Harrogate district patients feeling ‘catastrophic impact’ of dental crisis

Patients in the Harrogate district are feeling the “catastrophic impact” of the dental crisis on their overall health, according to a new report.

Healthwatch North Yorkshire, the NHS body representing patients, is demanding a task force be set up to address the crisis in the county’s oral health due to a lack of NHS dentists.

The report outlines the impact of not being able to access an NHS dentist on the lives of more than 80 residents in the county, including Harrogate.

‘Urgent reform’

The watchdog said the issue needed “urgent reform”.

Ashley Green, chief executive officer at Healthwatch North Yorkshire, said:

“The case studies presented in this report reiterate the severe issues facing people across North Yorkshire. To hear the drastic measures people have resorted to after not being able to access an NHS dentist is harrowing.

“The financial impact, the impact on people’s mental health and on people’s physical health – these case studies reiterate the disaster people across our county are facing.

“Urgent reform is needed, and we urge that something is done now — before the situation gets even worse.”

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A Harrogate case study detailed how one patient suffering gum pain called 10 dentists, both private and NHS, and offered to pay privately, but was told none were taking either NHS or private patients.

They said:

“I called 111 and was told to go and see my dentist, I explained I didn’t have a dentist and was told it was difficult at the moment.

“The pain was worsening so I ended up taking paracetamol, codeine and ibuprofen, spaced out at regular intervals. I again called 111, and only when I said I was now taking three types of painkiller did they take notice.

“They said a dentist would call me at around 7.30am next morning, so be up and ready to go. No phone call until 1.30pm telling me to go to a practice in Harrogate the next morning. I went and was seen for a couple of minutes, confirming that I had a gum infection. The dentist prescribed antibiotics, which did clear up the infection.

“My complaint is that dentists are not bound to give a person in pain help. I have heard this complaint from quite a few friends now, surely they should be duty bound to see emergency cases.”

The recommendations outlined in the report include:

Nationally, Healthwatch England has led calls for a radical rethink of NHS dentistry and it will be announcing its next steps over the coming weeks.

The government said it was increasing investment in services to improve access.

Acute problem of NHS dentists

Last year, the Stray Ferret revealed that just two Harrogate district NHS dentists were accepting patients but both had a waiting list of at least two-and-a-half years.

The investigation revealed how acute the problem of dental care is for people on low incomes in the district, with one councillor describing the situation as “shocking”.

Meanwhile, a review of NHS dentistry published in August 2021 found that found there was just one NHS dentist practice per 10,000 people in the district.

Healthwatch North Yorkshire is calling for people to share their views and experiences of health and social care, by visiting our website, calling 01423 788128 or emailing admin@hwny.co.uk.

Harrogate district MP: ‘Time for Boris to get on with the job’

Nigel Adams is the only Harrogate district MP to comment so far on the publication of the long-awaited Sue Gray report.

The senior civil servant found that many of the parties in Downing Street “should not have been allowed to happen”.

The report included details of vomiting and parties lasting until 4am whilst the UK was under covid restrictions.

Mr Adams, whose Selby and Ainsty constituency includes several Harrogate district villages, is a member of the cabinet and a key ally of Prime Minister Boris Johnson. He tweeted this afternoon:

“The Prime Minister welcomes Sue Gray’s report and has apologised again.

“He now needs to get on with the job, levelling up the country, tackling global challenges including the cost of living and Ukraine crisis and delivering for the country and for the people who put their faith in him in 2019.”

Other cabinet ministers including Rishi Sunak, Dominic Raab and Nadine Dorries all tweeted similar messages of support for the Prime Minister at the same time.

The Prime Minister welcomes Sue Gray’s report & has apologised again.

He now needs to get on with the job, levelling up the country, tackling global challenges inc cost of living & Ukraine crisis & delivering for the country & for the people who put their faith in him in 2019.

— Nigel Adams (@nadams) May 25, 2022

What have Andrew Jones and Julian Smith said?

The Stray Ferret asked the two other Tory MPs in the district, Harrogate and Knaresborough’s Andrew Jones and Skipton and Ripon’s Julian Smith for their response to the report but we did not get a reply.

In January during a Commons debate, Mr Jones said the Sue Gray report should be published in full.

In the same month, an email to a constituent revealed Mr Jones thoughts on ‘partygate’ scandal. The MP said: “I take the maxim ‘lawmakers can’t be lawbreakers’ seriously.”

Mr Jones said if criminal actions were found then “consequences must flow from that”.

“In respect of the investigation announced by the Prime Minister in December, if this finds wrongdoing, and the police find that these actions were criminal, then consequences must flow from that.”

