A nursing home in Harrogate has said it is making improvements after it was given the lowest score in a food hygiene inspection.
Bilton Hall Nursing Home scored just one on the five-point rating system when environmental health officers visited its kitchen.
The inspectors’ report, released by North Yorkshire Council last week, said:
“Overall, a disappointing visit. I have little confidence in food safety management within the kitchen. My inspection revealed poor levels of cleanliness to all food areas and equipment. A deep clean and disinfection is required without delay.”
The inspector also said:
“There was no food safety management system available for me to inspect at the time of my visit and staff were not implementing systems in practice. Monitoring records were inadequate and incomplete; some staff were not checking or recording temperature checks.
“I appreciate there has been recent staff changes in the kitchen and you have struggled to recruit suitable food handlers and kitchen assistants. However, I expect immediate actions to improve overall food safety to ensure vulnerable residents are not exposed to any food safety risks.”
The report called on the care home, part of the We Care Group, to act on the findings “without delay”.
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A return visit was held two days later, at the beginning of March, when the inspector confirmed the deep clean had been completed.
That report – also released by the council last week – said a food safety system needed to be implemented and all food handlers had to be trained.
Responding to the report on Friday, Bilton Hall Nursing Home manager Steve Edgar said:
“We had staffing issues at the time of the inspection and the agency staff were not following our home’s kitchen protocol, which led us to achieve a 1 in the inspection.
“The kitchen was also due to have the flooring changed which had been arranged but unfortunately did not happen prior to the inspection by [environmental health].
“The building is a listed building therefore has posed a few structural challenges with regards to refurbishment; however, we are making the appropriate changes necessary.
“We have since had another unannounced inspection from [environmental health] and, since making the changes, the inspector expects us to achieve a 4 when we are next scored.”
Bilton Hall Nursing Home is on Bilton Hall Drive, off Knaresborough Road. Photo: Geograph / habiloid
Mr Edgar said the revisit had found the “comprehensive” food safety management system was in place and available for inspection, with monitoring records “much improved”.
Vacancies in the catering department had been filled, he said, and additional training completed by members of the team.
The kitchen floor was expected to be replaced this month, he said, adding:
Harrogate Neighbours opens care home in Boroughbridge“We will need to request another official visit in which the published score will change for the public to see; as of this week we have applied to North Yorkshire Council for a rescoring [environmental health] visit.”
Not-for-profit care provider Harrogate Neighbours has opened a care home in Boroughbridge.
Heath Lodge Community Haven is a 31-bed home providing residential and dementia care.
The site was previously a North Yorkshire County Council-run care home called Springfield Garth.
Harrogate Neighbours acquired it as part of a swap agreement that saw the council take over the voluntary organisation’s former 28-bed Heath Lodge care home on Pannal Ash Road in Harrogate.
Harrogate Neighbours hopes its Boroughbridge home will eventually offer the same services as those provided at The Cuttings, its 55-flat development in Starbeck that includes domiciliary care as well as meals on wheels to older and vulnerable people living nearby.
It spent £500,000 refurbishing the York Road site with the help of Yorkshire interior design firm Design Tonic, which donated furniture and staff time to help create a warm and welcoming environment for residents, relatives and staff.
Design Tonic advised on colour palettes to create a calming and comfortable atmosphere and refurnished the ground floor bedrooms with fresh paint and new curtains and carpet. It also re-designed the entrance area using splashes of gold and built a feature reception desk.
Sue Cawthray, chief executive of Harrogate Neighbours said:
“We can’t thank the wonderful team at Design Tonic enough. As a not-for-profit organisation, we rely on the generosity of local businesses.
“The staff, residents and relatives have all commented on how fantastic the entrance area looks – we’re so grateful for all their hard work.”
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Design Tonic founder Amanda Cook, said:
“Working with Harrogate Neighbours and seeing first-hand the impact the transformation has had on residents and staff is why we do what we do.
