In this article, which is part of a series on the 12 stories in the Harrogate district that shaped 2023, we look at businesses and brands that came and went on our local high streets.

The Harrogate district has seen a range of national and independent retailers come and go on the high street this year.

A cinema in Ripon folded, Harrogate got its first world supermarket, and A-ha’s sound technician even opened a local bar.

And let’s not forget the Rooftop which opened to the public for a grand total of 48 hours…

Today, we’re looking back some standout moments on the district’s high streets.

Came – The Inn Collection Group opened three sites in the Harrogate district

Harrogate, Ripon and Knaresborough were all in the spotlight following the opening of a new Inn Collection hotel in each area.

The Inn Collection Group, which bought the former Dower House in Knaresborough along with the George Hotel in Harrogate and the Ripon Spa Hotel, markets its venues as ‘inns with rooms’.

All three sites got fresh new looks following multi-million pound makeovers.

The new Ripon Inn, which opened in October, has 58 bedrooms and two bars. The group’s managing director told the Stray Ferret the bill for the site was “close to eight figures”.

The Knaresborough Inn opened its doors in August. It no longer has a spa and gym but boasts 56 rooms compared to a previous 38.

Finally, The Harrogate Inn closed in January for refurbishments. It has a new entrance, a new bar and restaurant, 96 rooms and two new outdoor patio features.

The Knaresborough Inn.

Came – Jollyes pet store opens in Harrogate

A national pet chain, Jollyes, opened on Hookstone Park in September.

The store sells a wide range of pet foods, toys and bedding. It also offers a pet grooming service.

The Harrogate store is one of 95 sites in the UK and the company plans to open another 10 by the middle of 2024.

Went – national retailer Paperchase folds

Paperchase, which had a store on James Street in Harrogate, closed after the company went into administration in February.

As part of the closing down sale, the company sold off cards, gifts and stationery for up to 70% off – with cards going for as little as 10p.

Tesco bought the rights to the brand, entitling it to sell Paperchase items in its supermarkets, but did not buy the stores.

The move affected 106 Paperchase shops and more than 800 staff nationally.

Came – soft furnishing brand Sophie Allport came to James Street

Sophie Allport, an interior furnishing brand based in Lincolnshire, took over the former Phase Eight store in Harrogate.

The Harrogate branch, which opened in November, is the first outside its home county, with other stores in Stamford and Bourne.

It sells a range of homeware, including bedding and crockery, as well as home furnishings, accessories and gifts.

Founder Sophie Allport.

Went – The Rooftop’s two-day tenure in Harrogate

Our next restaurant possibly holds the title for being the most rapid open and closure in recent Harrogate history.

Mexican restaurant, The Rooftop, confirmed it had closed after just two days of trading in August.

Owner Mason Elyas told the Stray Ferret he had been involved in a dispute with business partners and planned to take legal action at the time. However, another restaurant has not yet opened.

Mr Elyas said he had lost £20,000 on the venture but, despite this, hoped to open another restaurant in Harrogate once this issue was resolved.

The restaurant, which was on Cheltenham Crescent, was the third restaurant to open and close in just over a year, following the closure of both Samson’s and HG1.

Came – Harrogate’s first world food supermarket opens

All Nations Supermarket, on Skipton Road, opened in September.

It stocks a wide variety of Asian, African, Middle Eastern and European foods and ingredients – the first of its kind in the town.

The store also has a butchers counter selling fresh meat and stocks halal foods too.

The opening created a real buzz on the Stray Ferret’s social media, with more than 1,000 people reacting to a post about the new venture.

All Nations Supermarket also sells Tik Tok-viral Buldak products, as well as a range of Asian spices, Middle Eastern desserts and even fresh fruit and vegetables.

Went – Curzon closed Ripon cinema

Ripon’s only cinema, Curzon, closed its doors in July this year.

The company said the venue faced “specific challenges” and site was “not suited to the long-term direction we have taken”.

Sterne Properties Ltd, which owns the North Street premises, announced in June it hoped to retain one of the cinema screens to become a volunteer-led community project.

It hopes to have the building back open to the public next year, however, no further developments have been announced yet.

Curzon.

