Is Harrogate council leader using misleading statistics to justify £47m spend?

Harrogate Borough Council leader Richard Cooper has been accused of using a misleading statistic to support a £47 million redevelopment of the town’s convention centre.

Cllr Cooper has claimed 88% of conference delegates to the centre return to the area for leisure. However, the Stray Ferret has not been able to find the statistic he refers to -— only one that says, when asked, delegates said they were likely to return.

The statistics matter because the soon-to-be-abolished council wants to fast-track the start of what would be one of the biggest public spending commitments in its 48-year history.

It says Harrogate Convention Centre needs the investment to continue attracting visitors — and to boost the economic impact on the entire Harrogate district.

What is Cllr Cooper claiming? 

Cllr Cooper, the Conservative council leader and chair of the convention centre board, told a council meeting this month:

“The purpose and vision of the convention centre is to deliver high quality conferences, exhibitions and events that bring maximum economic impact and prosperity to the district.

“It is important to emphasise that this is for the district and this is not a noose around the district’s neck.

“And I can demonstrate that by saying almost nine out of 10 people — 88% — an astonishing statistic — who come to Harrogate Convention Centre for business return to the district for leisure. This is streets ahead of other venues.”

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Kirk Hammerton resident Alex Smith has submitted a freedom of information request asking where this information was from. Neither he nor the Stray Ferret has been able to find it.

Mr Smith told the Stray Ferret he was not a member of any political party but was interested in transparency and standards.

The Visit Britain Statistics

His FoI suggests Cllr Cooper may have been referring to 2018 research by Visit Britain on how much delegates to business events spend.

This research said 88% of delegates to Harrogate Convention Centre, from a sample of 98, said they were ‘likely or very likely’ to return to the area. Of those, 62% said they were ‘very likely’ to return.

But it does not say how many actually do and neither Mr Smith nor the Stray Ferret is aware of any research that does so.

Mr Smith’s FoI request says:

“Residents are used to Cllr Cooper’s robust approach to political point-scoring.

“But, as chairman of the Harrogate Convention Centre, he is obliged to give out accurate information; and as a councillor, he is bound by a code of conduct not to mislead the Mayor and council.

“He is not free to invent ‘astonishing’ statistics to suit his argument.”

The FoI then asks for Cllr Cooper’s source, adding:

“If there is no other source than the one I’ve quoted I’d be grateful if you could inform me when and how Cllr Cooper will correct his wilful misinformation.”

The Stray Ferret asked Cllr Cooper last week where the statistic he quoted was from but has not received a response.

Previous claim

In July 2020, Cllr Cooper told a council meeting that 75% of Harrogate Convention Centre delegates returned. He said:

“75% of 150,000 is 112,500 visitors that come to our district because of the convention centre who we would never see here otherwise.”

Again, it is not clear where this information is from — or why the figure appears to have grown to 88%.

Harrogate Borough Council will be abolished next year as part of a shake-up of local government that will see a new North Yorkshire Council formed.

Cllr Cooper has said he does not intend to seek re-election in May’s local elections for the new council.

 

Bridal Week signs four-year contract worth £1.2m to Harrogate economy

The largest bridal trade show in the UK is set to return to Harrogate for the next four years, in a move that is estimated to be worth £1.2million to the local economy.

Bridal Week will take over Harrogate Convention Centre for three days in September every year, bringing more than 4,000 visitors to the town to browse 350 collections from designers across the world.

The show has been based in Harrogate for 35 years and has grown to be the biggest in the UK.

Wendy Adams, director of Bridal Week at Ocean Media, said:

“Harrogate truly is a market leader. The event combines business and pleasure, and each year the industry takes over the town presenting the largest collection of bridal gowns in northern Europe.

“I go to bridal shows all over the world in Chicago, New York, Milan, Barcelona, Dusseldorf – and they’ve all heard of Harrogate, because of the show.”

The announcement of the four-year contract is a huge boost for Harrogate bridal businesses still recouping losses from the pandemic. The event is estimated to bring an economic impact of around £1.2 million to the local economy over the next four years.

Bridal Show

This year’s show will take place between September 11 and 13.

Ms Adams said the central town location set Harrogate apart from its competitors. She said clients could easily head into town in the evening whereas other venues were based on the fringes of cities.

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It’s set to be a bumper year for the wedding industry with many couples eager to tie the knot after delaying during the pandemic.

The convention centre redeployed as an NHS Nightingale Hospital for a year during the pandemic but didn’t treat a single covid patient.

