North Yorkshire County Council leaders have pledged they will not be “printing money” to boost its workforce’s wages despite facing its highest staff turnover on record and struggling to recruit staff .

A meeting of the council, which employs some 15,000 people, heard that many staff had left for higher salaries, resulting in a turnover rate of nearly 16 per cent.

The Tory-led authority’s executive heard the county’s significantly lower unemployment level than the region was exacerbating the recruitment issue, and despite launching innovative recruitment campaigns finding staff remained “a significant challenge”.

Liberal Democrat group leader Cllr Bryn Griffiths said that because local government pay had been “significantly suppressed” over austerity and recent pay rises had been outstripped by the private sector. it was not surprising the council had an issue with filling job vacancies.

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Cllr Gareth Dadd, the authority’s finance boss, replied the council had to find a way to respond to workforce competition,

He added while the council had set aside £375,000 in bonuses to boost social care recruitment, “it’s no good just printing money”.

Gareth Dadd

He said it was important the council highlighted the benefits of working in the public sector, adding: 

“Sooner or later local government generally has got to recognise that perhaps its policies and offer isn’t in many cases what it was 40 years ago, we are competing with the private sector.”

Condemning the RMT union’s railway strike as “absolutely disgraceful”, Cllr Dadd said the cost of living crisis was not just confined to transport workers.

He revealed a cost of living crisis action plan would be considered by the authority’s executive next month, coupled with a revised list of priorities, such as council tax reductions, benefits and revenues.

Cllr Dadd said: 

“From that I am confident we will see our priority will be helping those that are really struggling. It is only a small part, but nonetheless it flags up the commitment.”

People in crisis

The meeting heard the council’s Local Assistance Fund, designed to help people in crisis, would be used as part of the initiative, and while the fund had spent almost £200,000 more than its £675,000 budget last year, it would not be capped.

Stronger communities executive member Cllr David Chance said: 

“If there is a need we will consider it.”

He said the council was working in numerous ways to help with the crisis.

Alongside the council injecting funds into the Citizens Advice network, school holidays programmes and a domestic property improvement scheme to reduce fuel bills, and as petrol prices continue to soar trading standards officers were visiting numerous “more remote petrol stations to ensure the equipment they use it accurate”.

He said the authority’s Income Maximisation Service, which works to ensure residents receive the best benefits they can from government, has gained about £45 million in additional funds for the county’s residents.

Business Breakfast is sponsored by Harrogate law firm Truth Legal. 

Secrets of TikTok success to be shared at Harrogate networking event

A business owner who uses TikTok for recruitment will be the guest speaker at a networking event next month.

Sally Bendtson, who runs Limelight HR, became a social media sensation with her entertaining videos during the first covid lockdown.

She has used them to raise the profile of her business and, most recently, even as part of her own recruitment.

She will be sharing the secrets of her TikTok success with Business Ladies around Harrogate (BLaH) on Friday, July 1.

The group meets at William and Victoria Restaurant on Cold Bath Road, Harrogate, at 11.50am on the first Friday of each month. The speaker’s presentation is followed by informal networking over a two-course lunch, finishing at 2.30pm.

Tickets are £30 per person. For more information, visit the BLaH website.

Harrogate colleagues climb Snowdon at sunrise for Yorkshire Cancer Research

A group of Harrogate colleagues have climbed Snowdon at sunrise to help raise funds for Yorkshire Cancer Research.

The employees from Belzona hiked up the highest mountain in Wales as part of their year-long fundraising for the charity.

Lily Alexander-Pike from the company said:

“We first suggested the idea to the team after one of our colleagues had done it and said how amazing it was.

“We had so much interest and everyone really got behind it, either taking part or donating. We were amazed to raise over £3,000 for Yorkshire Cancer Research in sponsorship.”

The team, which consisted of 28 people from design and manufacturing firm Belzona and two employees from Yorkshire Cancer Research, began their climb at 1am to reach the 1,085-metre peak for sunrise.

Lily added:

“It was surreal walking up in complete darkness, but when the sun rose the views were just incredible. The journey back down was like a completely different walk when you could see everything around you.”

Yorkshire Cancer Research was nominated as one of this year’s charities by Sarah Furber, a member of the finance department, because she has family members who have been affected by cancer.

The team has also organised a chocolate raffle, a cutest pet competition and more to add to its fundraising.

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Businesses from across the Harrogate district have shown their support for Ukraine by donating dozens of pallets of supplies.