Came – Amy Winehouse’s sound engineer opens record shop and bar in Harrogate

Dave Swallows, who has worked with the likes of Amy Winehouse, Erasure, James and A-ha, opened a vinyl coffee house and bar in May.

AAA (pronounced triple-A) on Cold Bath Road sells clothing and vinyl records, as well as serves coffee, food and alcohol.

Mr Swallows, who is originally from Southend-on-Sea but has lived in Harrogate for 16 years, told the Stray Ferret:

“Last July, I was touring with A-ha, playing Rio de Janeiro and the Hollywood Bowl, and then just two days later I was back here, being handed the keys to this place.”

Maybe one day A-ha will decide to Take On the town for one night only…

Went – Joules closed Harrogate store in second blow to James Street

Paperchase was not the only major retailer to closed its doors in Harrogate this year – as Joules saw the same fate.

The closure, which happened in May, came after the company fell into administration in 2022.

However, Next rescued it by paying £34 million for the business, plus £7 million for the head office.

The closing notice did not state a reason for the decision, but added the nearest Joules store is now Ilkley.

Mint Velvet later took on the former Joules site.

Came – Knaresborough banking hub opened to town

Knaresborough’s first banking hub, Cash Access UK, opened its doors in November.

It is a not-for-profit company set up by 10 major high-street banking providers to protect the public’s access to cash.

The hub, on Bowling Green Yard, offers customers of all major banks and building societies the chance to carry out regular cash transactions, from Monday to Friday.

It also provides a community banker service whereby customers can talk to their own bank about more complicated issues.

Community bankers from Natwest, Halifax, Santander, HSBC and Barclays work on rotation at the hub.

Knaresborough Town crier at the opening of the new banking hub.

Went – Ripon said goodbye to M&Co after 44 years of trading

Retailer M&Co went into administration for the second time last December and subsequently closed its doors in Ripon in April.

The website, brand and intellectual property were bought by Yours Clothing — but the shops were not.

This meant all 170 stores, including Ripon which had been open since 1979, had to close.

Around 1,900 employees were affected nationally.

Came – new bar and restaurant 1858 opened in Knaresborough

1858, Knaresborough’s newest bar and restaurant, opened in the former NatWest site in August.

The venue offers lunch and evening meals, Sunday roasts and drinks.

Kim Lancaster, who runs the venue, said the experience is more like “elegant fine-dining” than a “Wetherspoons quick in-and-out” type experience.

Its name derives from the year in which the building was constructed.

Went – Leon closed in Harrogate after nine month tenure

Fast food chain Leon closed its doors in Harrogate in April.

The drive-through’s closure came just nine months after it opened on Wetherby Road.

Starbucks looks set to open in the former Leon site.

It began advertising for staff in earlier this month after North Yorkshire Council approved plans to change the signage outside.

Came – Mandarin Stone opened Harrogate store

National retailer Mandarin Stone opened its doors in Harrogate in November.

The company, which sells a wide range natural stone, porcelain and decorative tiles, took over the former Lynx Menswear unit on West Park.

The Harrogate showroom is the 15th of its kind and the most northerly Mandarin Stone site.

Director Carl Ryan said the company’s “knowledge, passion and enthusiasm” for the industry set it apart in the market.

The Mandarin Stone team.

Went – Harrogate Tea Rooms closed after 13 years

The Harrogate Tea Rooms, in Westminster Arcade, closed with immediate effect in October.

Owners Carrie and Tony Wilkinson announced the news on social media and said the day-to-day running costs were not translating into profit.

They added they would, however, continue making scones for delivery.

Their post said:

“We are as sad and shocked as some of you will be.

“Our tenancy with the new landlord was up for renewal, but with increased rent, energy and food costs, lower than ever footfall, our out-of-the-way location and possibly the ever increasing amount of new coffee shops near us, it has forced our decision to unfortunately not be able to move forward with the business.

The Harrogate Tea Rooms was featured in The Harrogate Crime Series by Malcolm Hollingdrake.

Mr and Ms Wilkinson said DCI Cyril Bennett, one of the main characters, will live “in our hearts and memories”, and “will forever be drinking tea from a China cup”.

