Hospital bosses in Harrogate will launch an investigation into a “culture of bullying” in the trust’s estates department which some staff described as “toxic”.

Behaviour cited in a report included defacing tools or belongings with offensive graffiti, collectively ignoring or ostracising people and damaging belongings of individuals, including gluing of equipment or lockers.

It comes as Harrogate and District Foundation Trust commissioned consultancy firm Deloitte to carry out a review into the trust’s culture and leadership.

The review included Harrogate Integrated Facilities (HIF), a subsidiary of the trust which runs the hospital’s estates.

Following interviews with 52 members of staff and 63 surveys, the report found “widespread concerns” over bullying, leadership and poor recruitment practice in the estates department.

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The report said a “significant number” of those interviewed explicitly stated that bullying was taking place or described events that could be labeled as such. But, it added that it was concerned that some of the reports were dismissed as “banter”.

It said:

“We find it concerning that a significant number (over 20) of those interviewed from within estates dismissed the issues described above as ‘banter’, ‘childish pranks’ and ‘fine, a bit of a laugh’. 

“We were also concerned at the number of staff during interview who felt that some of the behaviours identified above could be excused, on the basis that it was felt recruitment processes had been mishandled or people ‘weren’t up to the job’ or ‘didn’t fit in’.”

Meanwhile, Deloitte found that the approach to recruitment at HIF “did not demonstrate good practice” and recommended a thorough review of its policies.

Among the findings included a number of applicants who were shortlisted and appointed without demonstrating essential criteria and some posts which were not advertised in line with policy.

Further concern was raised over the lack of leadership in estates, with 45 of the 52 members of staff raising concern over communication, decision making and senior management isolating themselves from other workers.

Steve Russell, Chief Executive of Harrogate and District NHS Foundation Trust said the hospital is committed to addressing the findings in the report.

Following the report, the trust board agreed launch an investigation which will be carried out by an external body into reported bullying and poor recruitment practice in the department.

Steve Russell, chief executive at the hospital trust, said the organisation was committed to addressing the findings in the report.

He said: 

“Harrogate and District NHS Foundation Trust is a values driven organisation; Respectful, Responsible and Passionate. We emphasise the need to treat each other with kindness, civility and compassion. Our strategy is focused on the pursuit of quality improvement and we believe that improving the experience of all our colleagues will lead to better care for our patients.

“To help further improve in delivering the best possible employee experience and in turn the best possible patient experience, a specialist team from Deloitte were commissioned in August 2019 to undertake a neutral assessment and to help us understand in more detail views of which areas we should and could improve upon.

“Deloitte found many important positives about the trust as a place to work and the culture that is fostered. Almost everyone they spoke with described the trust as a ‘great place to work’ and described the culture using words such as ‘friendly’ and ‘family’. Many who had worked elsewhere in the NHS compared the Trust positively to their other experiences.

“At the same time, Deloitte found areas in which there are issues that we need and want to address. We are naturally disappointed to hear this, but pleased, that now identified, we will be to create a better working environment for colleagues and become the outstanding place to work delivering the level of care that we all aspire to.

“We are committed to addressing the findings of Deloitte’s work. We have already put in place new measures to support individual services to develop, and we are taking specific actions to better support staff.”

Senior Harrogate councillors have approved a public consultation over three plots of land to be designated for the Stray.

Last night, senior councillors on Harrogate Borough Council’s cabinet agreed to hold a 12 week public consultation this summer over which plot is the most suitable.

It follows length discussions between the authority and the Duchy of Lancaster over land to be exchanged for verges on Otley Road which will be removed for a multi-million pound cycle route

As part of the Stray Act, a suitable plot of land must be offered in exchange.

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The three areas identified are:

• Wetherby Road land next to the war memorial (preferred option)
• St James Drive verges
• Arthurs Avenue verges

It comes as North Yorkshire County Council looks to press ahead with the cycle route on the stretch of road between Harlow Moor Road and Beech Grove.

The area of land outlined in Harrogate Borough Council documents earmarked to be exchanged as part of the Otley Road cycle route.

The project has already been delayed and the negotiations over the Stray land have been a further stumbling block for the second phase of the scheme.

Borough council leader, Richard Cooper, said the authority had to show it was in favour of sustainable means of travel.