Paula Lorimer, director of Harrogate Convention Centre, said:

“It’s tremendous news that this stalwart exhibition is so firmly embedded with our venue for years to come, and that there’s such a strong bounce back for exhibitions and live events.

“The financial impact on our hotels, bars, restaurants and retail businesses is significant after the tourist season ends in summer.”

Harrogate’s Thought Bubble comic con to return

Harrogate’s biggest celebration of comic culture will return in November.

Thought Bubble comic convention will take place on November 12 and 13 at Harrogate Convention Centre.

Three exhibition halls will be filled with artists, illustrators and authors meeting fans and selling copies of their art.

The star attraction is American writer Gail Simone, best known for her work on titles including DC’s Bird of Prey, Batgirl & Wonder Woman.

Other artists including G. Willow Wilson, Christian Ward, Magdalene Visaggio, Rafael Albuquerque and David Aja will be available to meet fans.

This year’s guest of honour is comics legend Ian Kennedy. 

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Chloe Green, Thought Bubble Festival Director, said:

“It’s very exciting to be back planning another Thought Bubble, the whole team has a real fire in them to bring the most amazing Thought Bubble yet, in what we hope will be a much more straight-forward year than the last two… Expect incredible guests from around the world, the most awe-inspiring comic creating exhibitors and a weekend of panels, workshops and fun for every level of comic fan”

For tickets and more information visit here.

NHS writes off £13m in Nightingale hospital beds cost

NHS managers have written off £13 million after beds bought for Nightingale hospitals could not be used for patients on other wards.

The seven Nightingale sites included a facility at Harrogate Convention Centre — which cost £31.6 million to set up and run. However, it didn’t treat a single covid patient.

According to NHS England accounts, the beds bought for the sites were “bespoke beds for field hospitals” and did not meet the requirement for existing hospitals.

The figure also includes storage costs at the facilities.

The accounts say:

“After the closure of the Nightingale hospitals, it was deemed that the beds could not be used in any other existing hospitals as the specifications were not to the current standard as implemented in all hospitals.

“These beds are now subject to renewed plans for redeployment to the new field hospitals.”

The NHS has set up Nightingale surge hubs as part of its response to the Omicron covid variant. However, St James’ University Hospital in Leeds was chosen over Harrogate for a facility.

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The 500-bed hospital at Harrogate Convention Centre was one of seven Nightingale hospitals set up at the start of the covid pandemic in March 2020. It was dismantled last year.

An inquiry revealed that of its £31.6 million costs, £17 million was spent on building and dismantling works, £10.4 million on running costs and £4.1 million on equipment.

A further £1.1 million was spent on security and around £500,000 on cleaning and food.

Members of West Yorkshire Joint Health Overview Scrutiny Committee launched the inquiry into the hospital after raising questions over why it was not used to treat any covid patients and how it would have been staffed if needed.

The committee concluded that while these questions remain unanswered, the need for the Nightingale hospitals across the UK showed there was insufficient critical care capacity in regular hospitals.

Council refuses to say if jobs at risk at Harrogate Convention Centre

Harrogate Borough Council has refused to say whether any jobs are at risk of redundancy as part of an ongoing staffing review at Harrogate Convention Centre.

The review began last year and is expected to conclude in April.

It is being headed by centre director Paula Lorimer who has a core team of 21 staff including managers, accounts and admin staff and events planners.

The council, which owns the venue, said in a statement that changes to the staffing structure are being considered because the reopening of the centre after covid restrictions had “highlighted a need” to review how events are delivered.

However, the council refused to say if any jobs were at risk of redundancy.

A council spokesperson said: 

“Following on from successfully redeploying two-thirds of the convention centre’s employees to assist in delivering our critical frontline services, the return to providing event operations in a post-pandemic industry has highlighted a need to review how these are delivered.

“This review is ongoing and is anticipated to be concluded in the spring.

“At this stage, there is nothing further to add.”

The staffing review is due to be discussed at a meeting of the council’s human resources committee on February 10.

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The committee previously discussed the changes behind closed doors in December, and it is likely this will happen again at next week’s meeting.

Ms Lorimer – who is one of the council’s top earners with a £104,502 salary – said in a report that the convention centre did not earn any income from events in 2021/22.

She said this was because of covid cancellations and the venue’s use as an NHS Nightingale hospital, although she added events have since made a positive return.

Ms Lorimer said: 

“Following venue reinstatement and the reopening of the events industry we have welcomed back a significant number of existing and new clients, contributing to the prosperity of the district.