Read more:

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The Stray Ferret Business Club’s next meeting is a breakfast event on Thursday, October 26 at Banyan in Harrogate from 8am to 10 am. 

The Business Club provides monthly opportunities to network, make new connections and hear local success stories. Get your tickets by clicking or tapping here.

A London finance firm has completed the acquisition of a Harrogate vehicle leasing provider.

Newable has acquired Synergy Automative Limited, which trades as Synergy Car Leasing.

The company has purchased the outstanding equity in the Harrogate firm after acquiring an initial majority stake in 2020.

Set up in 2006, Synergy Car Leasing, which is based at Hornbeam Park Oval, offers personal and business hire cars.

Phil Reynolds, managing director of Newable Lending, said: 

“We are pleased to have completed this acquisition and are now looking forward to the next phase of growth for Synergy Car Leasing, building on an exceptional, customer-first track record built over the past 17 years.”

Inn Collection Group hires new finance officer

The Inn Collection Group, which operates the Harrogate Inn and Knaresborough Inn, has appointed a new chief financial officer.

Joe Bernhoeft has been hired to the position from global fashion brand Barbour.

He will be tasked with overseeing the company through further multi-million pound refurbishments and expansion across the north of England and Wales.

Sean Donkin, group CEO at The Inn Collection Group said: 

“We are very excited to welcome Joe as our new CFO in what is a very exciting time for the company.

“He is an incredibly experienced finance professional having worked for some significant blue-chip organisations, including one of the north east’s most recognisable, global brands.”

Read more:

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• Business Breakfast: Construction firm hires two new directors
• Business Breakfast: Knaresborough company acquires local financial firm

An historic Knaresborough hotel will reopen next month after a refurbishment and renaming by its new owners.

The Knaresborough Inn – previously known as the Dower House – is set for an official opening on August 31.

It follows the closure of the hotel last summer, with a contractor appointed for the work at the end of the year.

Visitors to the refurbished facility will find its spa and gym have been replaced by an additional nine bedrooms.

A new portico entrance has been built on the Grade II-listed 15th century building, with an accessible ramp to the entrance and repairs to its roof and brickwork.

News of a reopening date follows the company’s unveiling of The Harrogate Inn, formerly the St George Hotel, on July 3 after a 152-day refurbishment.

Chris Moor, operations director for The Inn Collection Group, said:

“We’re excited that The Harrogate Inn has been received so positively since reopening and we are looking forward to unveiling The Knaresborough Inn as our second North Yorkshire site to complete refurbishment in a few weeks.

“Creating a new-look for a much-loved venue has been a painstaking process as has the renovation programme, making sure we take great care of what in parts dates back to the 15th century but we are confident that we have done what we set out to achieve.

“The inn will breathe new life into the venue and retain it as a resource and vital hub for the local community as much as guests coming to stay.

“We will be announcing plans for our reopening celebrations very shortly and I look forward to seeing the doors back open before the end of the summer.”

Meanwhile, The Ripon Inn, which used to be the Spa Hotel, is now set to welcome guests from October 2.

Its opening has been delayed from an initial expectation of spring this year, later updated to August, and now put back a further two months.

All three hotels were bought by the Inn Collection Group over the last two years. Based in Newcastle-upon-Tyne, the company owns 32 hotels across northern England and north Wales.

Read more:

• Harrogate district stately home to be converted into hotel
• Historic Harrogate hotel reopens after 152-day transformation

A long-standing Knaresborough hotel is set to be renamed as part of a revamp by its new owners.

The Dower House on Bond End will become The Knaresborough Inn, in line with other premises in The Inn Collection Group‘s portfolio.

The chain is currently carrying out a refurbishment to turn the building into a “pub with rooms”, and has even been given its own coat of arms to fit in with its stablemates.

A spokesperson for ICG said:

“Following the brand style being adopted for all sites belonging to The Inn Collection Group, a new coat of arms has been created for the inn with iconography relevant to the history of both the town and the building itself.

“Made up of a shield flanked by two griffins, acknowledging the links of the building to the Slingsby family, the design sees the left-hand side contain a recurring pattern that combines a historical emblem related to St. Robert of Knaresborough and the white rose of Yorkshire.

