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Harrogate charity in turmoil after Barclays suddenly closes account

A charity near Harrogate that provides riding therapy to vulnerable children has been plunged into turmoil by the sudden closure of its bank account.

Sarah Kekoa, founder of Autism Angels, said Barclays told her last week it had inadvertently closed the account and would reactivate it within 48 hours.

But nine days later the issue remains unresolved, leaving the charity unable to pay staff or cash-in cheques worth tens of thousands of pounds.

Ms Kekoa told the Stray Ferret she was desperate for the situation to be resolved quickly because it threatened the organisation’s reputation and ongoing viability. She said:

“We can’t pay anyone — it is absolutely diabolical. Our money is somewhere in the ether.

“We deal with some extremely vulnerable children. We have to be here for them and their families and this is putting us in a very difficult situation.”

Sarah Kekoa (centre) with colleagues at Autism Angels.

Ms Kekoa said the charity’s five staff, who are paid weekly, had continued to work despite missing out on their latest wages.

She said three families of her family had banked with Barclays and Autism Angels had been a Barclays customer for 11 years but she was “beyond frustrated” at the length of time the matter was taking to resolve.

She added staff at her local branch had been helpful but it appeared to be a classic case of “computer says no” with messages not being acted upon.

The Stray Ferret has seen an email from Barclays to Autism Angels, dated Friday last week, in which it said it was “trying to get your bank account opened as soon as possible” and apologising for any inconvenience.

Autism Angels, which is based in Summerbridge, near Pateley Bridge, helps people with autism, mental health issues and in crisis ride horses and ponies for therapy.

A Barclays Spokesperson said:

“As part of our ongoing responsibility to help prevent financial crime, and to meet our regulatory obligations, we are required to keep up to date information regarding our customers’ accounts.

“We share a series of communications with our customers including writing to them by post, through alert banners on our digitally active customers’ online and mobile banking as well as reminder SMS text messages and emails asking customers to supply us with some important information relating to their Barclays business account.

“In cases where we do not receive a response with up-to-date account information, we will proceed with the application of card blocks and account restrictions, ahead of issuing final closure arrangements. Therefore, it is very important that account holders respond to these requests.”

‘Teething issues’ to blame for more missed Harrogate bin collections, says council

North Yorkshire Council has blamed “teething issues” for an increase in missed bin collections in the Harrogate district.

Latest figures from the council show there were 1,579 missed collections in the first quarter of the year. The number is an increase on 1,535 in the same period last year.

Council officials said part of the reason for the missed collections, most of which were for garden waste, was due to a “route optimisation process” carried out by Harrogate Borough Council, which was abolished on April 1.

This included changing routes and removing one lorry from the rounds.

However, Michael Leah, North Yorkshire Council’s assistant director of environmental services, described the process as an “overall positive”.

He said:

“I am pleased of the level of waste collection services provided across the county. For the Harrogate area, the optimisation of the garden waste collection service has been positive overall for the council, both in terms of efficiency and reduction in its carbon footprint.

“We noted some ‘teething issues’ from this work with a slightly higher rate of missed garden waste bins during the first quarter of the year. We are already well ahead with resolving any issues arising from that work.”

It comes as Harrogate and Knaresborough councillors raised concern over missed collections after it was claimed just 129 bins were missed across the county in the first 100 days of the new council.

Cllr Hannah Gostlow, a Liberal Democrat who represents Knaresborough East, raised the issue at a full council meeting in July when she challenged council leader, Carl Les, over the accuracy of the authority’s figures.

She said:

“Talking with my colleagues across the former Harrogate borough and hearing from my own residents, I understand that there has been a much higher than normal missed general, garden and recycling waste bins.

“Unfortunately it also includes assisted bin collections.”

Cllr Les apologised for the inaccuracy and later sent the correct figures to Cllr Gostlow.

Stray Ferret Christmas Appeal 2023: Dementia Forward is a ‘godsend’ for husband, says wife

This year’s Stray Ferret Christmas Appeal is to raise £30,000 for a much-needed minibus for Dementia Forward in the Harrogate district.

The appeal is kindly sponsored by Vida Healthcare.

Please give generously to support local people and their families living with dementia. Let’s not forget who needs our help this Christmas.

Today, Flora spoke to a local couple about how Dementia Forward has helped them.

This Christmas, many people in the Harrogate district – families, friends, colleagues – won’t remember the festivities like others will, and their families can only sit by and watch as they lose their memories.

