Looking back: A challenging year for high street and hospitality

Last updated Dec 28, 2020

As 2020 draws to a close, the Stray Ferret looks back at the news stories that stood out among a year of extraordinary events.

Today, we focus on the impact on businesses, from high street to hospitality.

For most business owners, it has been a very worrying and difficult year. From moving their staff to home working to switching to delivery or click and collect, businesses have adapted to constantly changing rules in order to survive the last 10 months.

For some, though, it has been more challenging than others.

Among the industries to suffer most in 2020 were events and hospitality. Bars and restaurants found themselves in and out of lockdown, posing huge problems for planning and ordering supplies.

What made it all the more difficult was the continuing use of Harrogate Convention Centre as the NHS Nightingale. In a district economy which relies heavily on tourism and events, hospitality businesses found their income drastically below what it would usually be.

Reopening ‘vital’

As the first lockdown eased, some of the district’s major employers were emphasising just how vital it would be for them to reopen and to receive support from the public.

When news came that the Nightingale would remain in place, preventing events from being held even if restrictions were eased, it was a blow to the sector.

Major events were postponed and called off for many months ahead, leaving businesses staring at a blank calendar for the foreseeable future. Among the casualties in hospitality were the Country Living St George Hotel, Ripon Spa Hotel, and The Old Deanery, which announced it will close its doors next summer. The Kimberley Hotel also announced its closure in December.

Restaurants were not immune to the challenges of the trading environment, with Harrogate’s Bistrot Pierre and Las Iguanas among the big names failing to reopen their doors.

It made one leading hotel manager’s prediction of ‘carnage’ in May look worryingly prescient – and with uncertainty still ahead, it’s likely we haven’t heard the last of the closures as the new year approaches.

Events industry

Events businesses, meanwhile, were unable to trade at all, spelling the end for one of Harrogate’s longest-established names.

Joe Manby Ltd was well known for helping to stage events at the convention centre, as well as elsewhere around the country. Andrew Manby, a director of the family firm established in the 1970s, had warned repeatedly that more support was needed for companies unable to trade because of restrictions.

In October, with no sign of improvement ahead, the company announced it would go into liquidation.

Cambridge Street in Harrogate was looking busier in the run-up to Christmas

There were casualties on the high street, too, with several big-name brands announcing they would be closing branches in our district, along with long-standing independent businesses. Among those lost were AP&K Stothard’s pet shop, The Bookstall newsagent at Harrogate railway station, Edinburgh Wooden Mill and Ponden Home in Ripon, Wren’s department store, and menswear shop Jon Barrie.

Yet it wasn’t all bad news. For some determined entrepreneurs, the pandemic was no reason not to make their business dreams a reality – including a new taco business and a travel agent.

From music to clothes shops and even a pop-up bakery, Knaresborough seemed like the place to be in the second half of the year. It also saw a pop-up from popular Harrogate bakery Baltzersen’s.

Nevertheless, uncertainty remained, and the second lockdown left owners desperate to know whether they would be able to reopen in time for Christmas.

The district’s tier two restrictions meant they were able to do so in early December, aiming to make the most of the final few weeks of trading. Residents can only hope it was enough to get their favourite businesses through the coming weeks and months until the situation begins to improve.