Julian Smith is yet to comment publicly on the report.

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Harrogate residents question police’s 18-hour silence after gunshot reports

A number of Harlow Hill residents have questioned why North Yorkshire Police took 18 hours to offer any reassurance to families after alleged gunshot last weekend.

Residents have also criticised police claims that they responded immediately, saying armed officers took about 45 minutes to arrive and the police helicopter was deployed later still.

Police say they were called to reports of “loud bangs” in the Pinewoods at 5.01pm on Friday.

Armed officers attended and were stood down shortly after 7pm. But another 16 hours passed until police issued a five-paragraph media statement at 11.04am the following day.

Armed police are at the Pinewoods this evening

An armed officer at the Pinewoods entrance on Friday.

The Stray Ferret has received calls from several residents saying children had been playing in the Pinewoods at the time of the noises and people were frightened. They were therefore disappointed not to be kept informed by police.

One person said:

“There was no reassurance whatsoever. We are a community very close to Harrogate police station and I would have thought some form of panic prevention and reassurance would have been issued.”

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Residents praised the police for sending armed officers and a police helicopter but said the following day’s media statement, which said ‘officers immediately attended and carried out an extensive search in the area’, was misleading.

They said two plain clothes officers turned up after about 10 minutes but the length of time it took armed officers and the helicopter to arrive, although understandable given that those involved had to travel, allowed plenty of time for anyone responsible to leave the Pinewoods.

‘Proportionate response’

Andy Colbourne, Chief Inspector for Harrogate and Craven, told the Stray Ferret the force control room assessed 999 calls to ensure a proportionate response and he was satisfied the right action was taken in this instance. He said:

“We provided a response that was suitable to the information we had at the time.”

Chief Inspector Colbourne added he did not know exactly when the armed officers and police helicopter arrived on the scene.

Pinewoods gunfire

Police at the scene.

He said a male in the area was searched on the night but released because “nothing was found on him that would link him in any way to the incident”.

Chief Inspector Colbourne added he would look into the delay in issuing any update to the community, adding:

“If we are getting calls from the public about something that could be significant I would expect they will get an update quickly.”

‘Lifeline’ Dower House gym and spa in Knaresborough to close

Members at Dower House gym and spa in Knaresborough have spoken of their upset at the news the facility is to close.

The 15th century hotel on Bond End was acquired by the Inn Collection Group in December 2021.

The group has confirmed the gym and spa, which includes a swimming pool and sauna and provides beauty treatments, will close on August 31 as part of a “multi-million pound expansion” plan.

Rooms director at ICG, Kate Bentley, apologised for the news leaking out prior to members receiving official confirmation.

The Stray Ferret has spoken to many members upset at the loss of the facility.

Karina Ingh, has been using the gym every day for six months and said she was “disappointed” by the way the news had been handled:

“We were promised this amazing refurbishment and yet they’ve chosen to close the gym and spa with no member consultation.

“It’s their business model and I understand that, but some members have been there for 30 years — it’s a lifeline for them.”

Ms Ingh, who said she believes the gym has 500 members and 10 staff, is concerned about the lack of similar facilities nearby. She said she had been looking at other gyms but none had the same spa facilities or community feel:

“Some people use it every day like me and can just walk or car pool together. I’m disappointed that they are taking a really well-used facility away. It’s a total loss.”

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Fellow member Suzanne Longson echoed Ms Ingh’s concerns about the lack of similar facilities nearby:

“Whilst I understand that things change, I don’t think the new owners realise how unique the gym is. Throughout lockdown we messaged each other regularly, offered help to our elders and made sure they were OK. We’ve supported each other through illness, loss and bereavement.

“There is a big social aspect for a lot of the members who live alone, who pop down for a cuppa and a chat, and are given that time. Knaresborough is about to lose yet another local facility to the big boys, and it’s a shame.”

‘Valuable social interaction’

Chris Souter also described the place as a “lifeline”:

“I am 77 in June, and it has been a lifeline since lockdown, enabling me to take regular exercise. It has also been a valuable opportunity for social interaction and relaxation.”

Another member, Chris Coggan, criticised the way the group had handled the closure decision:

“I am absolutely gobsmacked that this is being done without any consultation with staff or members. I feel it is a much used community resource with obvious health and social benefits, providing a lifeline for many if its members. I urge the new owners to reconsider their decision and think about the effect this will have on the local community.”

Kate Bentley, at ICG, said rising costs had contributed to the closure decision:

“We’re hoping in the long run it’s positive news for the town and will become a much more welcoming space for non-residents.

