What our business community is saying about 2024

As 2023 winds down and we start to look to the year ahead, there are some things we can be fairly certain will come our way over the next 12 months.

North Yorkshire will go to the polls in May to elect its first ever Mayor, and there will probably be a General Election too. One has to be held by January 28, 2025, but sometime in 2024 May or November, perhaps seems far more likely.

The Bank of England expects inflation to continue to fall over the coming year, and so too will house prices, according to most forecasters.

Locally, though, individual people in business have their own forecasts – and hopes – for the year ahead. So we asked a cross-section of the district’s business community what their aspirations and expectations are for 2024. From electric gritters to selling beer in Taiwan, here’s what they had to say:

Katie and Paul Rawlinson owners, Baltzersen’s and Bakeri Baltzersen

Photo of Paul and Katie Rawlinson, owners of Baltzersen's and Bakeri Baltzersen in Harrogate.“Small business owners have to be optimists by nature, so we’ll enter 2024 full of determination to make it our best year yet.

“We’ll invest further in making sure Baltzersen’s can compete with a growing number of really great venues in Harrogate.

“We’re also planning to raise our game in the bakery, Bakeri Baltzersen, with refinements and improvements planned across our whole range of bread and pastry, including a good number of new products and the launch of our first vegan range.”

Photo: Matthew Lloyd.


Annie Wilkinson-Gill owner, The Crystal Buddha, Knaresborough

Photo of Annie Wilkinson-Gill, owner of The Crystal Buddha in Knaresborough.“I’m very excited for what 2024 will bring for The Crystal Buddha.

“I have so many things planned for next year, including organising the Knaresborough Wellness Festival on March 24, which is a celebration of lots of lovely local holistic businesses, where anyone can come along and sample what they have to offer!

“We have talks and workshops, stalls and an opportunity to experience a sound bath or aura photography alongside some self-care and retail therapy.”


Simon Eyles managing director, Bettys

Photo of Simon Eyles, managing director of Bettys in Harrogate.“As with the last few years, I am sure this next year will bring lots of uncertainty, challenge, and change. One thing that is for certain, Bettys will continue to focus on delighting every single customer.

“I’m expecting customers to be increasingly selective in where they spend their money, so we will ensure we provide a brilliant Bettys experience like no other.

“I’m also looking forward to some amazing new menu items and delicious new products from our craft bakery. Look out for those!”


Matthew Chapman manager, Harrogate BID

Photo of Matthew Chapman, manager of Harrogate BID.“Looking ahead to 2024, as we launch the new objectives within our term 2 business plan of pride in our town, a vibrant town and voice and vision is looking as positive. Dates for events are set, promotional plans for our town taking shape and proactive Harrogate BID teams on the street likely to be expanded.

“Strategically, we would like to see the Government follow up on a policy announced in May 2022 on local leaders being given more power within long-term commercial vacant units.

“We are also keen to continue our positive collaboration with the local authority and future North Yorkshire Mayor as we head towards devolution that should provide more local powers, decision making and funding.”


Zakaria Battal owner, Kurdish Kitchen, Harrogate

Photo of Zakaria Battal, owner of The Kurdish Kitchen in Harrogate.

“I think my business will carry on growing in 2024.

“It can be hard to get bookings, and when I do, there’s so much paperwork, but that’s actually good, as it makes me more experienced.

“It also makes it safer for people – I have a five-star food hygiene rating.

“My dream is to open a Kurdish Kitchen restaurant here in Harrogate, so hopefully I’ll get closer to doing that. I’m starting small and slowly getting bigger, one step at a time.”


Sharon Canavar – chief executive, Harrogate International Festivals

Photo of Sharon Canavar, chief executive of Harrogate International Festivals.“2024 will be the first year we have the Harrogate International Festivals team back up to full strength post-Covid, so I am looking forward to an amazing year of events and festivals.

“We have our usual programmes with one or two very special events including a free light festival across Harrogate town centre, as well as the return of the Spiegeltent – so lots to celebrate.

“We know times are hard for everyone, so I hope that the range of work we do will touch everyone in some way, bringing a little joy or fun into their lives and the community which we serve.”


Richard Bradbury managing director, T&R Theakston

Photo of Richard Bradbury, managing director of Masham brewer T&R Theakston, with a pint of Old Peculier.