“Our sales strategy continues to focus on attracting larger association conferences.

“There have been a number of events attracted to the convention centre as a result of both the sales strategy and the national publicity regarding the use of the venue as a NHS Nightingale.”

£47m refurbishment in pipeline

The staffing review comes after the council created a new destination management organisation in 2020 when Gemma Rio was appointed as its head to promote the Harrogate district as “exceptional place to visit, meet and invest”.

It also comes as the council is pushing ahead with plans for a major redevelopment of the convention centre.

This week the council’s cabinet backed the spending of £2.8 million in cash reserves to speed up the first phase of the works at the venue’s studio two.

Overall, the whole project could cost up to £47 million over three phases if approved and involve three exhibition halls being demolished to make way for a new 5,000 sq m hall and a refurbished auditorium.

A decision on the plans is expected from councillors in summer.

Major redevelopment of Harrogate Convention Centre could start in October

A major redevelopment of Harrogate Convention Centre could get underway in October after councillors backed spending £2.8 million of cash reserves to speed up the first phase of works.

Members of Harrogate Borough Council’s cabinet last night agreed to the spend after warnings that the local economy could miss out on up to £14.9 million through cancelled events unless the centre’s studio two gets an upgrade sooner than originally planned.

The works would see the creation of flexible events space for up to 1,200 people, which centre director Paula Lorimer said was the most crucial part of all the plans.

She told last night’s meeting: 

“The convention centre has an auditorium with a capacity of just under 2,000, but it only has breakout space for 560 delegates.

“This in my opinion is one of the biggest reasons why we have not been able to attract some of the larger conferences.

“The studio two package is a game changer for the convention centre – and it is also a crucial part of the redevelopment to rebuild confidence in our venue.”

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If approved by all councillors, a competitive tender process would be launched under the next stage of the studio two works, which could be completed by February 2023.

Overall, the full redevelopment plans could cost up to £47 million and involve three exhibition halls being demolished to make way for a new 5,000 square metre hall and a refurbished auditorium.

The proposals were first revealed last year when the council said the 40-year-old centre was in “critical need” of an upgrade to keep its national appeal and that without investment its maintenance costs could reach £19 million over the next two decades.

A decision on the whole project is expected from councillors in summer.

Centre unable to attract ‘large and lucrative’ events

The studio two works are being accelerated after Ms Lorimer said the centre had been unable to attract “large and lucrative” events due to competition from more modern conference venues elsewhere in the country.

She said events are planned at least 18 months in advance and that without an upgraded studio two, the centre could lose £1.1 million in lettings revenue in the coming years with businesses also missing out on an economic impact of £14.9 million from the venue.

Cllr Richard Cooper, leader of Harrogate Borough Council, said he supported the plans because of the wider economic impact.

He told last night’s meeting: 

“Nearly everybody in the Harrogate district knows somebody or have themselves worked in the hospitality and tourism industry.

“That to me always underlines the critical importance of the convention centre to our local economy.”

Harrogate Convention Centre re-development to be speeded up over £475,000 loss fears

Harrogate Borough Council is set to bring forward part of its redevelopment of the town’s convention centre over fears it may lose £475,000 in bookings.

A report due before the council’s cabinet next week will recommend setting aside £2.8 million from its reserves to accelerate creating “breakout rooms” in studio 2.

Paula Lorimer, director of the convention centre, said previously that bringing the studio part of the project forward needed to be a priority as it would be a “game changer”.

The work to studio 2 will include the creation of seminar rooms to cater for up to 1,200 people. Currently, the studio only caters for 570 delegates, which can deter some organisations from booking.

The work for studio 2 is now expected to be considered as a standalone project, while approval for the wider first phase of the project is likely to return before councillors at a later date.

The report to councillors says:

“If the studio 2 package is not ready by April 2023, the potential negative impact on the HCC order book would be significant.

“It is highly likely that the contracted events for the period 2023/24 would be lost, as without studio 2 these conferences would exceed the current breakout capacity of the venue.”

£12.9m hit to local economy

The council estimates that if the acceleration of studio 2 is not approved then the authority faces a loss in income of £475,000 and an associated economic impact on the district as a whole of £12.9 million.

This is because events for the convention centre are often booked 18 months in advance.

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Ms Lorimer told a cabinet meeting in December 2021 that there was a “strong case” to bring the studio project forward.

