week have pledged to focus on tackling the persistent lengthy 101 call waiting times that have plagued the county’s police force for years.
All of the hopefuls seeking to represent more than 800,000 residents of York and North Yorkshire in holding the county’s police to account say they would launch a review of the service or look to introduce improvements.
The force’s 101 line has regularly struggled to meet demand since it was was introduced in 2011 as a national measure to ease demand on 999, which was being used as a default when people did not know the local non-emergency number.
After a wave of complaints over lengthy call waiting times and large proportions of callers hanging up, in 2015 the then commissioner, Julia Mulligan, issued a review of the 101 service.
After continuing issues in 2018 she announced a £3 million upgrade of the Force Control Room, the recruitment of 32 new full-time staff and new training and tutoring facilities, the cost of which was met by increasing residents’ council tax.
In September, ahead of making controversial comments about women’s safety and resigning, the previous commissioner Philip Allott was told by North Yorkshire County councillors the non-emergency line was “not fit for purpose and it hasn’t been fit for purpose for the last eight years” and that “the phone just doesn’t get answered”.
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