“We work with a number of local charities that we align ourselves with and it’s great to share our expertise and give something back – particularly when we know what a huge difference it makes.”
Heath Lodge Community Haven received a ‘Good’ rating in all areas following a recent Care Quality Commission visit.
New plans submitted to create 12 flats in former Harrogate care home
A former care home in Harrogate that has been empty since 2016 could be converted to flats if new plans are approved.
The Pines, on Harlow Moor Drive, was closed after a Care Quality Commission inspection found it inadequate in all areas.
Now, plans have been submitted to Harrogate Borough Council to create 12 one-, two-, and three-bedroom apartments in the property at 56-57 Harlow Moor Drive.
The lower ground floor would contain five one-bedroom apartments, with a sixth on the upper ground floor, while the third floor would offer living accommodation as part of a penthouse with three bedrooms on the second floor.
The remaining five apartments on the upper ground, first and second floors would each have two bedrooms.
Documents submitted with the plans said:
“The Pines comprises of a pair of semi-detached houses which had been linked and converted into a privately-owned care home. The care house is no longer in operation – the property is redundant.
“The proposed works is the de-conversion of the care home into the original semi-detached dwellings (retaining and utilising the existing front doors) and then converting each original house (above lower ground floor level) into self-contained apartments, retaining as much as possible the existing building and limiting any structural works to new door openings, removal of isolated walls, walling up of isolated doors and windows with thermal and sound proofing upgrading works to the retained structure as required to meet current building regulations requirements.”
In the seven years since the care home was closed, three applications have been put forward to convert it to a house of multiple occupation (HMO) and to 12 flats.
All were turned down by the council before the applicant appealed unsuccessfully against each decision. An enforcement notice was also served by the council in 2017 to prevent the house being used as an HMO without permission and an appeal against that notice also failed.
The previous proposal to turn the building into 12 flats in 2020 was refused on the grounds it was not in line with the council’s policy of retaining buildings for community use, including care homes.
Justifying the decision at the time, the council said the owner had not made sufficient efforts to sell the building to someone who would retain it as a care home or other community facility.
It has since been marketed by FSS and Healthcare Property Consultants without a guide price, but with “offers invited”.
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The current plans have been put forward by Mr R Doyle of Flatcap Properties LLP, through agent Marcus Whitmore of nineteen47 Ltd. Supporting statements with the plans said:
“The application follows a number of refusals of planning permission and dismissals on appeal of previous proposals for changes of use of the property. Those refusals related to separate applications for change of use to a 24-person house in multiple occupation and 12 self-contained apartments.
“In these cases, the main issue for refusal related to the lack of marketing of the property for sale as a community use. In addition, the issue of the impact of a house in multiple occupation on the amenity of nearby residents through disturbance due to the intensity of the use was a reason for refusal.
“In relation to the 12-apartment scheme additional reasons for refusal were based on the unacceptable living conditions for future occupiers and likely disturbance to neighbours and a lack of appropriate contributions towards affordable housing or open space.
“This application is based on amended proposals for the conversion of the property to self-contained apartments and is supported by evidence of the marketing of the property for a community use for a period of 12 months in advance of its submission.
“This has been informed by pre-application discussions that were undertaken with Harrogate Borough Council and subsequent correspondence with the pre-application case officer to refine the terms of marketing.”
To view or comment on the plans, visit the planning pages of Harrogate Borough Council’s website and use reference 23/00620/FULMAJ.
Plans submitted to convert Ripon City football ground into 66-bed care homePlans have been submitted to build a two-storey, 66-bed care home on Ripon City AFC‘s ground.
The club, which has played at Mallorie Park for more than 100 years, revealed last month it planned to relocate.
Leeds-based care company LNT Care Developments has now submitted plans to Harrogate Borough Council to transform the ground into a home specialising in general and dementia care, including 25 parking spaces.

A visual of the proposed new home.