He said:

“We talk about sustainable transport a lot and now we are delivering some.

“It is important that we do that because when we campaign against things like the relief road nearby the Nidd Gorge and say we are in favour of sustainable measures, but fall at the first fence when they are put forward it dampens our credibility when we say we are in favour of sustainable transport.”

However, earlier this week, the Stray Defence Association (SDA) raised concern over the amenity value of the second and third options outlined by the council.

A Harrogate based community boxing club says it is excited to get back in the ring after over three months out.

Harrogate Amateur Boxing Club is a voluntary group which caters for all ages and abilities. In the last year the team of boxers has won 8 out of 11 of its fights until lockdown cut the season short.

Since then, the boxers have kept their fitness up by doing home workouts and have recently moved training outdoors in small groups. However, on July 25 the club will be able to open its gym doors again.

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Jacob Millar boxes for the club and won the Youth Yorkshire Challenge back in November. He told The Stray Ferret that he is looking forward to getting back into training.

He said:

“Training during lockdown has been okay, it’s more the motivation that has been lacking because there’s so little to look forward to. It will be great to get back to the gym and continue training.”

Ben Smith and Jacob Millar pictured with winning belt.

Normally the club runs sessions on Mondays, Wednesdays and Fridays from beginners to ‘active boxers.’ Head coach Ben Smith told The Stray Ferret:

“Our aim is to incorporate discipline in a fun learning environment where young people can enjoy themselves and learn how to take care of themselves in and out of the ring.”

The woman who runs music classes for  toddlers and says she’s had no financial support during lockdown has been backed by her local MP.

Hannah Ruddy, who is classified as a sole trader, runs Musicality Kids in Harrogate and says she is one of the many people who has “fallen through the gaps” for government funding. Since March she has not earned any money.

Harrogate and Knaresborough MP Andrew Jones has joined a cross-party group of MPs which aims to stand up for people like Hannah who have been excluded from coronavirus government support schemes.

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In 2018, Hannah decided to leave employment and set up on her own teaching music. She told The Stray Ferret:

“Many people have been excluded for many reasons but when you’ve worked the whole time, paid tax for 22 years and put your own money into building up a business, it’s very difficult to accept that you are not eligible for any help, despite being unable to carry out your business for several months.”

Before lockdown, Hannah Ruddy from Musicality Kids was teaching 120 children a week.

The cross-party group was formed by Lib Dem MP Jamie Stone. He told The Stray Ferret:

“I set up this All-Party Parliamentary Group after hearing the overwhelming and heart-breaking number of stories from the millions who have been excluded from government support during this global pandemic…I am so pleased to have Andrew Jones join the 222 other MPs who are supporting the excluded.”

Commuters travelling between Harrogate and Leeds will be able to get a new smart ticket for discounted travel from today.

It is a step towards a London-style contactless payment system and comes as part of Transport for the North’s (TFN) drive to update public transport.

The new season tickets are available on Northern and LNER services. They give passengers 10 unlimited travel days for the price of nine valid for six months.

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TFN plans to roll the scheme out on further routes. A Transport Focus survey found that over a third expect to work from home with limited travel to the work place.

TFN hopes the new tickets with a flexible season pass will work well for those workers.

Jeremy Acklam, TFN director of integrated and smart travel, said:

“Now more than ever, due to the impact of coronavirus on our travel habits, passengers need safer, better value and more convenient ways to pay for public transport. Flexi seasons will provide this for thousands of passengers.”

This is part of the £150 million integrated and smart travel programme. The next stage proposes to deliver more contactless payment technology across the North.

Have you been planning a tattoo design during lockdown?

Tattoo parlours across the district are now open, following similar safety guidelines to nail bars and beauty salons.

One Knaresborough artist has told The Stray Ferret that it’s great to open but that it’s been “frustrating” having to stay shut longer than hairdressers – especially since they have long been required to have measures in place to prevent cross-contamination.

However, they were not allowed to open on July 4 because of the amount of physical contact often for a long period of time.

James Mellors, Owner of Wild Style Tattoo Knaresborough

James Mellors, who co-owns Wild Style Tattoo in Knaresborough, had his first customer through the door yesterday, after four months of being closed. He said:

“My first customer is in all day today, it’s a lot of geometric patterns, so it’s quite mind-boggling after four months off, but I’ll manage.