“At Theakstons, we expect to see continued growth for our major brands like the iconic Old Peculier and some of the new beers which have been going down incredibly well as increasing numbers of pubs and supermarkets choose to stock our beers. Although prices continue to increase, the fact that the rate of increase is much lower than 12 months ago gives us confidence that we can continue to keep our beers affordable for drinkers, wherever they’re purchased. 

“As a business, our focus for 2024 will continue to place beer quality at the centre of everything we do. As a result, we are substantially growing our investment into the brewery to keep this at the heart of our business and honour our commitment to drinkers. 

“Turning further afield, having re-entered the US market in 2023, we’ve been buoyed by the growing worldwide demand for our beers and are looking forward to building new distributor relationships in countries including Poland, Sweden and Taiwan.


Lee Bellwood – co-owner, Major Tom’s Social

Photo of Lee Bellwood, co-owner of Major Tom's Social in Harrogate.

“Being an independent in the bar and restaurant trade is always challenging. With various terrible things happening around the world, I’m happy if we can keep our heads above water. We are in a fortunate situation compared to lots of others. 

“At Major Tom’s Social we are looking at extended opening hours and organising some more social educational events. 

“Hopefully, Harrogate will still attract visitors and tourists even with its dwindling high-street presence.”


Paula Lorimer director, Harrogate Convention Centre

Head-and-shoulders photo of Paula Lorimer, director of Harrogate Convention Centre.

“Future forward bookings for the year ahead look promising and we are expecting to exceed driving £40 million of economic impact in 2024/25 to support businesses.

“I would like to thank businesses across the borough, especially the hotels and restaurants who support our clients and make event organisers and delegates feel so welcome in our spa town. If Harrogate Convention Centre is successful in making the business case for further investment, then the sky’s the limit to what we can achieve!”


Charlene Lyons CEO, Black Sheep Brewery

Photo of Charlene Lyons, CEO of Black Sheep Brewery in Masham.

“It goes without saying that 2023 has been a turbulent year, with inflated prices and the cost-of-living crisis impacting us and so many businesses across the Harrogate district. However, Black Sheep Brewery is still moving forwards and we’re hopeful for a much stronger 2024 with some positive changes coming soon. We remain committed to securing local employment as well as continuing to innovate and produce high-quality beers, brewed right here in Yorkshire.

“There have been many positive things that have happened at the brewery in recent months that have helped the team finish strongly for the year. This includes the opportunity to collaborate with and raise funds for Rugby legend Rob Burrow MBE with the launch of ‘Burrow’s Blonde’, a delicious new beer now on tap in your local pub that is already proving to be one our most popular brews.

“In 2024, we also plan on further cementing partnerships with pubs and retailers both across Yorkshire and the wider country, as well as supporting our local communities by renewing sponsorships with grassroots sports clubs such as Harrogate Town AFC.”


Jonathan Lupton managing director, Econ Engineering, Ripon 

Photo of Jonathan Lupton, managing director of Ripon-based Econ Engineering.

“This year has seen Econ continue to develop and demonstrate the UKs first ever fully electric gritter, the E-QCB, which is currently being used at various sites across the country. A major stride in the push for a more sustainable solution to our nation’s working fleet of vehicles, we look forward to working with councils and contractors in 2024, helping them to cut their emissions footprint. 

“The E-QCB, which has a unique swap-body system allowing it to be used all-year round as a gritter, tipper and caged body vehicle, has already made quite an impact and is a major game-changer when it comes to the environmental impact of fleet operations up and down the UK. We hope 2024 will see us build on that initial success.” 


Peter Lacey joint managing director, Whole Systems Partnership; executive team member, Knaresborough & District Chamber

Photo of Peter Lacey, joint managing director of Whole Systems Partnership in Knaresborough, and executive team member of Knaresborough & District Chamber.

“During 2023, Knaresborough & District Chamber, along with other groups in the town, planted the seeds for what I hope will be a year in which we begin to realise the full potential of our fantastic town.

“Securing funds from North Yorkshire Council to explore exciting new ventures will enable us to find our voice for the benefit of businesses and the wider wellbeing of residents and visitors alike.