She said:

“We are lucky to have one of the largest and most gorgeous auditoriums in the country with just over 1,900 seats, but we only have breakout space for 570 people.

“These larger conference rooms that we are hoping to have in studio 2 will mean we will attract much larger conferences.

“We therefore believe there is a very strong case to accelerate this part of the project.”

The remainder of the project has yet to receive a final go-ahead from councillors and could cost up to £47 million over three phases if approved.

Other plans as part of the project could involve three exhibition halls being demolished to make way for a new 5,000 sq m hall and a refurbished auditorium.

Around £20 million would be needed to complete a first phase of redevelopment, with another phase later.

Harrogate theatre chair on the panto, scaffolding and being ‘cautiously optimistic’

Cancelled shows and a huge roof renovation have made the last 18 months “very difficult” for Harrogate Theatres but the chair says it is going into 2022 “cautiously optimistic”.

Knaresborough-born Deborah Larwood, who has been visiting the theatre for years, worked in the arts sector for over a decade before she took a seat on the board four years ago. She then became chair in December 2019.

Harrogate Theatres is a charity that hosts events at Harrogate Theatre, Royal Hall and Harrogate Convention Centre.

Its biggest challenge during the pandemic has been generating enough income to cover costs whilst being unable to get on stage.

It has held online workshops, socially distanced theatre and launched its HT Together fundraising campaign.

Ms Larwood said initiatives like these and grants from the likes of Arts Council England have been crucial to the theatre’s survival and allowed it to plan for upcoming events.

Cinderella ends today

The biggest event for the theatre each year is its annual pantomime. As Cinderella comes to a close today, after running since November, Ms Larwood said she was pleased with its success although it is unclear how well tickets sold compared with previous years. She said:

“People’s habits have changed during the pandemic and some of our usual audience members still aren’t comfortable in the auditorium. We still had huge success in terms of ticket sales, but it was different especially with some schools choosing to cancel their trip.

“When we lost the panto in 2020 it was a significant worry because we rely so heavily on that revenue we earn.”

Some of the cast of this year’s pantomime, Cinderella. Photograph: Karl Andre

She added tickets for this year’s pantomime, Aladdin, are already selling with a number of schools also choosing to book.

Roof completion date still set for March 

One of the biggest projects undertaken in the last 12 months has been the roof renovation. The project has been managed by Harrogate Borough Council, which owns the building.

Work began in May last year and with multiple setbacks due to covid and building materials it is now due to be completed by March.

Ms Larwood said workers on site were “determined” to stick to that date.

The theatre roof during works in June 2021.

The board has been trying to recruit new trustees. Last year, Ms Larwood, said multiple trustees came to the end of their tenure, which gave the opportunity to bring in new people and expertise.

She said:

“The pandemic allowed us to refocus and its exciting to hear from new people who are equally as passionate as us about the arts.”

So far the charity has added Fiona Hunt to its board but plans to speak to more potential new trustees after panto season.

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‘Necessary evil’ to make people redundant 

During the pandemic the theatre made staff redundant in an attempt to remain open. Ms Larwood said it was a “necessary evil”.

Long-term closures in 2020 and 2021 meant a big loss in revenue. Ms Larwood said despite the grants, cuts had to be made.

However, the charity hopes to start recruiting again this year. She said:

“We had terrible levels of redundancies but we had to make sure we made it through the other side. Recruitment will begin in earnest, but it’s all about striking a balance. We need people but we live in a time of rapid change and hiring too quickly is a big investment to lose.

“Our core team has been amazing throughout, doing the job of a team normally two or three times its size. It’s now time for us to bring in new people as we move into a busy year.”

Inquiry reveals Harrogate Nightingale cost £31.6 million

An inquiry into Harrogate’s Nightingale hospital has revealed the facility cost £31.6 million.

The 500-bed hospital at Harrogate Convention Centre was one of eight Nightingale hospitals set up at the start of the covid pandemic in March 2020. It was dismantled last year without treating a single covid patient.

Of its £31.6 million costs, £17 million was spent on building and dismantling works, £10.4 million on running costs and £4.1 million on equipment.

A further £1.1 million was spent on security and around £500,000 on cleaning and food.

Members of West Yorkshire Joint Health Overview Scrutiny Committee launched the inquiry into the hospital after raising questions over why it was not used to treat any covid patients and how it would have been staffed if needed.

The committee has now concluded that while these questions remain unanswered, the need for the eight Nightingale hospitals across the UK showed there was insufficient critical care capacity in regular hospitals.

