home care Archives - The Stray Ferret

Home care provider brings high standards to Harrogate district

This story is sponsored by Vermuyden Care.

One of the region’s foremost home care providers is now bringing its flexible, client-centred approach to the Harrogate district after opening a new base at Boroughbridge.

Vermuyden Care already has an excellent reputation for its elderly and dementia services in its home area of Doncaster, and now aims to provide the same high standard of home care in Harrogate, Knaresborough, Boroughbridge, Ripon, Thirsk and Easingwold, from its new premises at Ornhams Hall.

Director Gary Stapleton said:

“The difference with Vermuyden is that we are endlessly flexible and willing to go to great lengths to accommodate clients’ wishes.

“Clients can often feel they’re not very involved in their own care – they feel that things are being done to them, not for them – but we’ve never been like that.

“For example, some home care companies won’t come out to clients before 8am, but a lot of people who are used to getting up early don’t want to suddenly start having a lie-in just to please their carer. Whatever time you want to get up, we’ll be there.

“Similarly, other companies won’t come out after 8pm, but we think that’s treating clients like children, making them go to bed early. However late you want to go to bed, we’ll be there too.

“At Vermuyden, we are totally flexible. Whatever it is you want, we can do.”

Vermuyden – pronounced ‘Ver-moy-den’ – specialises in dementia care, but also works with clients with physical and learning disabilities, and offers mental health support. The company provides long-term home care services as well as short-term respite care, and aims to make sure people living in rural areas are not cut off from the help they need.

Vermuyden employs over 100 people, including 15 from its Boroughbridge office. It recruits locally and takes on permanent, experienced staff on high wages, ensuring it only employs the very best carers in the sector. This is important, said Gary, because employees need to be able to provide more than just personal care. He said:

“The care is the easy part – it’s all the other stuff that’s harder to get right, and we put a huge amount of effort into making sure that we do.

“We want clients to feel they’re getting the service they deserve.”

If you’re interested in receiving the very best in personal home care – or you know someone who might be – call us on 01423 800674, or take a look at our website, www.vermuyden.co.uk.

Care company opens regional office in Boroughbridge

A home care provider has opened a new regional office in Boroughbridge.

Vermuyden Care, which employs about 50 staff, has made the grade two listed Ornhams Hall its base for North Yorkshire.

The company, which provides domiciliary care, is recruiting local staff after moving into the area.

Gary Stapleton, co-founder and managing director of Vermuyden Care, said the company aimed to be the ‘M&S of care’ by employing local staff on high wages rather than relying on agency staff.

He said:

“Most care companies pay peanuts. Our starting salary is £15 an hour, which works out at £31,000 on a 40-hour week.”

The Boroughbridge office will handle home care services in Harrogate, Knaresborough, Boroughbridge, Ripon, Thirsk and Easingwold area.

We have just about finished moving into Ornhams Hall nr #Boroughbridge in #NorthYorkshire. The portrait of Cornelius Vermuyden has arrived, just the Grandfather clock left. We have now recruited a fantastically talented individual to become our Registered Manager. (Details Soon). pic.twitter.com/ZywrqNECu8

— Vermuyden Care (@VermuydenCare) May 16, 2023

Emma Barnes has been appointed care director by the company, which was founded four years ago and is named after Cornelius Vermuyden, the Dutch engineer who drained the Fens.

County council home care service in Starbeck ‘requires improvement’

A home care service provided by North Yorkshire County Council in Harrogate has been rated as ‘requires improvement’ by the industry regulator.

The Care Quality Commission (CQC) found Harrogate Home Support only met the standards for a ‘good’ rating in one of the five areas of judgement during its inspection in June.

The report, published this month, said the service – based at NYCC’s premises at 68a High Street – did not always give people enough choice over their lives and that record-keeping was not always thorough enough.

The report said:

“We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted.

“Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

“The service was not able to demonstrate how they were meeting some of the underpinning principles of right support, right care, right culture.

“Records were not always up to date and decisions made on behalf of people under the Mental Health Act 2005 were inconsistently applied or reviewed to ensure they continued to be the least restrictive option and in the persons [sic] best interest.