“The Whole Systems Partnership is in the business of helping the health and care systems across the country to deliver the best possible services for their local populations. For example, early in 2024 we’re looking forward to spreading our wings across the Pennines to help Lancashire County Council work more closely with the different NHS organisations in their area.

“The great thing about being in Knaresborough, however, if that the lessons we learn elsewhere can also be applied in our town, something we’ve supported through Covid and in our support to Knaresborough Connectors in their work to make the town an even better place to live, visit or work in.”


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First Harrogate Self Care Week to take place in January

The first ever Harrogate Self Care Week will kick off the new year, with a programme of free events to boost health and wellbeing.

Launched by Harrogate Business Improvement District, the week, which runs from January 22 to 27, will feature a range of self-care workshops, activities and classes, along with a themed market to help visitors work on their ‘body, soul and mind’, according to organisers.

Harrogate Turkish Baths will get the ball rolling on Monday, January 22 by hosting a free two-hour session in the frigidarium, steam room, heated chamber and plunge pool.

Throughout the rest of the week, the programme will include a mosaic-making event at Artizan, flower-arranging with Helen James, various yoga classes, a dynamic session with Ebru Evrim, gym training with F45 and gong bath therapy.

To close on Saturday 27, a pop-up health and wellbeing-themed market will be held in the Victoria Shopping Centre, with a range of traders and stalls on offer for visitors to explore.

Matthew Chapman, manager of Harrogate BID, said:

“Since William Slingsby discovered the first spring in 1571, Harrogate has been a flourishing spa town that has been supporting both self-care and wellbeing.

“We are proud to be working with BID members and partners on this new campaign to showcase our present day offer, which remains world renowned.”

Harrogate BID has partnered with self-styled “holistic wellbeing warrior” Kitti Johnson for the new event.

A certified yoga instructor, crystal bowl sound healer, reiki and shamanic practitioner, Kitti has taught workshops on energy healing, journaling, anxiety, the chakras and essential oils for a number of years.

She said:

“I’m delighted to have the opportunity to raise awareness of all the wonderful wellbeing services and ways that people can look after themselves as part of Harrogate’s first ever Self Care Week.

“We have a wide variety of classes and workshops for people to discover new ways to take care of their wellbeing and to kick-start a healthy, happy mind, body and soul for 2024.”

Further details on the programme are set to be released in the New Year.

Any businesses or independent providers in the BID area wishing to get involved, or anyone looking for further information, should email the BID team.


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Yorkshire Soap Company wins Harrogate Christmas shop window contest

The Yorkshire Soap Company has won this year’s Harrogate Christmas Shop Window Competition.

The shop on James Street’s woodland-themed window took the medium shop category prize and then claimed the overall title at an awards ceremony at the Crown Hotel last night.

Sophie Likes on Beulah Street won the small shop category and Bettys on Parliament Street claimed the large shop title.

Jane Fletcher, manager of the Yorkshire Soap Company, said it was “an absolute thrill” to win the contest for a first time, especially as it was up against retail giants like Bettys.

She added:

“When people bring children to see the window and you see they are pointing and laughing at it then it is something magical.”

The annual awards, again organised by the Rotary Club of Harrogate and sponsored by Harrogate Business Improvement District, attracted about 30 entrants.

Clare Granger, the High Sheriff of North Yorkshire, presented the awards along with Mervyn Darby, president of the Rotary Club of Harrogate and Dan Siddle, chair of Harrogate BID.

Graham Saunders, who organised the judging on behalf of The Rotary Club, said:

“The judges could see the incredible effort those who entered the competition put into their displays, and I’m sure the public also appreciate the work done by business owners to help Harrogate looks its very best for the festive season.


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Matthew Chapman, the manager of Harrogate BID, said:

“Since it featured on the Channel 5 documentary ‘Harrogate: A Yorkshire Christmas’ the shop window competition has continued to thrive, and it’s the businesses who take part that we have to thank for its ongoing success.

“The town centre shops, cafes and hotels have been beautifully presented this year, with the competition giving an incentive for business to go all-out.