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Harrogate Borough Council – which owns the convention centre – also charged £4.2 million for staffing, utilities, business rates.

The committee said while it had not reached a conclusion on the costs, it had asked for its findings to be presented to a full public inquiry into the government’s handling of the pandemic set to be launched later this year.

Meanwhile, the inquiry also found that the nation had to be better prepared for future pandemics.

It said:

“The country needs to learn from this experience to plan for future pandemics.

“Although we learnt that staffing the Nightingale hospital would have only required 0.6% of the NHS hospital workforce across Yorkshire and the Humber, this only worked when nearly all elective hospital work had been suspended.

“This still feels like it would have been very tight and put significant pressure on certain key professions.”

‘Most frightening experience of my life’

The Nightingale hospital opened in April 2020 amid fears that the NHS might be overwhelmed by covid and it was dismantled almost a year later at a total cost of £31.6 million.

Members of the West Yorkshire Joint Health Overview Scrutiny Committee suggested there was a public view that the seven Nightingale hospitals were a “major waste of money”.

However, senior NHS officials have argued that had the hospitals not been built and it subsequently proved they were needed, the consequences would have been “unthinkable”.

Speaking at a meeting with the committee in September, Steve Russell, chief executive of Harrogate and District NHS Foundation Trust, said:

“If they had been needed and they hadn’t been built, we would have been asked far more difficult questions than why did you spend £30 million.

“I cannot describe to you the feeling of sitting in the convention centre looking at the chart that in four days we will run out of ventilation beds until you get this hospital mobilised.

“It was the most frightening experience of my life.”

The committee also praised the thousands of staff involved in setting up and running the Nightingale, including NHS workers, council staff, contractors and volunteers.

The committee said: 

“The predicted numbers of covid patients for Yorkshire and the Humber far outweighed the number of hospital beds that could be provided for all levels of care, which was why it was important to have the further capacity that the Nightingale hospitals gave us.

“We have nothing but admiration for the way in which they, NHS colleagues throughout Yorkshire and the Humber and partner organisations responded.

“It is a tribute to the work of the NHS, local authorities, the community and voluntary sector and many others that we did not need to use the Nightingale Hospital.”

Convention centre forecasts £510,000 profit ahead of decision on major redevelopment

Harrogate Convention Centre is forecasting a £510,000 profit this year ahead of a decision on whether a major redevelopment should go ahead.

In what is set to be one of its biggest decisions in recent history, Harrogate Borough Council will this summer vote on a potential £47m redevelopment of the venue, which is fighting to keep its national appeal.

The latest forecast comes after the convention centre struggled financially during the pandemic when it was used as an NHS Nightingale hospital and also had its bookings severely impacted by lockdown restrictions.

Yet the success of the venue is not always measured on whether it makes a profit, but also its economic impact on the district.

Councillor Richard Cooper, leader of Harrogate Borough Council, said the convention centre makes a “significant contribution” to the district’s economy and should be supported. He said:

“In a typical year – when the calendar is full of events and conferences – it attracts more than 150,000 visitors a year, has an economic impact of £35m and supports thousands of jobs across the Harrogate district.

“Many local businesses also rely on the convention centre for their income. And for every £1 most attendees spend on their event, another £5 is spent locally, benefitting the wider hospitality trade; from the hotels and B&Bs to the many cafés, restaurants and high street businesses.

“By redeveloping the ageing facility, as well as introducing much more flexible spaces, we will be able to attract a broader customer base and substantially strengthen this economic impact, which will be needed even more so in the future as our economy recovers from covid.”

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When the redevelopment plans were revealed in 2020, the council said the 40-year-old convention centre was in “critical need” of investment and that there is “very real risk” it will not survive without.

£1.5m spent on plans

More than £1.5m has already been spent on the plans which if approved will see the project delivered in stages with a major refurbishment of the centre’s studio two coming first.

After this, three exhibition halls could be demolished to make way for a new 5,000 sq m hall and a refurbished auditorium.

Councillor Pat Marsh, leader of the opposition Liberal Democrat group on Harrogate Borough Council, said while the party had criticised a “lack of investment” in the convention centre in the past, it was supportive of the latest plans. She said:

“Without investment the convention centre will really fail and the impact on the local economy will be huge. There has been under investment in the last 20 years, so this is long overdue.

“The aim and ambition is for the convention centre to make a profit, as it did when the Lib Dems ran the council.

“If this does not happen then of course a serious review would have to be undertaken.”