One local couple, Val and David Smith, have used the services on offer at Dementia Forward – including its Hub Club – during their nine-year battle with dementia.

The Smiths, who have been happily married for 56 years, received David’s diagnosis in 2014. Dementia has continued to rob David of his former life, and rob Val of the husband she knew.

Val, who was previously a legal secretary, took on the role as her husband’s carer, but soon realised this was not something she could face alone.

She said:

“There was a seven-year gap in between. David’s symptoms became more obvious and it was clear I needed much more help.

“I rang up and told the staff about David’s diagnosis. They came and did a home visit before he joined the Hub Club.

“He was reluctant at first but once I’d convinced him, he started coming once a week. He loved it so much, he now comes three times per week.”

Before his diagnosis, 79-year-old David lived a normal life – he worked for Leeds City Council and was a proud Leeds Rhinos fan. But dementia can affect anyone and quickly changes the lives of those around them. Val added:

“This is a disease that touches so many people’s lives and, without Dementia Forward, both our lives would be very different.

David attends the Hub Club – which takes places every Monday, Tuesday, and Thursday – where he is surrounded by dementia support advisers and other people living with the disease who understand each other.

He does crosswords, plays dominos, snooker and, apparently, wins the morning quiz every time.

The Dementia Forward team strive to make the Hub Club a place where those living with dementia feel cared for and seen. They even curate playlists for each member made up of their favourite music to sing along to.

David said:

“I find it somewhere comfortable with nice people – it’s just something to do and gives me an interest.”

Dementia Forward not only provides support for those living with such a progressive condition, but also vital respite and advice for their carers.

Val described the charity as a “lifeline” and said the help they have provided both her and her husband has drastically improved her mental health. She added:

“It’s amazing – it’s just a break for me. I can go swimming, meet a friend, or just go home and potter around.”

Val also noted the positive impact it has had on her husband:

“It’s given him independence from me because we were spending 24/7 together. He’s made friends and he’s chatting to people.

“It gives me comfort to know he is comfortable, safe and secure.

“It’s a godsend.”

Even Val and Dave’s little grandson loves to drop grandpa off at Hub Club.

However, Val is losing her husband before her eyes – a heartbreaking experience shared by thousands of families and carers of those with dementia across the district. Dementia Forward eases the pain as much as it can – but it can only do so with the help of charitable donations.

Every donation to our campaign will go directly to Dementia Forward, helping us hit our £30,000 target to buy the charity a much-needed new minibus and bettering the lives of those living with dementia and the people around them.

Dementia Forward’s current bus urgently needs to be replaced. The charity would seriously struggle to afford a new one, which is why they need your help to keep this vital service going. Without it, many people living with dementia wouldn’t be able to access the help and support they need.

Please, click here to donate whatever you can – you never know when you, your family or a friend may be in need of Dementia Forward’s help too.

Thank you.

The NHS found that one in 11 people over the age of 65 in the UK are living with dementia. For those who need urgent help or have a dementia-related enquiry, call 0330 057 8592 to speak to a helpline adviser.

Metal fences to remain in Harrogate’s Crescent Gardens until next year

The metal fencing around the pavilion in Harrogate‘s Crescent Gardens will remain in place until the new year, North Yorkshire Council has confirmed.

The fencing was erected last month as a “temporary measure” to prevent a group of rough sleepers from occupying the building.

The group, which inhabited the pavilion for two weeks in September, returned twice after being dispersed by officials.

A spokesperson for the council told the Stray Ferret this morning:

“The fencing is a temporary measure, but will remain in place until the new year as a result of the Christmas ice rink going into the gardens this month.”

The ice rink, which was put up on Crescent Gardens for the first time last year, is part of a three-year Christmas activity licence introduced by the former Harrogate Borough Council.

In a report at the time, Kirsty Stewart, the council’s grounds and maintenance manager, said the festive licence “will generate a minimum income of £37,500 per year”.

A rose arch has been erected as part of the Crescent Gardens revamp.

This has helped to fund a £21,000 revamp of Crescent Gardens.

Last year, the pavilion was used as a makeshift boot room for ice skaters, however its use this year is uncertain following the recent update.

Harrogate district adorned in poppies as Remembrance Sunday approaches

The Harrogate district has been adorned in poppies in the lead up to this weekend’s Remembrance Day.

