New Harrogate Pret criticised for lack of disability access

Pret a Manger has been criticised for opening a new shop in Harrogate that is currently inaccessible to wheelchair users.

Customers to the sandwich and coffee chain, which opened on Harrogate’s James Street on Friday, have to walk up two steps to enter.

Pret has said a permanent ramp cannot be fitted due “to the structure of the building”.

It added that a low-level bell has been fitted outside to alert staff to bring out a “purpose-designed portable ramp” when requested but it has not yet been delivered.

Local resident, Jeannine Fisher, contacted the Stray Ferret today after seeing a wheelchair user unable to get inside the shop. She said:

“It makes me very frustrated that we should exclude people from society.  It beggars belief that a multinational company, who must clearly be aware of the guidelines, have neglected to create inclusive access.

“With everything else that wheelchairs users have to navigate in the town it feels so unfair that they are unable to do simple things that others can do such as having a coffee with their friends.”

Harrogate charity Disability Action Yorkshire offers accessibility audits to help businesses do all they can to be fully accessible.

Chief executive Jackie Snape said:

“It is very disappointing that Pret had not consulted with disabled people, or a disability organisation, about accessibility to its new James Street outlet. We would be more than happy to speak with the local team as to what they can still do to aid disabled customers.

“We do note, however, that Pret has a digital accessibility policy on its website, it’s just a shame there isn’t a store accessibility policy to match!”

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A Pret spokesperson said:

“We know how it important it is for customers in wheelchairs to have easy access to our shop.

“Sadly, in Harrogate we’ve been unable to fit a permanent ramp due to the structure of the building and its listed status. That’s why we’ve had a bespoke portable ramp designed to give our customers step-free access into the shop.”

The quirky new Harrogate café where customers can cuddle chihuahuas

A quirky café where you can grab a slice of cake and cuddle a chihuahua is set to open in Harrogate this month.

Billed as ‘England’s first interactive chihuahua experience’, The Chihuahua Lounge is aimed at boosting mental health with pet assisted therapy.

The venue, on Knaresborough Road, is expected to open on weekends from Saturday, May 14.

Customers will be able to book a 50-minute session at the café, on Knaresborough Road, and chill out with a coffee in the company of six cute long-haired chihuahuas.

Picnic and her puppies Badger, Lambie, Potter, Peony and Lucy, all bred and raised by café founder Caroline Leather, will roam free within the building.

Ms Leather said she wanted to share the benefits that she gains from her own affectionate pack of chihuahuas.

She explained that this is how the concept of a ‘home-from-home interactive chihuahua experience’ with lounge seating, coffee, cakes and cuddles was born.

Ms Leather said:

“The Chihuahua Lounge is a friendly, safe haven, away from the hustle and bustle of modern life.

“We are passionate about animal assisted therapy, which has shown that spending time with dogs not only reduces your heart rate and blood pressure, but is good for mental health.

“We offer an extensive menu of hot and cold drinks, freshly baked cakes and have cosy sofas, arm chairs and foot stools, so you can kick off your shoes and curl up for a cuddle.”

The experience costs £10 per person. This contributes towards the cost of the specific qualifications needed to exhibit the animals, as well as the strict animal welfare and licensing laws.

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For the safety of the dogs, only children over the age of six are permitted.

Ms Leather said:

“Our dogs love human attention and we have made sure that the café is a home-from-home for them.

“They also have their own private room where they are free to wander in and out as they please.

“We do not force our dogs to be in the lounge area with our guests. When the dogs are in the lounge space, they are there out of choice, and we intend to always keep it that way.

Ms Leather explained that the dogs also have weekly health checks and  behavioural studies are conducted on each animal regularly to ensure their behaviour in the café demonstrates that of a happy and relaxed dog.

She added:

“If it does not, we take them out of the café environment.

“We have a set of house rules to protect the dogs welfare that have to be adhered to by all customers.

“We also limit the capacity of our café to ensure the dogs are not overcrowded.”

Harrogate’s Hustle & Co for sale as owners hatch new plan

Hustle & Co in Harrogate is up for sale — but the owners have reassured customers and said there are “exciting times ahead”.

The Harrogate cafe and restaurant has been put on the market for £175,000 by Ernest Wilson Business Agents.