Harrogate Christmas Shop Window Competition Results

Overall Winner: ​

The Yorkshire Soap Company, James Street

Large Shop Winner:  ​

Bettys Café Tea Rooms, Parliament Street

Highly Commended: ​Weetons Food Hall, West Park

​​​Medium Shop

Winner:​The Yorkshire Soap Company, James Street

Highly Commended: ​Helen James Flowers, Station Parade and ​Baroque Hair, Kings Road

Small Shop

Winner: ​Sophie Likes, Beulah Street

Highly Commended: ​Imagined Things Bookshop, Montpellier Parade and​​​​Bacchus Wine Bar, Station Parade

Representatives from Sophie Likes collect award for winning the small shop category.

Representatives from Bettys with Clare Granger, Mervyn Darby and (right) Dan Siddle.

Helen James Flowers was highly commended.

 

 

Business Breakfast: Harrogate BID appoints communications officer

Excellence deserves to be recognised and celebrated. The 2024 Stray Ferret Business Awards is the event to put your business, people or great initiative in the spotlight!

Make the most of your efforts by reading our top 10 tips for writing your submission for success.

Entries close on January 19, 2024.


Harrogate Business Improvement District has hired a public relations and communications officer.

Ed Horner, a former journalist at The Press in York, has joined the organisation and will be tasked with working alongside alongside the BID team, board directors and BID members to deliver its term two business plan.

He will also oversee the BID’s communications, as well as offering support on projects, campaigns and events.

Town centre businesses which fund the BID voted this year to continue to support it for another five years.

Matthew Chapman, manager at Harrogate BID, said:

“We were thrilled to have a strong collection of people apply for this role and Ed’s experience in local media, appetite to deliver positive outcomes and awareness of the local area really take us to the next level as an organisation as we approach term two and our new business plan.”

Pictured above: Matthew Chapman, BID manager, Chris Ashby, street ranger, Bethany Allen, business and marketing executive and Ed Horner, PR and communications officer 


Investment management firm recognised at London awards

Redmayne Bentley has been recognised at the Investors’ Chronicle Celebration of Investment Awards.

The investment management firm, which has an office on Victoria Avenue near Harrogate Library, received the accolade for Best Wealth Manager for Tax Services at the event in London.

The awards recognise the best financial service providers, and winners are voted for by Investors’ Chronicle readers.

Nigel Bottomley, head of office of Redmayne Bentley’s Harrogate office, said: 

“The expertise we have across the firm, coupled with the effort and commitment we put into building personal client relationships, is what we believe sets us apart.

“This award comes at what is a special time for the firm, coinciding with our celebration of 148 years in the industry after first being established by John Redmayne in 1875.”


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North Pole Post Office returns to Harrogate for Christmas

Children can once again send their letters to Father Christmas this year, thanks to the return of the North Pole Post Office in Harrogate.

The seasonal initiative, which is back for its fourth year, is produced by Harrogate International Festivals and funded by Harrogate BID.

Located at the Harrogate International Festivals office on Cheltenham Parade, the North Pole Post Office – Harrogate branch – has been a key festive feature in the town since 2020, with bright lights, snow flurries, Christmas music and the all-important postbox, which receives thousands of letters every year.

Visitors can download a special letter and message from Father Christmas via the Harrogate International Festivals website or by scanning the QR code located next to the post box.

Matthew Chapman, Harrogate BID manager, said:

“Harrogate BID are thrilled to be sponsoring the North Pole Post Office again in 2023.

“It is a superb attraction that adds to the Christmas offer in Harrogate. It brings so many families into the town during the festive season and has become an annual tradition for many.

“Harrogate is sure set for another great Christmas period with so many great things to do and see, thanks to a host of different organisations all working together.”

The North Pole Post Office is one of the key features in the town’s Christmas campaign this year, alongside the Christmas lights, the Christmas Fayre, the Candy Cane Express, the ice-skating rink, the Father Christmas Experience, and the open-top bus, which is a new addition this year.

Sharon Canavar, chief executive of Harrogate International Festivals, said:

“Originally conceived during lockdown, the North Pole Post Office continues to be one of our favourite community events. A free-for-all-the-family opportunity, and perfect for the festive pictures, the lights, snow and festive music all surrounding this very special post office bring lots of footfall to this side of town at all times of day.”


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GALLERY: Harrogate’s Christmas lights are switched on

The festive season got underway in Harrogate town centre today when the Christmas lights were switched on.