Neom Organics has given shower gel, soap and hand sanitiser, while Taylors of Harrogate has contributed supplies of tea and coffee.

Children’s shop Milk and Honey donated thousands of pounds’ worth of clothes, from wellies and hats to summer clothes. Other donations have included bottled water and fizzy drinks.

The supplies are being sent to Global Empowerment Mission, which is distributing them to refugee camps as well as communities in Ukraine.

Organiser Whitney Vauvelle said:

“It has been an incredible effort from the Harrogate and Yorkshire community. It really speaks highly of the bread and butter of what this community is about.

“People are going numb on this and we can’t let that happen. Supply chains are severely disrupted into Ukraine so we have to keep donating and sending trucks over.”

A final collection will be held at White Horse Machinery (WHM) on Hornbeam Park on Wednesday, May 18, from 9.30am to 1.30pm, when businesses and individuals can make contributions.

Donations of non-perishable foods are needed, along with clothing including shoes, new underwear, new and like-new trainers, and sportswear for children.

For more information, call Ms Vauvelle on 07860 922600.

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Home care company expands from Harrogate base

A home care company founded in Harrogate in 2018 is expanding to a satellite office in West Yorkshire.

West Park Care will cover Ilkley, Burley in Wharefedale, Guiseley, Menston, Yeadon and surrounding areas from its new office at Wharfe Bank Mills in Otley.

Founder Tom Page said:

“We’ve got through the pandemic which has been a slog to say the least. We’ve come out of that relatively unscathed and now we’re looking to expand.”

The company offers domiciliary care to private clients in their own homes, and now has 30 staff and 44 clients on its books.

Mr Page said its point of difference was not using zero-hours contracts and paying above minimum wage, which helped it to keep staff turnover low.

Two appointments at Roecliffe pub

A new chef and general manager have been appointed at the Crown Inn in Roecliffe, near Boroughbridge.

The 16th century coaching inn was bought by the Coastal and Country Inns Group in September 2020 and was subsequently refurbished.

The group has hired chef Paul Murphy, who previously helped to establish the Timble Inn near Otley into a five-star hotel. He also worked with fellow chef Frances Atkins at the Michelin-starred Yorke Arms near Pateley Bridge.

Paul Bennington will also join the team as general manager.

Mr Binnington, who first teamed up with Paul Murphy at the Station Inn in Birstwith, previously ran the Black Lion in Thirsk.

Chris Hannon, managing director of Coastal and Country Inns, said:

“These two appointments are crucially important for the future of the Crown. The two Pauls, who are both very experienced and very talented, are a true dream team. They work brilliantly together.”

Harrogate’s Duchy Hospital sends medical supplies to Ukraine

The Duchy Hospital in Harrogate has worked alongside a UK-based Ukrainian Doctor to deliver more than 110 tonnes of medical supplies to Ukraine.

Working with the Ukrainian doctors’ union and the British Red Cross, the Duchy Hospital has identified the supplies needed by war-hit hospitals.

The Duchy Hospital is one of 53 Circle Health Group hospitals that has stockpiled supplies such as ventilators, crutches, respiratory masks, scrubs, wound kits and operating tables for Ukrainian hospitals.

The latest delivery contained £185,500 of medical equipment loaded on 35 pallets.

Staff and doctors at Duchy Hospital have raised additional funds with a bake sale, food collection and a 12-hour continuous cycle, which have raised more than £2,000.

Two Harrogate charities have joined forces to host a care recruitment event in Harrogate town centre today.

Staff from Disability Action Yorkshire and The Avalon Group will be answering questions at the Everyman Cinema from 11am until 1:30pm, discussing the work they do and the roles currently available.

The recruitment drive comes as North Yorkshire suffers from a shortage of care workers, with over 1,000 estimated vacancies in the sector across the county on any given day.

Disability Action North Yorkshire operates a care home on Claro Road in Harrogate and has a training centre in Hornbeam Park, providing services for disabled people to live their lives fully.

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Jackie Snape, Disability Action Yorkshire’s chief executive said:

“As two Harrogate-based charities operating in similar fields, we’ve decided to partner for this social care recruitment event.

“For those considering a career in social care, this will be an ideal opportunity to find out about the importance of this sector, what we as individual charities do, and the jobs that are currently available.”

The Avalon Group works across the north of England to support anyone who needs additional care and support, including those with dementia, learning or physical disabilities, mental health difficulties and more.

