Graham Cloake has been a friendly face at Harrogate Hospital for half a century.
As he marks 50 years as a porter and more recently a post room worker, Graham is one of countless behind-the-scenes employees who hold the fabric of the hospital together. And he’s always done it with a listening ear, a smile and a joke.
With an ethos of treating everyone as he would a family member, not to mention a talent for witty poems and joke-telling, Graham has brightened the days of thousands of staff, patients and their families during his amazing five decades of service at the hospital.
It’s not a role he’d imagined when he left Granby High School aged 15 back in July 1967.
He joined the West Yorkshire Road Car Company repairing buses before moving on to a job as a panel beater and sprayer with a local garage. By the age of 21, he was still panel beating while also working at the Intercon nightclub in the basement of Copthall Towers (now The Exchange) on Station Parade.
And it was at the Intercon one night in December 1973 that he got chatting about nursing to a group of nurses on their Christmas party. They encouraged him to talk to the hospital’s head of teaching, Mrs Broughton, who invited him for a chat.
It didn’t quite go as planned. Graham recalls:
“I asked about nursing at first and Mrs Broughton said, ‘I see you’ve got some tattoos on your arms. I don’t think patients need to see tattoos.’ She said there were lots of other opportunities, and would I consider being a porter as they do a wonderful job.”
The early days
He started at the old Harrogate General Hospital on February 4, 1974. His first duties were on the cleaning and domestic side before he was shown the ropes by the head porter, Ernest Clark. His role involved taking patients between the theatres, wards and casualty, as well as transporting items to and from the laundry and sterile services at Scotton Banks Hospital. He says:
“I was taught not just what to do but how to care about people. I didn’t know before I started the job that I was that caring person, but it just seemed right.
“I’ve always had the approach of not mollycoddling patients but I still look after them. If I know they are going for a big operation, I try to look on the bright side. Some people are frightened and like to hold your hand when they are going to theatre.”
Left: Graham in 1981 at a charity jump for the Special Care Baby Unit and Children’s Ward. Right: Graham with his portering colleagues in the 1980s. From left are Cyril Jones, Michael Hodgson, Chris Sadler and Graham.
When Graham started his job, the current Harrogate District Hospital was under construction, the first phase of which would open in January 1975 with staff gradually transferring over during the following years. Graham moved there in 1979. He says:
“It was totally different to the old hospital but people were friendly. Everyone was an equal – the doctors, nurses and cleaners were so friendly. I used to go drinking with the doctors and they were all good close friends. I was even the best man for Dr Graham Garrod at his wedding in 1979.”
A lifetime at the hospital
Graham’s work at the hospital has crossed over into other areas of his life, too. He met his late first wife, Sally, when she was working in the catering department and they went on to have two children. He has known his present wife, Debra, whom he married in 2020, since she started working at the hospital in 1976.
Graham today with his wife Debra.
He ended up taking his bus driving licence in 1986 after ambulance driver Stan Beer recognised his caring nature and asked if he would be interested in taking elderly people out on day trips from some of the local nursing homes.
His bus driving would later open up other opportunities for him. He started coach driving at the weekends when he was not working at the hospital, and this led to a six-month stint with a local company driving qualified East Germans who were looking for work from Berlin to Harrogate and back after the Berlin Wall fell in 1989. He later also worked as a school bus driver for Abbots of Leeming.
Now 71, Graham took semi-retirement when he reached 60 and in recent years has worked in the hospital’s post room. He continues to work beyond retirement age because he enjoys making a positive difference to peoples’ lives.
Reflecting on the many changes over his five decades at the hospital, he thinks the respect and close working relationships between the ‘back-room’ workers and managers has been lost under the pressure of the work and the lack of staff. He’s had little acknowledgement from the hospital of his 50 years’ service. He says:
“It’s changed now, everyone is so stressed out. There’s not enough staff these days and a lot of pressure. In the early days, I was always talking to people. Now, you don’t get the chance so much. So many people I knew have retired now. But the job keeps me happy; I still enjoy it.
“I still love trying to cheer people up. Most of my jokes are ad lib, and I started writing poems for some of the departments. They can have a bit of wit in them. I wrote one recently for Orthotics and they’ve put theirs on the wall.”
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