Scores of poppies have been put up in Ripon, Harrogate, Knaresborough, Pateley Bridge, Boroughbridge and Masham and in villages in between in honour of the fallen.

Bilton Community Centre is among the organisations to mark remembrance with a wall display.

Neil and Sonya Milsted Funeral Directors, which is based on Hookstone Chase, has created a display in the shape of a poppy featuring old photographs of servicemen.

Meanwhile, Ripon Spa Gardens and Knaresborough Station are also adorned in poppies ahead of Sunday.

Remembrance services will be held across the district this coming weekend. You can read a list of the commemorations here.

Ripon Spa Gardens

Bilton Community Centre

Bilton Ladies Forum members have made many of the poppies on Bilton Community. Centre.

Knaresborough rail station

Neil and Sonya Milsted Funeral Directors’s display.

Lib Dem leader accuses Tories of ‘pinching’ Harrogate Station Gateway ideas

The leader of the Liberal Democrats in Harrogate and Knaresborough has accused the Conservative transport chief of “pinching” their ideas for the £11.2 million Station Gateway.

North Yorkshire Council is hastily assembling new proposals for the scheme after admitting its previous plans failed to follow the correct procedure in the wake of legal action.

Councillor Keane Duncan, the Conservative executive member for highways, revealed last week that two of the most controversial aspects of the scheme — reducing Station Parade to one lane and pedestrianising James Street — would be scrapped.

A detailed new plan has yet to be published but it is expected to include improvements to Station Square and One Arch and upgrading traffic signals.

Lib Dem leader Pat Marsh said the Lib Dems suggested dropping the Station Parade and James Street proposals at an online meeting of the council’s Harrogate and Knaresborough area constituency committee working group on October 31 — shortly before Cllr Duncan’s announcement.

She said the 13 members of the area constituency committee are due to walk around the gateway site tomorrow (Thursday, November 8) with a senior officer at the council.

Cllr Marsh said the visit would enable the council to better understand the area and consider a “better connected” Lib Dem plan for the town centre.

She said previous gateway proposals “started nowhere and ended nowhere”.

Cllr Marsh said:

“There are simple solutions that would connect the town better. They would enable cyclists to feel safer and not upset motorists.”

She added she would reveal full details of the proposals after tomorrow’s meeting but said they included improvements to the public realm near the train and bus stations, keeping the Station Parade taxi rank where it is and “tidying up” the area around the train station car park.

Cllr Marsh said:

“What we feel we have come up with is a better connected scheme.

“We are not playing politics — that is why we put something forward and offered to do a walk round.”

The Stray Ferret has asked Cllr Duncan to respond to Cllr Marsh’s comments but has not had a response.

Business Breakfast: Yorkshire Events Centre hires new events director

Are you already thinking of how to reward your employees this Christmas? Why not choose the Harrogate Gift Card?

The Harrogate Gift Card can be spent in over 100 businesses in Harrogate town centre including retail, hospitality and leisure, whilst keeping the spend locked into the local economy.

Complete a corporate bulk order of over £250 and receive 15% discount from November 1 to 15 with the code ‘HGT15’.

Yorkshire Events Centre and Pavilions of Harrogate have announced a new events director.

Richard Moorhouse has been promoted to the role after being venue manager at the centre for the last 12 years.

Mr Moorhouse will be tasked with heading up events and conferencing venues at the Great Yorkshire Showground.

In a post on its social media, Yorkshire Events Centre said:

“Richard has over 20 years’ experience in the industry and previously held operational roles at the Freedom Centre, Hull and in hospitality at Doncaster Racecourse.”

Grantley Hall recognised at hospitality awards

Grantley Hall near Ripon has been recognised at an industry awards ceremony.

The hotel was awarded the “best service” award at the Condé Nast Johansens Awards for Excellence 2024.

The awards aim to recognise excellence within the hospitality industry.

Richard Sykes, managing director at Grantley Hall, said:

“Receiving the award for ‘Best Service’ at the Condé Nast Johansens Awards for Excellence 2024 is a moment of immense pride for the entire Grantley Hall family.

“This accolade is a testament to our unwavering commitment to excellence, our dedicated team’s passion for hospitality and the genuine care we extend to each and every guest.

“We are deeply honoured by this recognition, as it only strengthens our resolve to continue exceeding the expectations of those we have the privilege to serve and experience the magic of Grantley Hall.”