Care home residents and staff in North Yorkshire have spoken out in support of a recruitment campaign urging people to “make a difference on your doorstep”.

Make Care Matter has been launched by North Yorkshire County Council with the aims of tackling a critical shortfall in workers and changing perceptions of the sector which is enduring a major challenge to attract and retain staff.

There are around 1,000 jobs available across the county and those who rely on and work in care have now come together to provide a boost for the campaign.

Nick Moxon, who has cerebral palsy and is a resident at Disability Action Yorkshire‘s Claro Road care home in Harrogate, is one of several people featuring in TV adverts from this week. He told a press conference today:

“Our carers at Claro Road are like family – they pick us up when we are feeling down and keep us smiling.

“The care sector needs a shot in the arm so hopefully by launching this campaign and playing our part this will be the start of a turning point in the way the care sector is perceived.”

Mr Moxon’s carer Jade Bullock added:

“I have created a caring bond with customers here at Disability Action Yorkshire and this is something people will not understand until they have experienced it for themselves.

“There is satisfaction in this job you won’t find anywhere else.”

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The county council says people of all ages and backgrounds can work in care and that the need for more people to join the sector has never been greater.

It is also calling on national government to review the status of the social care workforce.

The council’s corporate director for health and adult services, Richard Webb, said the care profession needed to be recognised on the same level as the NHS to help attract new recruits.

Mr Webb said:

“We are asking the wider community to see care through the eyes of people who use services and those who work in the sector.

“We want you to understand how vital it is and see a different picture.

“There are opportunities for everyone in every community. Please come join us and give it a try.”

To find out more about job opportunities go to www.makecarematter.co.uk

Bettys has reported its highest ever sales figures for a Christmas period with 2021 seeing a 37% year-on-year increase.

The family-owned company, with two cafes in Harrogate, described it as a “huge achievement” after facing financial and recruitment challenges during the covid pandemic.

Its five cafe tea rooms report a £1.6 million increase on previous years with similarly high numbers in its retail sales. All shops also exceeded retail targets.

The 102-year-old company received a 4.2% increase in online orders, with 40% of those from new customers.

In response managing director, Simon Eyles, said:

“The Bettys business has had to weather a few storms in its 102-year history.

“This year all the teams across the Bettys business have done a truly exceptional job in the face of the worst recruitment challenges we’ve known, and the continuing worries and concerns of the global covid-19 pandemic. I am immensely proud of what we have achieved and cannot thank them enough.”

The business is still facing a recruitment a crisis and has been forced to continue with the shorter opening hours, which were brought in last August.

In Harrogate, the current opening hours are Monday to Friday 9.30-4pm, Saturday 9-5pm and Sunday 9-4pm.

It also made the decision to close one of its York stores this year. The 50-year-old store on Stonegate, known as Little Bettys, was closed as it was no longer “commercially viable”.

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The staffing of council services in Harrogate has been raised as a key concern as budget proposals including a 1.99% tax increase move a step forward.

Members of Harrogate Borough Council’s overview and scrutiny commission yesterday quizzed senior officials over their spending plans for 2022/23, which will be the council’s final full year before it is replaced with a new unitary authority covering the whole of North Yorkshire.

Liberal Democrat councillor Chris Aldred, chair of the overview and scrutiny commission, said staffing would be a “big challenge” during the year as some workers worried about job security look to leave local government.

“It is really important that we hang onto the good staff we have.

“As we move closer to 1 April 2023 when our beloved Harrogate Borough Council will cease to exist, staff are going to be looking elsewhere for a guaranteed job.

“I know the new North Yorkshire Council isn’t going to get rid of people just like that, but everybody is looking for job security.”

Yesterday’s meeting heard complaints over areas including street cleaning and planning as committee members questioned how staff would keep services running until the council is abolished.

This follows the end of a recruitment freeze last August when the council restarted hiring after more than a year of trying to keep costs down during the pandemic.

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Covid has been named as a reason for the proposed 1.99% tax rise, as well as years of government cuts which have seen the council’s grant allocations reduced by £8.2m since 2010.

If approved next month, the tax rise will equate to an extra £5 for the average Band D property which will pay £255.92 a year to the council.

Harrogate Borough Council makes up just under 13% of council tax bills, while North Yorkshire County Council makes up 70% and police and fire services the remainder.