“We were ready to open on July 4… so it has been very frustrating, tattoo artists felt like we were at the bottom of the pile really.

“We wear masks and gloves anyways so we understand how to operate in a Covid-secure way… but we’re open now which I’m very pleased about.”

Wild Style is only taking advance bookings and having one person in the studio at a time, so “you can’t walk off the street unannounced”.

Richard Suddaby, Owner of Fired Up Tattoo, Harrogate

Richard Suddaby, co-owner of Fired Up Tattoo Studio in Harrogate, has also welcomed his first customer back to the studio. He said:

“I have just done a design this morning for someone whose father passed away during lockdown so I have done a memorial tattoo for them.”

He added:

“The diary is filling up, but some people are cancelling as they still worried about the virus. I have only been here since the end of last year, so I felt I was just getting going then had to close, but we will get there.”

“Parking remains free for staff, visitors and patients. We already had in place the exemptions listed below for specific patient groups. We didn’t for staff on night shifts but then we put in place free parking for all staff (before the national directive came out) so that was a resolution.”

This news will be warmly welcomed by staff and visitors to the hospital.

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Harrogate Borough Council has defended its decision-making on its new civic centre following an investigation by The Stray Ferret.

After our reports were published on Monday morning, Harrogate Borough Council posted a series of tweets in response.

In response to articles published on the Stray Ferret website about the supposed cost of civic centre in #Harrogate, the articles are not accurate. The figures are based on a wide range of assumptions backed up by unnamed experts.

— Harrogate Borough Council (@Harrogatebc) July 13, 2020

As outlined in our reports, in the course of our investigation we contacted and interviewed a number of established, independent estate agents, architects and quantity surveyors. Each gave us their honest opinion based on their expertise but, as they all work in the local area, they asked us not to identify them in our reports.

Land value

The land at civic centre did not cost the council £4.5million. We already owned it, so the cost was £0. Including the assumed value of land when working out the cost of a building is not a methodology we ever used.

— Harrogate Borough Council (@Harrogatebc) July 13, 2020

The Stray Ferret has looked through all the available documents at the time, including the appraisal of the Hornbeam site and others. They sum up the council’s view that none of them was as suitable as Knapping Mount.

Though the council can argue it did not spend any money on the Knapping Mount site because it already owned it, this misses a central point of our investigation. The land was potentially extremely valuable and, if sold, could have brought in sufficient income to buy and build on a cheaper site elsewhere, with resulting savings for taxpayers.

Without having achieved planning permission, the council could never have had a clear value of the land in order to make an informed decision about whether to sell it or build on it.

Other options

It is true that one of the sites we considered was at Hornbeam Park. A full appraisal of this option was put to cabinet and council in October 2014 and rejected as not viable. You can read more at: https://t.co/w0ZnpRLyyB

— Harrogate Borough Council (@Harrogatebc) July 13, 2020

What has never been released, however, is the full detail of those sites, how the costs were calculated and why they were dismissed as less favourable than Knapping Mount. A full report was done by an external consultant – but this has always been kept under wraps.

As outlined in our report, the council referred to areas including Pannal and Beckwith Knowle, but did not specify which sites, or whether they were buying buildings or land to build a new office on.

These details were never part of any public consultation or even discussion. Without this information being made public, local taxpayers are unable to judge whether the council made sensible use of their money.

Final costs

At the moment, we cannot reveal the final cost of the building as we have not agreed a final bill with the developer. It is now in receivership. We are waiting for an update from the official receiver. As soon as the final cost is known to us, it will be made public.

— Harrogate Borough Council (@Harrogatebc) July 13, 2020

The final cost of the build is only part of the picture. We know the contract was agreed at £11.5m and the council views that as the fixed cost. The contractor has argued for more money and only in time will we find out what has to be paid.

But there is more to it than that. The additional value of the land has never been discussed publicly, and nor have the costs of fitting out the building – everything from flooring to light fixtures, IT infrastructure and more. There is no reason why the council cannot release these details now, more than two-and-a-half years after the building was occupied, and we call on them to do so.

Savings

Civic centre represents excellent value for the council tax payer of the district. It saves us around £1million a year compared to running and maintaining the previous network of offices. This is money that was sorely needed to keep our public services running in recent months.