“The right-hand side of the shield features further reference to the builders of the original Dower House with a white chevron, and a leopard’s head taken from the Slingsby family crest.”

ICG acquired the Dower House in December 2021 and announced it would close its gym and spa last summer.

A planning application was submitted last year to extend the building and replace its leisure facilities and increase the total number of bedrooms to 57.

The hotel is currently closed while refurbishment work is carried out, with a planned completion and reopening date around the end of the summer this year.

ICG’s marketing manager Zoe Cooper said:

“We’re excited to confirm the new identity of The Knaresborough Inn as its reopening draws closer.

“We have embraced the history of the building and the site, as well as the wider area and we hope the new look will create a talking point that serves as a link to the past while the site embarks on an exciting future.”

The Inn Collection Group has also acquired Ripon Spa Hotel and the St George Hotel in Harrogate in the last two years.

The latter closed for refurbishment this week, with the loss of all of its 76 staff. The company said the work is expected to take 16 weeks.

Ripon Spa Hotel is due to reopen this spring.

Read more:

• Historic Harrogate hotel closes as staff face redundancy
• Dower House renovation set to start — but still no opening date

The owner of Knaresborough’s Dower House has said it is finalising the appointment of a contractor.

The hotel closed this year for refurbishment after the hotel was acquired by the Inn Collection Group in December last year.

The decision to permanently close the hotel gym and spa as part of the changes upset some members.

A former member Michael Ward contacted the Stray Ferret last week to say he was concerned by the lack of activity at the site in recent months. The Stray Ferret asked the owner for an update.

“Planning permissions have been received and listed building consents are now in place.

“We are now in the process of finalising a contractor appointment ahead of refurbishment works getting underway.”

The spokesman described the renovations as “complex” but said they would “enhance the Dower House’s environment, improve accessibility, and align the site with our food-driven pubs with rooms offer”.

However, he was unable to say when the venue will reopen.

Gym and spa replaced by 16 bedrooms

The works will see an extension to the rear of the Dower House and will include a portico entrance, the installation of an accessible ramp, pergolas, a retaining wall and a keg store.

The renovation will also include the replacement of roof coverings, repairs to brickwork, the creation of a footpath and parking, and the installation of an extract flue.

The spokesman added:

“Once complete, the works will see 16 additional bedrooms created in the space previously occupied by the gym and spa.

“In the public report provided as part of the process, it was noted that ‘the overall the development will preserve the setting of the listed building’.”

Read more:

• Knaresborough’s Dower House accelerates closure of spa and gym
• Knaresborough man jailed for ‘punishment beating’ of ex-partner

The Inn Collection Group, has begun redevelopment work on Ripon’s Spa Hotel and aims to have it completed by next spring.

A spokesperson for the company, confirmed in a brief statement this morning:

“We recently appointed STP Construction to redevelop the Ripon Spa Hotel, and work began this month and we’re looking complete it by spring 2023.”

The news follows hot on the heels of Sterne Properties’ announcement that it plans to return Ripon’s Spa Baths to its former Edwardian splendour, having purchased the Grade II listed building for an undisclosed sum from Harrogate Borough Council.

The Spa Hotel, which was in the ownership of the Hutchinson family for decades, opened a year after the baths and the two, nestling alongside Spa Gardens and Spa Park, were key elements of Ripon’s stylish spa quarter.

The elegant Edwardian building shut at the start of the covid pandemic in March 2020 and was subsequently put on the market

The 40-bedroom hotel, set in six acres of gardens, features public rooms including a ballroom, terrace bar and self-contained Turf Tavern Bar Bistro.

At the time of purchasing the property in June 2021, The Inn Collection Group said that a major, but sympathetic refurbishment would be carried out to enhance and repurpose the venue and bring it in line with The Inn Collection Group’s award-winning ‘Eat, Drink, Sleep and Explore’ brand.

Company managing director Sean Donkin, added:

“The Ripon Spa is a fantastic addition to our portfolio of properties. It has huge potential which we have an exciting vision to realise. We’re looking forward to starting that journey while expanding the group’s footprint in Yorkshire.”

“The Inn Collection Group excels at revitalising classic, landmark sites like The Ripon Spa and realising their full potential with significant capital spend, detailed planning and care to retain the unique, historic character of landmark sites such as this.”