“The registered manager was responsive to our feedback and acted immediately. Associated health professionals were contacted to review all outstanding decision making and review records to ensure they included up to date person centred information.”

The report said staff followed infection control procedures with the correct personal protective equipment (PPE). It said they also issued medication safely, which was acknowledged by service users and their families.

However, the assessments of whether the service was well-led, effective, responsive and safe all concluded it ‘requires improvement’. The report highlighted areas of concern such as:

“Information including risk assessments had not been completed to keep people and staff safe when navigating in and around people’s homes.

“An incident was recorded where staff had been attacked by a domestic animal owned by a person in receipt of a service. There was no evidence to demonstrate the actions taken to ensure everyone was aware of the risks and to keep others safe as part of lessons learnt.”

Inspectors found service users were encouraged in their hobbies and supported to take part in activities relating to these.

They were also given help to keep in touch with friends and family, such as learning to use video calling.

The service supports 15 people, of whom 11 receive care which is regulated by the CQC, and employs 32 staff.

‘Very happy’

Assessing whether the service was caring, the CQC report rated this area ‘good’ and said:

“People and their relatives told us they were actively involved in the planning of their care and were supported to express their views.

“One person said, “I have a care plan and I had a review a few weeks back. I was very happy. Everything went smoothly so I feel very happy.'”

The CQC said it had highlighted the areas of concern to North Yorkshire County Council and requested a report back about the action to be taken.

Those areas will then be checked by the CQC to ensure progress has been made.

Cllr Michael Harrison, North Yorkshire County Council’s executive member for health and adult services, said:

“We accept the findings of the Care Quality Commission inspection and although we are disappointed with the performance of Harrogate Home Support in some areas we are pleased the service was recognised as caring.

“Work has already started to address issues raised in the report and we believe those measures will help Harrogate Home Support receive a good CQC rating in future.

“In addition, we have also been in contact with families to make them aware of the outcome of this inspection and to invite any questions or concerns they may have about relatives in the care of Harrogate Home Support.”

Reassurances issued over ‘onerous’ social care revamp across Harrogate district

A council has denied claims its scheme to ensure high social care standards has been designed to “weed out” some care providers.

Hundreds of residential and home care providers and day services have been asked to reapply to be on North Yorkshire County Council’s approved care providers lists.

It is the first stage of a huge transformation of the social care market in North Yorkshire.

A meeting of the authority’s care scrutiny committee heard while some £160m of taxpayers’ money was spent annually buying social care services in the county, the current system allowed providers to set their own rates and give few details about their coverage.

Although many local authorities have been able to set rates for providing care as they dominate their area’s care market, about half of care services in North Yorkshire are paid for privately, so the county council has regularly been forced to watch some providers’ rates soar.

North Yorkshire County Council’s offices in Northallerton.

Councillors were told contracts with care providers would in future be based on a set of service specifications.

Jill Quinn, chief executive of Dementia Forward.

Committee member Jill Quinn, chief executive of Burton Leonard-based charity Dementia Forward, told the meeting completing the new process to be an approved provider was “onerous”.

She added the process appeared to aim to prevent certain providers from being placed on the lists.

She said:

“We understand why it needed revamping and the need for quality markers. Can we reassure people that are applying that it’s not meant to catch them out and that there will be sympathy and support, otherwise I feel we will lose some good people.

“I’m quite seasoned at this and I’m half-way through doing mine and it really is like quite a job.”

The meeting heard trying to maintain quality standards across 155 care home providers and 225 residential and nursing homes was a huge undertaking for the council.

Cllr Michael Harrison, who represents Killinghall, Hampsthwaite and Saltergate and is North Yorkshire County Council’s executive member for adult services and public health, said the process aimed to identify providers who are able to give the level of service that both the 90,000 residents receiving care and the council could afford.

He said:

“We are wanting to make sure the residents who are receiving social care receive a quality that they and we are happy with. We are absolutely not wanting to weed any providers out. ”

Cllr Harrison said setting clear standards for care was vital, adding the council had moved people out of a residential care home earlier this month after becoming concerned for their safety.