“We just can’t see a way to make the spa and its space viable in the long run. We appreciate it will be a loss to local people but the investment plan we have will hopefully make the site profitable again.”

As well as the leisure facilities, the Grade II listed building has 38 bedrooms, several bars, lounges and function areas.

The Inn Collection Group also recently acquired Harrogate’s St George Hotel and Ripon’s Spa Hotel.

North Yorkshire’s Chief Constable admits policing contains racism

North Yorkshire’s Chief Constable issued an apology today after admitting that policing “still contains racism, discrimination and bias”.

Lisa Winward was speaking in response to the publication of the Police Race Action Plan, which covers all forces in England and Wales.

The plan outlines proposals, such as mandatory training for all police officers and staff about racism and Black history.

However, although it admits failures, it does accept that forces are institutionally racist, which has drawn criticism from the father of Stephen Lawrence, who was murdered in a racially motivated attack in London in 1993.

Chief Constable Winward said in a statement:

“On behalf of North Yorkshire Police, and all our current and former employees, I accept that policing still contains racism, discrimination and bias.

“I apologise for where North Yorkshire Police has fallen short of the standards we hold ourselves to, and the impact that this has had on individuals, communities and police colleagues.

“However, there is also frustration – both inside and outside of policing – that we have not been able to tackle the accusation of being institutionally racist.

“We have fantastic officers and staff supporting the communities of North Yorkshire who come to work every day to make a positive difference to the lives of everyone we have responsibility for.

“The national Police Race Action Plan proposes that racist bias continues to persist in policing due to our processes and systems. We can’t begin to tackle this issue until we accept that there is a problem in how our force operates.

“We are going to use the Plan to shine a light on the disparities that exist in how we police our communities and individuals and explain or amend our ways of working.”

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Chief Constable Winward added North Yorkshire Police would put plans in place “to challenge our own policies, procedures and practice” and would “work closely” with North Yorkshire Police, Fire and Crime Commissioner Zoë Metcalfe on making changes.

‘Right and courageous’

Ms Metcalfe said in a statement:

“There should be no place for racism in North Yorkshire and York, and no place for racism in North Yorkshire Police.

“This action plan, the response of police forces nationwide and reaction of North Yorkshire’s Chief Constable is welcome.

“Unless we recognise there is a problem, not enough will be done to address it, so it is right and courageous for Lisa Winward to accept that policing still contains racism, discrimination and bias.”

She urged people to take part in a national survey on the plan, which has gone out for consultation. It can be completed here.

 

Ofsted praises ‘small school with big ambitions’ in Nidderdale

A Nidderdale school is celebrating achieving a ‘good’ rating in its latest Ofsted report.

Glasshouses Primary School maintained its rating from the previous inspection in 2012, with the report particularly praising its ethos and the attitudes of pupils to learning.

In their introduction, the inspectors wrote:

“Glasshouses Primary School is a small school that has big ambitions for all its pupils.

“A caring and respectful ethos runs through all areas of the school. Leaders are determined to provide pupils with the knowledge and understanding they need to be happy, confident and successful.”

Reacting to the report, headteacher Nicola Thornber said:

“That top line absolutely encompasses what Glasshouses Primary School is about. There’s some great statements in there but that, for me, is the best.”

At the beginning of the year, the school, which has 55 pupils, forming Upper Nidderdale Federation, with Fountains Earth and St Cuthbert’s primary schools.

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The inspection report praised the new governing board for having a good understanding of the school’s priorities. It added:

“They hold leaders to account effectively and have clear plans for the ongoing development of the school.”

Inspectors said the school could make further improvements by having more ambitious lessons to enable pupils to stretch themselves, and doing more to support pupils who are working slightly below expectations so they can catch up with their peers.

Miss Thornber said she was happy with these recommendations and that the school was already working on those improvements.

Meanwhile, after a recommendation by Ofsted, Glasshouses has been invited to be part of a small schools forum run by North Yorkshire Council, sharing its experiences with others.

Miss Thornber added:

“I’m absolutely delighted with the report – we’ve had such great comments.

“We have some great relationships with parents. Everyone has worked so hard.”

Spofforth puts up 130 hand-made plaques to mark Queen’s jubilee

A chance encounter in a charity shop has led to more than 100 commemorative plaques being put up in Spofforth.

June Geddes, vice chairman of Spofforth with Stockeld Parish Council, was drafted onto the village committee to plan celebrations to mark the Queen’s platinum jubilee.

As well as the events during the bank holiday weekend, she was hoping to put decorations around the village to mark the occasion. She said:

“Our high street is quite difficult: because of the three roads into Spofforth, it’s hard to put bunting up.