LNT has developed over 200 care homes in the UK since 2005. A planning statement, prepared on behalf of the company to support the application, says:
“The proposed care home would provide a character and form of development that should positively
enhance the character of the site and surrounding area, whilst also offering an important local
community service.The development would also have a positive impact within the area by improving employment
opportunities, not only during the construction phase but also in the longer term when the care home
becomes fully operational.”
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Neither LNT nor Ripon City AFC has disclosed how much the deal is worth.
The club said in a statement last month that funds from any sale would be used to develop a new facility, which would include floodlit 3G and grass pitches, seated stands as well as a multipurpose clubhouse.
The location of the new ground has yet to be revealed but the club has published a proposed layout of how it would look.

The proposed layout for the new Ripon City AFC facility
Care home appeals for 103 cards to mark Marjorie’s milestone birthday
A care home in Boroughbridge is appealing for help to make a resident’s birthday extra special this month.
Marjorie, who lives at Boroughbridge Manor on Roecliffe Lane, will turn 103 on November 23.
Its staff are asking for people from far and wide to send birthday cards for her, with an ambitious target in mind.
Posting on social media, the home said:
“We are trying to obtain at least 103 cards.
“We are calling upon our local community, families, visitors and people far and wide to help celebrate this amazing milestone.”
The care home, owned by Barchester, first put out the call for cards in August – having previously found cards would still be arriving long after a birthday if they appealed nearer the time.
Staff this week said they had received almost 70 cards to date and were hopeful of reaching their milestone by the time of Marjorie’s birthday.
Cards can be sent to: Activities Team, Boroughbridge Manor Care Home, Roecliffe Lane, Boroughbridge, YO51 9LW.
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Plans to build 72 flats and care home in Harrogate’s Dragon Road car park
The Dragon Road car park in Harrogate could be used to create affordable flats or extra care housing if a proposal is approved next week.
Harrogate Borough Council‘s cabinet is set to decide on Wednesday whether to take the next steps in planning for the site’s redevelopment.
The project could see 72 apartments created, including 40% affordable homes, and part of the site could be used to create an extra care facility.
However, officers presenting a report for the cabinet have said the use of the car park to support events at Harrogate Convention Centre will take precedence over any development. They said:
“Given the current HCC investment project, it may be more appropriate to keep the site available for that facility until the full details of the HCC project are finalised. However this needs to be balanced with the development opportunity…
“During the course of the masterplanning study and in response to the market-led challenges, housing officers have expressed an interest in the site.
“They are in the early stages of looking at plans to develop the rear part of the site for either extra care (for which there is an identified shortfall in the district) or affordable housing. This provides an opportunity to maximise grant funding to improve viability.
“Officers recommend further discussions are held with housing colleagues to explore this registered provider led opportunity and consider whether this can be achieved without compromising HIC parking requirements. Officers note that adequate parking for HCC associated vehicles takes primacy over site redevelopment.”
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The report suggests development of the site would be an opportunity to improve the Nidderdale Greenway entrance to the town centre:
“The masterplan illustrates how a high quality urban residential development could be accommodated within the site. The masterplan proposes three apartment blocks of three storeys that will enhance the character of the site to provide an attractive setting for living and an enhanced gateway to the Nidderdale Greenway.
“The entrance to the site is enclosed by an ‘L’ shaped block to follow the grain of Dragon Road and enclose the route into the site. This is followed by a more regular shaped block, which reinforces the building line and defines the second edge to a green courtyard through which the Nidderdale Greenway passes.
“A third block positioned along the line of the railway replicates the terraced form of adjacent street and creates a buffer to the railway with apartments facing eastward to overlook the greenway.”
It recommends council officers should draw up plans and find a contractor for the work, as well as reporting back on costs and potential sources of funding for the improvements. It also suggests speaking to providers of affordable housing and extra care facilities about the potential of developing the site.