The fast-expanding Northumberland-headquartered group has numerous hotels in the north and has been steadily adding to its Yorkshire portfolio, with the Spa Hotel joining The Dower House in Knaresborough and George Hotel  in Harrogate as recent acquisitions.

Read more:

• The Inn Collection Group purchases Ripon’s Spa Hotel
• Plan to return Ripon’s Spa Baths to its former glory

An application has been submitted to create more bedrooms at Knaresborough’s Dower House Hotel, including a rear extension

The plans, put forward by the Inn Collection Group (ICG), include changing the internal layout and creating a new portico entrance.

As previously reported by the Stray Ferret, the gym and spa have closed as ICG, which acquired the Grade II listed building in December, said they made the hotel less viable.

In the application, ICG said:

“Information contained on the company’s website demonstrates the sensitive design approach adopted for ICG facilities, staying true to the characteristic of each individual property.

“It is also worth highlighting that ICG is custodian to at least 12 listed buildings across its growing portfolio of inns, with many others at least in conservation areas, and sensitively restoring and celebrating these historic buildings is central to its customer experience and business philosophy.

“ICG is, therefore, familiar with the sensitivities surrounding heritage assets with the business model adapted to the characteristics and value of specific buildings.

“The works proposed at The Dower House Inn form part of a plan to upgrade and refurbish the existing site to provide essential maintenance to the building and its setting whilst improving its functionality for the benefit of its customers.

“This will ensure the business is viable and sustainable, in turn securing the preservation of the listed building for the future. The works proposed will reflect approaches taken across other sites, with the replacement of finishes and external and internal alterations sensitively incorporating existing features of the listed building and its setting.”

Read more:

• Knaresborough’s Dower House accelerates closure of spa and gym
• Borougbridge hotel owner plans £450,000 refurbishment

The planned extension would see an extra 27sq m of floor space created on top of the existing 2,287sq m, as the new owners create more bedrooms in the area which formerly housed the gym and spa.

Internal walls would be moved and new windows created in order to create 16 additional bedrooms. The plan would also see an extra six car parking spaces created, bringing the total to 58.

The ICG application added:

“The proposal will upgrade the hotel, increasing visitors and encouraging overnight stays. This will facilitate a degree of growth and job creation, and thus will support the economic and social wellbeing of Knaresborough, an established main settlement.

“The principle of development is, therefore, considered acceptable as it presents an opportunity to enhance the site within the confines of its heritage context, thereby supporting the tourism industry, economic growth, and prosperity of town centres.”

To view or comment on the application, visit Harrogate Borough Council’s planning website and use reference 22/01750/LB.

Business Breakfast is sponsored by Harrogate law firm Truth Legal. 

Harrogate sales director in line for national social mobility award

A senior sales director in Harrogate has been shortlisted for a national award.

Rob Manton, who works for Procter and Gamble at its Harrogate branch on Hornbeam Park, is nominated in the mentor of the year category of the UK Social Mobility Awards.

The awards recognise UK organisations working to improve social mobility in their workforces, as well as elsewhere. They are organised by societal change charity Making the Leap and have been running for six years.

Mr Manton said:

“It’s a real honour to be selected as a finalist for mentor of the year. It’s a role that I take huge pleasure in playing, helping support a more diverse and inclusive recruitment programme to enable more people from different backgrounds to have the same opportunities to reach their potential.

“Through the partnerships we have built at P&G I have had the pleasure of meeting some exceedingly talented young people who have so much to offer to businesses, some of whom we have welcomed to P&G as apprentices.

“I would like to wish all the finalists good luck; it’s wonderful to see the commitment to drive change across so many companies – it’s this momentum we need to level the playfield for everyone.”

He is nominated alongside Ian Morley, P&G’s vice-president for sales in northern Europe, who has been shortlisted in the champion of the year category.

The winners will be decided by an independent judging panel chaired by the Lord Lieutenant of London, Sir Kenneth Olisa OBE. The results will be announced at a gala event in October.

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Contractor begins work at Ripon Spa Hotel

Work has begun on the refurbishment of Ripon Spa Hotel.

