Starbeck's female plumber who is breaking down barriers

Starbeck’s female plumber who is breaking down barriers

Last updated Jan 19, 2024

Elisa Foyle is at a customer’s home in Pannal trying to find a leak in the bathroom while we chat on the phone.

She’s doing a day of small plumbing jobs and is so busy she asks if I mind her working while we talk. Since launching her business, PlumbMum, three years ago, she’s hasn’t advertised once and yet the phone never stops ringing.

Elisa, from Starbeck, is among the tiny proportion of female plumbers in the UK.

Data from the Office of National Statistics shows that in 2022 the number of women working in plumbing was 3,500, just 2.5 per cent of the industry’s workforce. Although up on 2021 figures of 2,700 (1.9 per cent), it’s still shockingly low.

Boob-related comments

It would be easy to think women are facing too many barriers in a traditionally male-orientated industry, but Elisa’s general experience has actually been very positive. She says:

“I’ve been really well received by both customers and other tradespeople. I did a plumbing course at Leeds College of Building in a class full of 16-year-old lads and it was fine.

“I’ve had a couple of male customers and plumbers who have been very chauvinistic and made the odd inappropriate comment, generally boob-related, and one elderly lady asked me if she should get her male neighbour round to give me hand. But, to be honest, I thought there would be more than there have been.

“Physically, it’s not so much about strength but about the demands on your knees and back, which gets harder for everyone as they get older. And I don’t think I’ve ever felt uneasy or unsafe visiting a customer’s home. If I did, I would make an excuse and leave.”

Mid-life career change

In fact, the biggest barrier for Elisa was nothing to do with being a woman; it was the lack of practical on-the-job experience she was able to access after her college course.

A single mum to three boys, now aged 9, 17 and 18, she was 42 when she decided to switch careers after her work as a frontline healthcare professional began affecting her mental health and time with her family. She took on cleaning and caring work to pay the bills through her college course, but this would have been unsustainable had she moved on to an apprenticeship after her studies. She says:

“My course taught me the fundamentals of plumbing such as safety and regulations, but the biggest barrier for me as an older person was accessing training and practical experience afterwards. There’s a massive gap in the industry to support people like myself, both women and men, who are changing careers. With a mortgage, kids and other financial commitments, you don’t have the luxury of doing an apprenticeship.”

Elisa saw no other option than to just start doing the job and learn as she went along. Surprisingly, one of her biggest challenges was knowing the language used for all the tools and parts, especially when visiting trade suppliers.

“A lot of the time I knew what I needed but I didn’t know what it was called. I found a great plumbing merchant, James Hargreaves in Harrogate, who really listened to me and helped me work out what I was looking for. I don’t think I’d be where I am without their support.”

After her first customer left a glowing review on the Nextdoor app, her work snowballed. She now offers a variety of services including general plumbing, taps and drainage work, bathroom installation and repair, and emergency call-outs.

She works alongside a professional tiler, joiner and handyman as well as passing on gas-related boiler work to trusted engineers. She recently received a ‘Neighbourhood Fave’ award from Nextdoor for being one of the most popular businesses on the app.

“The barriers shouldn’t stop you”

Although wary of gender stereotypes, Elisa has found that being a female plumber sometimes works to her advantage:

“Customers seem to have more natural trust in you when you’re a woman in this job, especially if they’ve had a bad experience with a plumber before. Whether it’s being a woman, having a people-facing role previously, or it’s just in my nature, I also take time to talk to my customers and explain what the issue is and what I need to do to fix it. A lot of plumbers don’t do that and it helps to create trust. And if I can’t do something I won’t attempt it and will try to find someone who can. Customers really appreciate it, particularly those who are elderly or vulnerable.

“I also think women tend to look at things more holistically. I’ll check other things while I’m there and teach customers how to do simple things for themselves so they don’t have to call someone out or can turn the water off in an emergency. It goes down very well because it empowers people.”

Elisa is now planning to use her experience to help others. She’s hoping to put aside a day a week to offer practical experience to someone, whatever their gender, in mid-life who is retraining as a plumber. She’d also like to set up a course teaching people basic plumbing skills, after spotting a need particularly among her female customers to feel confident and empowered in fixing small plumbing issues around the home.

Now 47, Elisa laughs when I suggest she’s an inspiration, and not just for being a woman in a male-dominated industry. That in itself would be challenging enough. But doing it mid-life as a career change and also while a single mum to three boys? It’s not an easy thing to do. She replies:

“I think it’s never too late to change what you are doing and there will be barriers to it but they shouldn’t stop you. As much as you think that the world is against you or not prepared for you, there are always people on your team who will help and support you. You can do anything you want. You’d be surprised what you can do when you challenge yourself.”