The cafe, which is owned by business partners Jo Bradshaw and Nici Routledge, opened in December 2020 on Prince Albert Row.

Nici Routledge and Jo Bradshaw

Hustle & Co is a sustainable and ethical café serving hot and cold drinks, breakfasts, lunches and sweet treats.

According to the advertisement, the business has a turnover of £702,000 and is being sold due to “personal circumstances”.

Ms Bradshaw told the Stray Ferret:

“There are exciting times ahead, this decision is part of a bigger picture.”

She added she couldn’t give any more information at this stage.

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The cafe currently employs more than 20 members of staff and its outdoor courtyard and inside seating has space for 90 covers. The brochure also said:

“This is truly one of the best businesses seen for quite some time — fabulously fitted out, coupled with enviable weekly turnover of £13,000 to £14,000 in modest daytime hours.

“Truly fabulous, yet offering scope to extend the hours, introduce supper club and evenings openings.”

Harrogate sandwich shop re-opens after 2 year closure

Harrogate sandwich shop Nibble & Nosh has reopened after closing for two years.

The shop is under new management and has returned to its original location at Station Parade having briefly opened last august inside Harrogate Brunch Club.

A new carvery-based menu will be available alongside cakes and freshly brewed coffee.

Steve Butcher, who is both chef and owner of Nibble & Nosh, said:

“After the widespread effect that covid has had on businesses throughout the pandemic, we are very excited to be back, not only in Harrogate but also in our spiritual home at 11 Station Parade. We look forward to welcoming back customers both old and new.”

Nibble & Nosh has also made itself available online for deliveries six days a week.

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Chocolate project seeks new business links to build on students’ growth

Chocolate may be associated with Easter for many people, but for one Harrogate social enterprise it’s a year-round obsession. 

Harrogate Chocolate Factory has been making its own chocolate “from bean to bar” for the last three years. 

With new equipment being brought in, it will significantly increase its manufacturing capacity over the coming weeks. More bars will soon be available from its website and from local stockists including Crimple and Artizan.

CEO Hadyn Moorby-Davies said the way the project has developed has been rewarding: 

“You have got to have some optimism to start projects like this, but it’s really satisfying seeing it now.” 

After a delay thanks to covid, last summer Harrogate Chocolate Factory Cafe opened next to the Odeon cinema on East Parade. The last year has proven to be a successful one and now Harrogate Skills 4 Living Centre (HS4LC), the organisation behind the project, is looking to build on its growth by engaging with the business community.

The chocolate factory and café are staffed by people with learning difficulties. They were set up to provide a stepping stone to employment, providing real-world experience in a familiar and supported environment. 

From there, students go on to placements with local companies, ranging from small businesses to large corporations. Among the list of places to have taken students so far are Labcorp, Rudding Park, the Army Foundation College and Ilk Homes at Flaxby. 

Students and staff at Harrogate Chocolate Factory Cafe

Angie Russell, who runs several local businesses including Skye Blue Cleaners and Harrogate changeovers, has also taken on two students from HS4L. She said: 

“We advertised for somebody to work in the laundry. Paul [from HS4L] said he had someone who might be interested.  

“My initial reaction was ‘no, we can’t’. My perception was there would be to many problems with stairs and so on. He said, ‘can we come and have a chat?’.” 

With some of her fears allayed, Angie took on a student for a couple of hours a week doing administrative tasks such as sending out letters. Now, she is working in the laundry, and Angie has taken on another student to join her housekeeping team. 

The result has been a complete turnaround in Angie’s attitude to the programme, so much so that she’s now working with HS4LC to increase its engagement with the business community and provide more opportunities for students – and for businesses themselves. 

“Having someone who comes in who doesn’t care if you have a Gucci handbag or who said what about who – it changes the atmosphere. 

“The employers we work with have a genuine interest in the students. People get to realise there are far more benefits to employing that diverse workforce: it can just brighten up a room.” 

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The training the students are receiving at the Harrogate Chocolate Factory and Café could be perfect for Harrogate hospitality businesses, which have reported significant problems recruiting since the covid pandemic began. 

While many business owners are nervous about the practicalities of taking on an employee with learning difficulties, often, they are more risk-averse than is necessary.  