— Harrogate Borough Council (@Harrogatebc) July 13, 2020

The council argues that the civic centre saves £1m per year and we don’t dispute that those savings have been made. However, any money saved was through reducing staff numbers, working on one site instead of five and moving to a modern, efficient building.

All of those savings could have been made with a move to any new office – it did not have to be Knapping Mount. A cheaper site and a cheaper build would have given the same results AND left taxpayers enjoying the benefit of the same savings.

Questions still to be answered

A number of key points in our investigation have still not received a response from HBC.

We found that their choice of a round building – designed to ‘express the nature of democracy’ – made the project more complex and therefore more expensive. The council has not defended this choice.

Nor has it responded to the continuing threat of devolution which could mean the new civic centre is no longer needed, or is too large or even too small for changing requirements in Harrogate in the next few years. These discussions began before the council committed to the new building and are continuing now:, with change expected within two years.

There has been no justification for the need for a town centre office, which dominated HBC’s decision-making process and bumped up the cost of out-of-town options, as it argued it had to retain another central office as a customer service centre.

Finally, the council has still not explained why, when the Knapping Mount site was earmarked for housing, it did not attempt to get planning permission in order to asses the true value of that land before deciding to where to build the new civic centre. Without that, we can never know what the land could have been worth.

Harrogate Borough Council’s new civic centre has been branded a ‘vanity project’ by a campaign group focused on the good use of public money.

The comments from the Taxpayers’ Alliance comes after The Stray Ferret investigated the costs and decisions around the civic centre, finding its true cost to taxpayers was £17m.

Having seen the investigation, Harry Fone, grassroots campaign manager at the TaxPayers’ Alliance said:

“This is an absolutely shocking and ridiculous waste of money. Poor council procurement and planning has cost taxpayers dearly.

“Residents have faced year after year of rate rises. They don’t deserve to see their hard-earned taxes frittered away on council vanity projects.

“It is essential that every penny of public funds delivers maximum possible value. Harrogate council must clean up its act and stop taking ratepayers for a ride.”

Political reaction

Harrogate Liberal Democrat opposition group has also slammed the council’s spending on the project.

Cllr Pat Marsh, who leads the group on Harrogate Borough Council, said:

“Liberal Democrat councillors have opposed this move from the very beginning, arguing that it’s a shocking waste of money and we should be investing in the services that touch people’s daily lives.

“However our opposition was ignored by Conservative councillors who stressed at great length that this would be a £9million project which ‘will pay for itself within five years’. Our residents need to know whether this is still the case, and if not, why not? It is their money and they deserve answers.”

A Harrogate beautician has told the Stray Ferret that she is seriously worried for the industry as people are being driven to go “underground” to be able to make a living.

Beauty salons now have the green light to reopen but therapists will not be able to perform many of the treatments that are their “bread and butter”, she said.

Treatments which involve work directly in front of the face are not allowed under government guidance.

Michelle Mohindra, owner of Coco Tan

Michelle Mohindra, owner of Coco Tan, which is a group of three salons in Harrogate, told us that she has some major concerns:

“We have been given green light to go ahead and then told we can’t do certain treatments. People are so desperate to do treatments and to earn money again that we are actually driving our reputations and our industry underground and I am very concerned that we are going to damage our industry.

“People feel they have no choice but to carry out treatments behind their front door and they shouldn’t be doing that, but I understand we have been forced into a very difficult place.”

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Michelle went on to say that despite a demand for other treatments, they have lost customers.

“We have had lots of clients that wanted to book in, but because we can’t do any work to the face we have lost the appointment. Sometimes it doesn’t make sense to us that we can wax from the neck down without any issue at all but we can’t touch anyone’s face. This means no eyebrow waxing, no threading and no lashes, and people are desperate to have these done.”

With the cost of PPE rising, this creates another challenge for salons.

“There’s a lot of financial concern because of the cost of PPE. We used to purchase a box of face masks for £3.99 – the price of this just quadrupled overnight, so we have had to budget very, very carefully to staff the salons with the budget we have.”

It comes as questions are being asked by the beauty industry about why barbers can offer a beard trim but a beautician can’t offer treatments such as eyebrow waxing.