The report recommends speaking to providers about the feasibility of maintaining HCC use of the site for service vehicles during events if it were developed, noting again that adequate parking “takes primacy” over any development.
The proposal suggests access through the site for deliveries to the neighbouring Asda supermarket and to the railway for maintenance would be maintained.
The site is allocated for mixed use in the local plan, but the latest report suggests it is unlikely to be suitable for business development. It said:
“Employment use on this site was discounted early on in the study due to viability constraints and lack of market demand for this location. The masterplan reflects the sustainable, edge of town centre location with a high density apartment scheme.
“[Seventy-two] units are shown including 40% affordable housing. Improvements to the Nidderdale Greenway within the site will provide a welcome entry into Harrogate, much improved from the current provision.
“Access for Asda service lorries is retained through the centre of the site as well as Network Rail access to the railway line. The masterplan assumes the current use of the site as a public and HCC car park is ended, as per the local plan allocation.”
The council’s seven-man cabinet will decide whether to proceed with officers’ recommendations when it meets next Wednesday at 5.30pm. The meeting at the civic centre is open to the public, as well as being live streamed on YouTube.
‘Rodent dropping’ Harrogate care home no longer registeredThe Harrogate care home where rodent droppings were found is no longer registered by the Care Quality Commission.
Government inspectors put Mary Fisher House in special measures this year after discovering rodent droppings in the kitchen and finding some medicine practices to be “unsafe”.
The CQC report detailing the findings, which also said bedrooms “smelt strongly of urine”, was published in April.
The health and social care regulator subsequently said it had “taken action to protect the safety and welfare of people living at the home” by moving them them to other homes.
But it added its legal processes did not allow it to go into further detail at the time because care provider Svivekcaregroup Limited could appeal its findings.
An updated version of the report, released this month after the appeal deadline passed, revealed the CQC had issued notice of a proposal to cancel the home’s registration.
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A CQC spokeswoman told the Stray Ferret enforcement action “did not proceed to the final stage”. When the Stray Ferret asked why not, the spokeswoman said:
“The service is now closed, and no longer active on the CQC’s register. No one is living on site, and as far as CQC is concerned the matter is concluded.”
In June, Svivekcaregroup indicated the home, which catered for up to 24 residents on Cold Bath Road, was likely to reopen.
The Stray Ferret has attempted to contact Svivekcaregroup to ask if it still planned to re-open Mary Fisher House or had other plans for the building but has not received a response.
Plan for 80-bed care home on Ripon paint factory siteA new care home could be built in the heart of Ripon if plans are given the go-ahead.
The 80-bed facility has been proposed for the site of the T&R Williamson business park on Stonebridgegate.
The outline plans for a three-storey building extend to more than 4,700m sq, replacing the current 1,294m sq paint factory.
In supporting documents submitted with the proposal, applicant Miller Property Group said:
“The application is pursued on a speculative basis, though interest has been expressed for the future occupation of the development by care home operators.”
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As well as the 80 bedrooms, the outline plans including lounge and dining space on each floor, as well as a cinema, a library and activity rooms.
The proposal includes retaining the existing 28 parking spaces and creating two disability spaces, as well as one ambulance bay.
However, even if the plans are approved, the exact details would need to be confirmed with a full planning application in future.
In supporting information, the applicant said:
“Overall, the application scheme will enable the delivery of a high-quality care home on the site. The development will improve the appearance of the site and will provide a use which is much more in-keeping with the residential character of the area.”
A spokesperson for T&R Williamson said:
“As previously reported, T&R Williamson Paints, established 1775, merged with sister company Thomas Howse Industrial Coatings, established 1903, over two years ago.
“Since then, there has been a planned and phased programme to fully integrate both businesses at the West Midlands headquarters of Thomas Howse.
“This has enabled us to maximise production facilities and ready ourselves for the next stage of our evolution.
“T&R Williamson retains its renowned branding, as well as the privilege of The Royal Warrant awarded in 2011 in recognition of its specialist paints, varnishes and lacquers supplied to The Royal Household.