It was bought by The Inn Collection Group last June for an undisclosed sum.

Now, contractor STP Construction, from Gateshead, has started work to transform the 40-bedroom hotel. Its ballroom and terrace bar will also be renovated, along with the self-contained Turf Tavern Bar Bistro.

Speaking last year after The Inn Collection Group bought the hotel, managing director Sean Donkin said:

“Its picturesque location in such a popular part of the UK makes it the perfect fit for The Inn Collection Group and our offering.

“We’re excited to be furthering our expansion plans with such a great site, and are proud to be continuing to thrive during these challenging times for the hospitality sector.”

The Inn Collection Group, based in Newcastle, has more than 30 venues in its portfolio, mostly across the north-east and north-west of England.

This week, it appointed STP Construction for another of its properties, the 53-bedroom former Park Hotel in Tynemouth, North Tyneside.

Members of Knaresborough’s Dower House gym and spa have been told that the facilities will close next month, seven weeks earlier than originally planned.

The Stray Ferret reported last month the gym and spa were closing after the hotel was acquired by the Inn Collection Group (ICG) in December last year.

At the time the group said the gym and spa, which includes a swimming pool and sauna and provides beauty treatments, would close on August 31 as part of a “multi-million pound expansion” plan.

However, letters sent to members this week said the facilities will now close on July 11. Kate Bentley, rooms director for ICG, said the closure was brought forward due to a decline in users and rising operating costs.

She said:

“Since buying The Dower House in December 2022 we have spent a lot of time familiarising ourselves with the hotel and surrounding area while meeting and listening to customer feedback.

“Dower House — including the spa — is in desperate need of investment which is long-overdue. We have made the decision to accelerate the closure of this part of the hotel.

“We appreciate this may be disappointing for spa users, however we look forward to carrying out a significant investment in the building that a wide range of people can enjoy.”

The ICG has said that all Dower House members who chose to move to the Crown Hotel in Boroughbridge could have their joining fee waived. The Boroughbridge hotel is part of the Coaching Inn Group and also has gym, pool and spa facilities.

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Michael Ward, a member, said:

“I am disappointed at the closure, and the way it has been handled. The first I knew about it was when the story appeared on the Stray Ferret. I am not impressed with the Inn Collection Group.

“I will therefore not be taking up their offer of joining the Crown Hotel at Boroughbridge, despite the joining fee being waived. It’s disappointing because the Dower House is the only facility of its kind in Knaresborough.”

A couple from Knaresborough tried for months to contact their wedding venue only to be told their special day was no longer secure and they should look elsewhere.

Toni Kinder and Michael Shelton were due to get married at Dower House Hotel in Knaresborough this December after booking the venue in August 2021.

The hotel was bought by The Inn Collection Group (ICG) in December 2021 but the couple were assured it would not affect their wedding.

However, after months of not being able to get in touch with anyone the couple rang the St George, another ICG hotel in Harrogate. It was only then, eight months after they made the booking, they were told planned refurbishments meant their date was no longer secure.

Last week, the Stray Ferret revealed a multi-million pound expansion plan would lead to the closure of the gym and spa facilities and the hotel for some time as works got underway.

Ms Kinder said she had picked her food, booked entertainment and imagined her pictures at Knaresborough Castle but said this all had to be put on hold whilst they found an alternative venue.

Ms Kinder said:

“There was never much communication with the Dower House, I only found out because I got a number from a friend for someone at the St George.

“We were set on the Dower House but don’t want to wait any longer to be married, we just have to hope we like the St George.”

The couple, who have been together nearly five years, are due to visit the St George in Harrogate after it said it could offer them the same date and honour the price they paid.

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The couple have four children between them and were left feeling “disappointed and frustrated” by the lack of communication from Dower House.

The ICG has said:

“There is no date for closure of the hotel so they are correct in that there has been no formal cancellation as yet but guests have been advised of possible disruption. We have been offering guests the opportunity to move venues for certainty but at this stage we do not know when the hotel will close.”

Ms Kinder added:

“It’s a shame because we picked there, of course it’s not what we wanted but it’s not a disaster. We had friends who’s weddings were delayed loads over lockdown and we know we will get married on that day it just won’t be at Dower House.”