Students are given a job coach who comes to work with them to begin with. That direct support remains in place for as long as is needed, whether it is a few months or throughout their employment.  

However, in many cases, once they get to know the role, the students are confident to be left alone with their coach checking on them and their employer from time to time. 

The chocolate factory itself has proven that students can adapt to, or even enjoy, some of the most mundane tasks. 

Hadyn added: 

“It’s really that routine with steps that is great for people with autism. We’ve got quite a few students who really love that routine.  

“Often, the boring jobs that nobody wants to do, they like it because they can focus on it. That was quite satisfying to realise that initial idea worked.” 

Now, as part of their plans for expansion, staff at HS4LC have launched Engage 22. The project is designed to put the interests and aspirations of students at the heart of the services on offer, from the training they receive to the social activities they can attend. 

The charity’s home on North Park Road has been offering classes for many years, but the calendar of events is still expanding. Gym memberships, swimming sessions and cinema trips are all adding to the variety of art, craft, music, dance and drama lessons. 

Angie said: 

“They really aspire to working. They can see their friends and peers doing similar stuff and living independently.” 

Hadyn added: 

“Our purpose is to overcome inequality and help people do what they want to with their lives.” 

Artizan café in Harrogate expands to second floor

Artizan café, which opened on Cambridge Road late last year, is set to expand to an upper floor.

The floor was initially used for offices and storage space. Due to increased demand, it will now be opened up to the public as an extended café area.

Artizan International was founded by Suzie Hart MBE in 2013.

Ms. Hart will be behind the design of the second floor, which will include the same tiles, mosaics and artisan textures on the ground floor.

The café was introduced to help people with disabilities learn hospitality skills and get into the job market.

Anna Maria Wilson, part-time manager at Artizan café, said:

“It was always in the plan. We are definitely doing it sooner than was anticipated because there was that increased demand.

“We have been so busy, that we needed the extra space. It is beautiful up there, and we aim for it to be more of a tranquil and relaxed area for people to enjoy.”

Although the official date is not yet known, the second floor should be open in a couple of weeks for customers to enjoy.

Specsavers Harrogate to join CUES scheme

Specsavers, vision test

Specsavers Harrogate is joining the Covid-19 Urgent Eye Service (CUES) scheme

Specsavers Harrogate has announced that it will be joining the NHS Covid-19 Urgent Eye Service programme.

Those with urgent eye health issues can visit the store for treatment under the CUES scheme.

The service was launched to reduce pressure on the NHS during the coronavirus pandemic.

Patients with urgent eye issues and in need of treatment will now be able to visit Specsavers Harrogate to have vision checks, which will be covered free-of-charge by the NHS.

Robert May, optometrist director at Specsavers Harrogate, said:

“The Cues scheme has been set up as we have the expertise and equipment in-store to deal with a range of eye-related emergencies.

“We’re seeing around one hundred customers every week through the scheme, which is definitely taking the pressure off the NHS’ services and waiting times.”

You can find out more about the CUES scheme here.

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Authentic food and coffee served with a smile at Hustle and Co

This post is sponsored by the food app Deliveree

Great food and a welcoming atmosphere make Hustle and Co one of Harrogate’s best eateries.

Jo Bradshaw and Nici Routledge set up Hustle and Co cafe to fulfil their lifelong ambition of running a sustainable and ethical café in central Harrogate.

Staff are famously welcoming and often greet regulars by their first names. If you are having a coffee to go or sitting upstairs for a meal the atmosphere is friendly and warm. The outside space at the back has plenty of seating, including undercover for those wet days. If you are a bit chilly, don’t worry, the staff will happily provide you with a cosy blanket!

Located on the fashionable Prince Albert Row on Station Parade, the café is the ideal location for a bite to eat or for a delivery to enjoy at home.

Ethically sourced food

Hustle and Co’s menu is ethically sourced from local high-quality providers. The kitchen’s offer changes often, so there is always something new to experience. Seasonal dishes are a speciality and take advantage of the freshest ingredients all year round.

Café favourites such as Golden Waffles and French Toast are served alongside Build-Your-Own Mezze Salad Bowls and Prime Beef Burgers for a menu that is as varied as it is mouth-watering.