The lights are organised by Harrogate Business Improvement District, which is funded by a levy paid by town centre traders. The levy pays for initiatives that encourage more people to visit the town, such as the lights.

As with recent years, today’s switch-on was a low-key ‘soft’ event rather than a public occasion.

The BID said previously it decided to go down this route based on feedback from members, which suggested they would prefer the organisation to spend its budget in “more impactful ways”.

Below is a selection of images taken today.


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Harrogate BID says amended Station Gateway scheme ‘should proceed’

Harrogate Business Improvement District has said the town’s £11.2 million Station Gateway scheme should proceed amid plans to scrap major elements of the project.

Yesterday, Cllr Keane Duncan, executive councillor for highways at North Yorkshire Council, said reducing Station Parade to one lane and pedestrianising James Street would need be dropped from the scheme in order for it “to be successful”.

The move comes as council officials are currently drawing up alternative options for the project after the previous proposals were paused last month.

In a statement, Harrogate BID chair Dan Siddle and BID manager Matthew Chapman said the organisation would back the scheme under the new plans.

They said:

“Whilst we accept the Station Gateway Project has been a divided subject we believe, after consulting with sector representatives within the BID membership, that the project should now proceed.

“The local authority has listened to the concerns raised, adapted the project to a plan that works for the majority and given assurances that the finished product will further enhance the Harrogate welcome and experience.”


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Mr Siddle and Mr Chapman added that the organisation felt the £11.2 million worth of funding would be “amiss to reject”.

The statement added:

“This level of investment to town and city centres is a once in a generation opportunity that Harrogate BID feels would be amiss to reject. Looking at the data that demonstrates how and where town centres are heading the Station Gateway Project will be the foundation of many more centrally funded projects that keeps Harrogate as a key destination for residents and tourists alike.

“As an organisation we must stress we do not see this project as anti-car or pro-cycling, purely one which will give people more choice on how they wish to travel to and move around our town.

“Furthermore, this funding, which has to be used towards this gateway scheme has earmarked some fundamental and positive improvements to public realm that we fully support if, as promised, is finished to a first-class standard.”

Full proposals on how the gateway scheme will be amended are expected to be put before senior North Yorkshire councillors at a later date.

The council halted the scheme immediately after lawyers acting on behalf of local property firm Hornbeam Park Developments launched a judicial review.

As a result, the authority announced it would draw up alternative options which would focus on “a high quality pedestrian-focussed public realm scheme, with improved access into the bus station, and better traffic flow through co-ordinated signal timings”.

Search for Harrogate’s best Christmas shop window begins

Entries have opened for Harrogate’s annual Christmas shop window competition.

Harrogate Business Improvement District, which aims to boost town centre footfall, is organising the contest in partnership with the Rotary Club of Harrogate.

Last year Weetons food hall on West Park was named the overall winner.

Harrogate BID, which is funded by a levy paid by town centre business, said in a statement it “hopes to exceed the record number of entries from last year and make Harrogate the place to be this Christmas”.

Participating businesses have until November 28 to dress their windows. The judges will be looking for illumination, innovation and the spirit of Christmas.

The awards evening will be held on December 7.

Matthew Chapman, Harrogate BID manager said:

“Alongside the Christmas lights, which the BID fully fund, the Christmas fayre and other attractions in the town, we feel that the competition really adds to the Christmas offer and creates a great first impression to both visitors and residents coming into town over the festive period.”


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Last year’s winners

Helen James Flowers accepting her award for medium retailer

Helen James Flowers won the Christmas window shop for medium retailers last year.

Weetons took the overall title and West Park Hotel, Bettys and Mama Doreen’s Emporium were highly commended in the large shops category.

Helen James Flowers on Station Parade won the medium shops category and The Yorkshire Soap Company was highly recommended.

In the small shops category, Harrogate International Festivals finished first. Sophie Likes, Foxy Vintage and Interiors, Susie Watson Designs and Bijouled were highly recommended.

No Christmas lights switch-on event in Harrogate this year

Harrogate’s Christmas lights will be switched on in three weeks’ time — but once again there won’t be an official event marking the occasion.

The event, which traditionally drew a crowd to the town centre to mark the start of the festive season, was halted due to covid.