“The merger represents an exciting new era for both companies, which pool more than 360 years of expertise in the paint and coatings industry.
“It has been a natural progression to build on the existing synergies of both companies and blend together the market-leading position, reputation, skill base and aspiration that they both share.
“The merger has also signalled a major programme of significant investment in the latest technology in production machinery. This is helping us to improve efficiency, striving us forward on our green aspirations reducing energy consumption and production waste, as well as building a broader product range.”
To view or comment on the application, visit the Harrogate Borough Council planning website and use reference 22/02831/OUTMAJ.
Business Breakfast: Harrogate estate agency expands after record yearBusiness Breakfast is sponsored by Harrogate law firm Truth Legal.
Demand for new homes has driven a sales rise of more than 50% in the last year for a Harrogate estate agency.
Linley and Simpson is now planning to expand its land and new homes department to cover the whole of Yorkshire and the Humber from its 23 offices.
The company achieved a record-breaking £75m of new home sales in just one year, representing two in three of its overall sales.
David Waddington, the agency’s director of land and new homes, said:
“Having grown into the largest land and new homes agent in the area, we now have a strong launch pad for taking our services to house builders in new territories.
“Developers can draw upon our team’s 130 collective years’ sales and marketing expertise in this sector, as well as take advantage of an aligned and connected branch network, which is set to expand further in 2022 and beyond.
“It will also enable us to consolidate our position as the number one go-to agent on the property portals for land and new home stock.”
The company attributes growth in the sector to high demand following the covid pandemic, especially for family homes in rural areas. Rising energy bills are also prompting people to seek more efficient homes.
Demand continues to be high, with 306 new homes sold in the last year, up from 211 in the previous 12 months. The average price of a new home has also risen from £354,714 to £425,834 in the same period.
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Senior carer rewarded for decade of service
A care home in Boroughbridge has recognised the long service of one of its senior carers.
Leoni Senior started as a carer at Boroughbridge Manor in 2012 before working her way up to a senior role.
Her 10 years’ service with the firm were marked with a gift of flowers and jewellery.
Avril Bowyer, deputy general manager of Boroughbridge Manor, said:
“We’re delighted to be celebrating 10 years of loyal service with Leoni. She has demonstrated her dedication and loyalty to this home and its residents year after year.
“I speak for all of us here at Boroughbridge Manor when I say that I’m looking forward to many more years of working with Leoni.”
Jane McFarlane, employee services director at Barchester, which runs the home, added:
Care provider gives notice on Harrogate council-owned buildings“I’m always pleased to hear stories about the long service of Barchester staff and am delighted Leoni has achieved this milestone.
“It is dedication like this that ensures our residents are provided with a happy place to live.”
A care provider has pledged that none of its residents will be forced to move when it ends leases at three council-owned buildings in Harrogate.
Anchor Hanover has decided to give notice on buildings on Kings Road, York Place and Brunswick Drive which are owned by Harrogate Borough Council and used as retirement homes.
Joanne Hanson, regional head of housing at the care company, said it made the decision as the buildings require “extensive works…. to suit the needs of older residents”.
She added no one will be required to move out, while the council has confirmed it will take on the properties as affordable housing.
Ms Hanson said:
“We have a long history of working closely with Harrogate Borough Council to provide good quality retirement housing, providing valued services to residents and the local community.
“We regularly review all of our locations looking at financial viability, the investment required and the needs of current and potential customers, both now and in the future.
“After carrying out a review of this nature here, we have identified that extensive works are required to modernise these properties to suit the needs of older residents.
“Our priority is the welfare of our residents and we will be working closely with the council to effect a smooth transition.”
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The leases have been in place since the 1980s and are worth £6,000 per year for all three buildings.
The retirement homes range from nine to six bedrooms which are rented out by people over the age of 55 who receive different levels of care.