Almost 100-year-old Harrogate sports club to get upgrades

North Yorkshire Council has approved plans by Harrogate Racquets Club to resurface its tennis courts and install new LED floodlights.

The members club on Firs Road was founded in 1924 on the same site and as it approaches its centenary next year, there will be a major upgrade of the facility which offers a place to play tennis, table tennis and badminton.

It includes four tennis courts with artificial grass but planning documents state they have been in use for 14 years and are wearing out.

The foundations under the courts have also “deteriorated significantly” and the fencing needs replacing.

Three of the four courts are floodlit but the lights were installed more than 20 years ago. The plans will see the structure under the courts reinforced, the surface of the courts replaced with new state-of-the-art artificial grass, new fencing installed and floodlights on courts 1-3.

Plans submitted by St Aidan’s CE High School in 2020 to install new floodlights on its sports pitches proved to be controversial due to the potential for light pollution on neighbouring properties.

Harrogate Racquets Club said it sought expert advice and believes the new lighting will reduce the flare currently emanating from the courts and will meet guidance on obtrusive light.

The club sent letters to neighbouring properties and received six responses, none of which raised concerns about the plans.

It has outreach programmes with local schools including Oatlands Primary and Junior schools, Harrogate Ladies College and Pannal Primary School.

The club also runs coaching programmes with over 200 children participating in the weekly programmes across all three sports during term times as well as easter and summer camps.

It’s situated in a residential cul-de-sac off Leeds Road on the south side of Harrogate, opposite the Oatlands Marks & Spencer supermarket.

The facilities are open every day of the week between 8am and 10pm.

Saturday’s Stray bonfire may be last, say organisers

The organisers of the annual bonfire on the Stray in Harrogate have warned that last Saturday’s event could be the last.

Harrogate Round Table has organised the town’s main bonfire for 52 years.

But the charity said today it was struggling to cover the costs and there was a question mark over whether it would be held next year.

In a statement expressing its “heartfelt appreciation” to those who attended Saturday’s event, despite wet weather, the round table said:

“The cost of holding this wonderful community event has risen dramatically over the last three years in line with inflation and the dramatic cost of living that we are all feeling.

“We are still processing payments and accumulating this year’s totals, but at this stage we can see that it is unlikely we will meet previous totals raised and may well struggle to cover the cost of the event. This brings into question the viability of future bonfire events.

“The annual Harrogate charity Stray bonfire night has been a cherished tradition, bringing our community together for the past 52 years. However, due to the increased expenses and risks involved in its planning, we are faced with the unfortunate possibility that this may be the last Harrogate charity Stray bonfire night that Harrogate Round Table hosts, if we do not receive the necessary financial support.”

The statement appealed for donations to “ensure the continuity of this treasured tradition”.

A GoFundMe campaign with a £5,000 has currently generated less than £2,000. You can donate here.

The round table said:

“Your generosity will directly impact our ability to continue hosting these events for everyone to enjoy.

“The Harrogate Round Table team firmly believes in the power of community, and with your support, we can overcome the current challenges and continue to provide memorable experiences for all. Please join us in preserving this wonderful tradition for future generations.”

Man in 90s seriously injured after Harrogate collision

A man in his 90s is in a serious condition in hospital following a collision between Harrogate and Killinghall last night.

The man had just got off the bus when he was struck by a Ford Fiesta.

The incident took place on the A61, on the bridge close to the junction with Knox Mill Lane, at 5.50pm. A 36 bus stop is situated on the bridge.

The A61 junction with Knox Mill Lane.

North Yorkshire Police today appealed for dashcam footage and witnesses.

In a statement, the force added:

“The pedestrian, a man in his 90s, had just alighted from a bus. He currently remains in a serious condition in hospital.

“The Ford Fiesta was travelling northbound on the A61 in the direction of Killinghall. The driver is helping officers with their investigation.”

Yorkshire Air Ambulance was also called to the scene.

The A61 was closed at New Park roundabout.

The road was closed for police investigations and re-opened at 1.45am this morning (Tuesday, November 7).

Officers are now appealing for witnesses to help with the investigation. The statement added:

“Anyone who witnessed the collision, saw either the vehicle involved or the pedestrian in the moments leading up to it, or has dashcam footage, is urged to make contact with North Yorkshire Police if they have not already done so.

“Please email MCIT@northyorkshire.police.uk or phone 101.”

Quote reference 12230211344 when passing on information.

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Grantley Hall recognised at hospitality awards

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