Parish councils also make up a small proportion of bills.

The county council has yet to reveal its budget proposals, while the new North Yorkshire Police, Fire and Crime Commissioner Zoe Metcalfe has outlined a budget based on a £10 increase for average households.

After rises were agreed last year, average bills in the Harrogate district rose above £2,000 for the first time.

Frontline services remain ‘a priority’

Despite the funding challenges and covid impacts, Conservative councillor Richard Cooper, leader of Harrogate Borough Council, said major projects and frontline services would remain a priority ahead of the authority being abolished. He said:

“This budget is not part of a lull, hiatus or winding down.

“The strategy is to ‘bake in’ projects and initiatives that we want to see carried forward for the good of residents.”

Councillor Cooper, who will stand down after 24 years of service in 2023, added:

“We have young and senior talent all around this council and we will want to see those people represented at a very high level on the new authority.

“The proposal for a 1.99% council tax increase is way below the rate of inflation and is possible because of work over many years to reduce our cost base and make the best use of our assets.

“This is a budget that is a record of success that we are able to take forward into what is the final full year of Harrogate Borough Council.”

A popular family pub on the outskirts of Harrogate is set to get a luxury makeover.

The Old Spring Well, at Killinghall, will be rebranded as the Curious Cow and will reopen as part of the Revere Pub Company, which is the premium arm of Marston’s.

Marston’s has yet to provide further details of the refurbishment, but a spokeswoman from the pub company confirmed the move.

She said:

“The Curious Cow will be reopening as part of Revere which is the premium arm of Marston’s Pubs.”

A recruitment drive for chefs and bar and waiting staff is currently taking place, with the job advert from Revere stating:

“Our premium food and drink offering is at the heart of each experience with Josper charcoal-cooked steaks, crisp wood fired pizzas and hearty Sunday roasts always being part of the delicious seasonally changing menu.”

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The Foundry Project, in Harrogate, is also part of the Revere group, however the spokeswoman said this obviously operated more like a city centre bar than a pub, despite falling under the same brand.

A licensing application has been submitted to change the operating hours of the pub, which is currently still open, including until 1am on a Friday and Saturday.

The Old Spring Well was built on the site of the Travellers Rest pub, which was demolished about 10 years ago.

North Yorkshire County Council is set to distribute up to £9.2m between care firms and their staff in a bid to ease the staffing crisis.

The local authority has had to ask staff in non-critical services such as highways to help keep vulnerable people safe due to a severe shortage of care workers.

So the council’s executive will tomorrow consider match funding a £3m NHS grant to give the county’s 16,000 care sector worker a “thank-you bonus” of about £320 to recognise their efforts this winter.

The payment will effectively bring forward the national living wage increase by four months.

A meeting of the authority’s leading members will also examine a proposal to offer care firms grants of up to £40,000 to support initiatives to increase or retaining their workforces.

1,000 jobs available

The proposed moves come at a time of continuing fierce competition for the care sector in the labour market. On any given day there are at least 1,000 care sector jobs available across the county.

In the autumn, the council launched its biggest ever recruitment drive in response to declining numbers applying for social care jobs, while care providers in the county have been offering extra financial incentives to staff to take on the roles, from £1,500 golden handshakes to carers being offered £2,000 for referring three friends.

An officers’ report to the executive states:

“During 2021 it has become clear that workforce issues, specifically difficulty in recruiting and retaining front line care workers are becoming a significant issue not only for social care but also having a knock-on effect for the NHS, both in terms of the continuing health care services which it funds and in relation to availability of care to enable safe and timely hospital discharge.”

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‘Won’t fix long-term problems’

Councillor Michael Harrison, a Conservative who represents Lower Nidderdale and Bishop Monkton who is also the authority’s adult services and health executive member, said there were a host of good career opportunities in the care sector but earning the minimum wage in the care sector required a relatively high commitment from workers compared to other minimum wage jobs.

He said:

“This is effectively a bonus, a small recognition of the effort that those workers are making, but it’s not going to fix the long-term structural issues in the sector.

“It does reflect a wider realisation from central government that more needs to be done to improve the pay for the sector and particularly the people at the bottom of the pay scale. It’s a welcome start to the year, but more needs to be done to reflect the value of what those people do in their pay packet.

“We hope central government will realise they need to divert money from their new National Insurance tax that they will be raising so that it doesn’t just focus on the NHS. People are recognising that social care is an integral part of that health system.”