He said:

“That’s a last resort, but it’s also a good example that we’re not prepared just to take any service just because it’s available.

“It’s got to be a service that is safe and appropriate for the individuals receiving it, which include some of the most vulnerable people in society.”

Cllr Harrison (pictured above) said the changes would ensure a transparent process for people to bid for contracts from the county council and confirm providers were getting the funding they need from the authority to be viable and sustainable, including paying their staff a decent wage.

He added:

“We need to make sure what we pay for the service is delivering what we need. Whilst we need to go through the process, we need to make sure that we don’t put providers off from coming on to our approved provider list because the process is too onerous.”

He said in response to the concerns, the council would offer support to any providers that found the process difficult.

Carers recognised for covid efforts in Harrogate and Ripon at team celebration

A special event has been held to thank a team of carers covering the Harrogate district during the pandemic.

Continued Care, which has headquarters in Harrogate and a base in Ripon, held the Celebration and Thank You Evening to recognise its staff’s achievements in the face of unprecedented challenges over the last two years.

The event was also an opportunity to present long service awards and announce the carer of the year awards for each branch at the home care company. The winners were Sophie Philp in Harrogate and Janet Bettridge in Ripon.

Director Samantha Harrison said:

“Working through Covid has been one of the hardest things we have experienced but through it all our staff have shown great determination and resilience, working together as a team and putting others before themselves.

“Before the pandemic, their jobs were hard enough but our staff have been selfless and focused on doing their best for our clients who are among the most vulnerable in our community.

“Their kindness, compassion and generosity has been inspirational. We wanted to say thank you and tell each of them how amazing they are and how proud we are of them.”

Long service certificates and badges were presented to nearly half of Continued Care’s staff – 65 people out of 140 – who have been with the company for five years or more.

Making the presentations, area manager Mike Herrington said it was amazing to have such a high proportion of long-serving staff in the company, given the well-known challenges of employee retention in the care sector.

He added:

“This is testament to the quality of our staff and what they do for us, as well as what we do for them, and how we all work together to make sure people get the best service we can give them.”

District businesses donate to Ukraine aid convoy

Businesses from across the Harrogate district have shown their support for Ukraine by donating dozens of pallets of supplies.

Neom Organics has given shower gel, soap and hand sanitiser, while Taylors of Harrogate has contributed supplies of tea and coffee.

Children’s shop Milk and Honey donated thousands of pounds’ worth of clothes, from wellies and hats to summer clothes. Other donations have included bottled water and fizzy drinks.

The supplies are being sent to Global Empowerment Mission, which is distributing them to refugee camps as well as communities in Ukraine.

Organiser Whitney Vauvelle said:

“It has been an incredible effort from the Harrogate and Yorkshire community. It really speaks highly of the bread and butter of what this community is about.

“People are going numb on this and we can’t let that happen. Supply chains are severely disrupted into Ukraine so we have to keep donating and sending trucks over.”

A final collection will be held at White Horse Machinery (WHM) on Hornbeam Park on Wednesday, May 18, from 9.30am to 1.30pm, when businesses and individuals can make contributions.

Donations of non-perishable foods are needed, along with clothing including shoes, new underwear, new and like-new trainers, and sportswear for children.

For more information, call Ms Vauvelle on 07860 922600.

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Home care company expands from Harrogate base

A home care company founded in Harrogate in 2018 is expanding to a satellite office in West Yorkshire.

West Park Care will cover Ilkley, Burley in Wharefedale, Guiseley, Menston, Yeadon and surrounding areas from its new office at Wharfe Bank Mills in Otley.

Founder Tom Page said:

“We’ve got through the pandemic which has been a slog to say the least. We’ve come out of that relatively unscathed and now we’re looking to expand.”

The company offers domiciliary care to private clients in their own homes, and now has 30 staff and 44 clients on its books.

Mr Page said its point of difference was not using zero-hours contracts and paying above minimum wage, which helped it to keep staff turnover low.