“Last November I thought, ‘what about plaques?’ There were none online, and when I went to see a local carpenter, he said it was impossible.”

Ms Geddes thought she would have to abandon the idea and focus on the celebrations instead.

However, while she was working in a charity shop in Wetherby, she got chatting to a customer, Terry Wilcox, and discovered he was a hobbyist carpenter with a workshop in his shed at home near Rotherham. After seeing some of his creations, she asked whether he might be able to create a plaque.

Terry Wilcox's Queen's Platinum Jubilee plaque for Spofforth

Terry Wilcox’s Queen’s platinum jubilee plaque.

Within a week, he had sent a prototype. Ms Geddes promptly placed an order.

“We started with 70, because I thought that’s fairly optimistic and fits in with the platinum theme and so on.”

Subsidised by the parish council, the plaques were sold for £10 each, to be put on lampposts around the village until after the jubilee, when the owners will be allowed to keep them as a souvenir.

Once they began appearing around the village, demand soared, and Ms Geddes went back to Mr Wilcox to ask for another 20.

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They soon sold out too, so a final order was placed, bringing the total number of plaques made by Mr Wilcox in his workshop to 130. Ms Geddes added:

“I’m absolutely thrilled. It’s completely individual, you won’t see them anywhere else.”

Spofforth has four days of jubilee events planned. To find out more about them, and others taking place across the Harrogate district, visit our Queen’s Platinum Jubilee What’s On Guide.

Multiple vehicle crash on A1 at Allerton Park

Emergency services were called out shortly after midnight last night to reports of a car crash on the A1 in the Harrogate district.

Two people needed treatment from ambulance crews at the scene following the incident, which happened on the northbound carriageway at junction 47.

North Yorkshire Fire and Rescue Service‘s incident log says firefighters from Knaresborough and Harrogate attended a “multi-vehicle road traffic collision”. It adds:

“On arrival crews found that no persons were trapped. Two walking wounded casualties with minor injuries were left in the care of police and ambulance crews.

“Crews made the scene safe and carried out a thorough search of the embankment for further casualties. Incident left in the hands of police.”

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Harrogate district people asked for views on police 101 and 999 calls

Harrogate district residents are being urged to tell police chiefs about their experiences of the non-emergency 101 and emergency 999 services.

It follows long-running concerns in the district about the length of time it takes to answer the calls.

The police contact survey opened on Wednesday and runs until June 26.

The survey, run by the Association of Police and Crime Commissioners, will inform police forces, the Home Office and local crime commissioners on any challenges around reporting to the police.

Participants answer questions testing their understanding of emergency and non-emergency reporting systems, as well as newly emerging ways of contacting the police, like web chat, online forms and messaging over social media.

Zoe Metcalfe

Zoë Metcalfe

Zoë Metcalfe, the North Yorkshire Police, Fire and Crime Commissioner, said:

“Reporting to 101 and 999 remains a challenging area of business for police forces across the country. The needs of those making contact must be understood, and we must prioritise those most in need.

“I have expressed my concerns to the Chief Constable regarding poor call handling times. The Chief Constable and I are committed to significantly improving the customer contact experience and call handling times, and will monitor performance closely with the aim to improve the service as a priority. This will also include the call-waiting times for the non-emergency 101 service.”

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Ms Metcalfe’s predecessor, Philip Allott, was told by North Yorkshire county councillors last year that the non-emergency line was “not fit for purpose and it hasn’t been fit for purpose for the last eight years” and that “the phone just doesn’t get answered”.

Ms Metcalfe will discuss North Yorkshire’s force control room’s performance in her next public accountability meeting on Tuesday.

Members of the public can submit questions in advance of the meeting via email to info@northyorkshire-pfcc.gov.uk. They should include their name and address.

You can take part in the public contact survey here.

 

Barclays in Ripon to close despite increase in customers

Barclays bank in Ripon is to close in August even though the amount of counter transactions is going up.

The branch, on Market Place, currently opens four days a week, from Monday to Thursday.

A report explaining the reasons for closure says the number of counter transactions went up in the two years to March 2020.

It added that more than 3,000 customers visited regularly for personal or business banking purposes in the last year.

But only 121 customers use the branch exclusively for banking. Eighty percent of customers also use online and telephone banking.

The report says 41% of Ripon customers also use nearby branches, such as Harrogate and Thirsk.

Barclays, which will close on August 25, is one of five banks currently open in the city alongside HSBC, Halifax, Skipton Building Society and Yorkshire Building Society.

Last year it announced the closure of its Wetherby branch.

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