It has not returned since and Harrogate Business Improvement District confirmed in a social media post the situation has not changed. It said:

“Harrogate BID are excited to announce that the Christmas lights will be switched on from Thursday 16th November in the town centre to kick start the festivities.

“As previous years, there will be a ‘soft’ switch on and no official event.”

The Stray Ferret asked Matthew Chapman, chief executive of the BID, why the big switch-on wasn’t happening this year.

Mr Chapman said:

“Whilst we totally understand and respect how popular the Harrogate Christmas lights switch-on used to be, taking feedback from our members on the return on investment it offered, it was decided to utilise our festive budget in more impactful ways as well as funding events throughout the year such as the Harrogate Celebration of Fashion, Harrogate Music Weekender and recent Britain in Bloom gold award-winning Floral Summer of Celebration.

“As with all projects at Harrogate BID, we are constantly reviewing and will do so again in 2024.”


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Harrogate music event to be ‘three days of non-stop fun’, says organiser

This story is sponsored by Harrogate Business Improvement District.


Summer may be over, but Harrogate Business Improvement District’s newest event will bring the town that feeling of non-stop fun and dancing back this month.

The inaugural Harrogate Music Weekender will showcase an array of local performers and cater to everyone’s tastes. From Mariachi bands and live DJs to rock legends and acoustic live sets, the event promises to be nothing short of spectacular.

Local hospitality businesses told the BID that trade often slows down between the summer and Christmas period, so the organisation worked its well-known creative magic and is bringing Harrogate the ultimate musical weekend to boost footfall and get people spending at the venues.

The opening Ibiza-themed night will transport you to the white sandy beaches of the Balearic Coast. If you’ve been dreaming of a sundowner at Café Mambo, then you’re in luck! The event, which will be held at The Yorkshire Hotel, will be soundtracked by DJ Mark Green’s chilled house beats. So, grab your friends and your sunglasses because you’ll never experience Ibiza so cheap again…

The following night will welcome Singo Bingo at The Crown Hotel and promises to be a night of non-stop laughter. It’s bingo with a twist and swaps pencils for music. Expect throwback hits, chart-topping anthems, and lots of prizes to be won with a new favourite party game. Get your singing voices ready and have the time of your life at Harrogate BID’s second night to remember.

But the weekend doesn’t end there…

Discover the ABBA Tribute Night at Doubletree by Hilton Majestic Hotel & Spa; live DJs at Piccolino and Foundry Project; local indie performers at Husk, Manahatta and The Den; a performance from an inclusive band at Artizan Café – and so much more!

Bethany Allen, Business and Marketing Executive at Harrogate BID, said:

“A number of our BID members fed back to us that October can sometimes be a bit of a challenging gap between the summer and Christmas.

“With the confidence of a new 5-year term the BID team set about launching a new fun and exciting campaign that will showcase Harrogate in a different light.

“We are very excited to launch the first ever Harrogate Music Weekender and, with around 30 venues showing interest in being involved, it should be a weekend to remember!”

Visitors from near and far can expect to see a spotlight on Harrogate’s spectacular range of hospitality sites, a weekend of rolling music, and lots of special offers along the way too.

Bethany continued:

“People can expect three days of non-stop fun!”

Harrogate Music Weekender will also offer immersive performances and street entertainment – including a walking DJ booth.

Bobs Cormak, Manager at The Den, added:

“I can’t wait for the Harrogate Music Weekender!

“It’s awesome to see our town rallying behind musicians, especially the venues that are taking on the challenge of hosting live music for the first time.

“I’ll, of course, be busy down in The Den – I’m very jealous of everyone who gets to explore the town centre, catching the fantastic acts along the way! It’s going to be an incredible weekend.”

Harrogate Music Weekender will take place on Friday, October 13 to Sunday, October 15.

Tickets can be bought online now for the Ibiza and Singo Bingo events — both events are 18+.

Prices start at £5 and include one free drink. Those wishing to attend both events can get a special offer ticket for just £8. The rest of the events are free to attend.


To view the full schedule for Harrogate Music Weekender click here.

To find out more about Harrogate BID and its dedication to the town centre, visit harrogatebid.co.uk, or call 01423 582030 to speak to the team directly.