Side Hustles

You can customise plenty of orders with added extras and “side hustles” for your perfect dining experience. For those with special dietary requirements or anxiety, staff are there to reassure and talk you through the menu.

This personal touch and a desire to make your experience as enjoyable as possible are the hallmarks of Hustle and Co’s attitude.

Get Jo and Nici’s Hustle and Co delights delivered to your door today with the local foodie app Deliveree.

Pret A Manger set to open in Harrogate ‘very soon’

Pret A Manger has confirmed it will open a shop on Harrogate’s James Street “very soon”.

The Stray Ferret revealed in January the sandwich shop franchise planned to open in what was at the time Messums Yorkshire, a gallery curated by artist Johnny Messum. The gallery is now closed.

Pret has now confirmed a store, creating 15 jobs, is expected to welcome customers by late spring.

Pano Christou, chief executive of Pret, said:

“We’re excited to be expanding our footprint in Yorkshire as part of our wider ambition to bring Pret to more people.

“Harrogate is a beautiful and historic town, bustling with tourists and a thriving community. We look forward to welcoming locals and visitors alike into our new shop, very soon”.

Pret currently has more than 450 shops in the UK, with the majority in London.

This will be the first Pret in the Harrogate district. It will sell hot drinks, sandwich and grab and go menu.

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Pret will will become the latest in a significant number of new arrivals on James Street over the past few months.

Tom Limbert, director of property consultants Central Retail, which acted for the landlord, said:

“It’s great to finally bring Pret A Manger to Harrogate. They have looked at the town on and off for a number of years but it shows national occupiers still have belief in the town.”

In partnership with The Pret Foundation, the company is also looking for local charities to donate surplus food to at the end of each day. Those interested can contact the foundation on Pret.FoundationUK@pret.com.

 

Conversion of former Harrogate Arms moves step closer

Building work to convert the former Harrogate Arms pub on Crag Lane into a cafe has moved a step closer.

The horticultural charity RHS bought the building in 2014 and received planning permission in 2019 to create a ground floor cafe and kitchen facilities to serve visitors of neighbouring RHS Harlow Carr.

It has now submitted a construction management plan to Harrogate Borough Council that gives details about how contractors will go about the conversion.

It says work will include the demolition of extensions, partitions, a boundary wall and low wall.

It will also involve the erection of three single-storey extensions and a boundary wall; reduction of floor levels; widening of entrance; removal of fire escape; installation of replacement doors, windows and fanlights; alterations to fenestration; formation and restoration of hard and soft landscaping.

Work on site will take place from 8am to 6pm Monday to Friday and from 8am to 1pm on Saturday. There will be no work on Sundays or Bank Holidays.

The council will now consider the plan.

Hotel, nightclub, restaurant and pub

The Harlow Car Hotel and Bath House was built in 1844 by two businessmen following the discovery of an ‘especially efficacious’ sulphur spring in the area.

The hotel was sold to Harrogate Corporation in 1915 and has gone through a number of incarnations since then, as a nightclub, restaurant and latterly a pub.

The building in 1930. Credit – Archant

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Sustainable menu

When the cafe opens in 2023, hospitality students from Harrogate College will devise the menu.

The students have been asked to use their culinary and creative skills to come up with a concept for a sustainable menu.

Fresh produce grown at the RHS gardens will feature prominently in the dishes.

Harrogate’s new vegan restaurant venture collapses

A vegan restaurant chain that planned to open a location in Harrogate has ceased trading.

Vertigo took over the space on Station Parade next to Farmhouse in July 2021 and advertised in its window that it was ‘coming soon’.

Since then there has been no sign of movement. The building has remained vacant with only Vertigo branding visible to passers-by.

When the Stray Ferret sought an update in January, we were told the company couldn’t confirm a date for the Harrogate opening due to covid uncertainty.

However, Vertigo has now posted on social media that it has now gone out of business. It said:

“It is with a heavy heart we have to announce Vertigo is no more.

“Sadly, we have ceased trading at all of our sites. The pandemic really took its toll on us, and trade is still well behind what it was pre-March 2020; and now with significantly increased costs (especially utilities) it is no longer viable for us to operate.”

The chain operated three eateries in Manchester.

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