At 27-years-old, Keane Duncan has been made responsible for one of the largest road networks in the country and an array of multi-million pound highways projects.
It’s been a baptism of fire for the young politician, who has gone from the debates of student politics to the senior councillor in charge of highways in a short space of time.
His new role includes the £10.9 million Station Gateway project, a £60 million scheme to realign the A59 at Kex Gill and the newly incorporated highways company, NYHighways, which will oversee thousands of miles of road.
For Cllr Duncan, the position is an opportunity but he’s also aware of that the role comes with intense scrutiny – particularly in Harrogate.
Youngest county councillor
A resident of the village of Norton and a councillor for seven years, Cllr Duncan began his political career while studying at the University of York.
He got involved with the local Thirsk and Malton Conservatives and asked to stand for council.
“I hadn’t really been politically active until that point.”
He was elected to North Yorkshire County Council and then later to his local district council in Ryedale.
For two years, he was leader of Ryedale District Council – one of the six districts which will be abolished next year to make way for North Yorkshire Council.
However, he stepped down in February 2021 over what he described as a “cruel and unnecessary” council tax hike.
He said:
“It’s a very challenging political landscape over in Ryedale.
“There was no overall control for any party and that represents difficulties in sometimes getting decisions through and doing what we need to do for local people.”
Ahead of the abolition of the county council and districts, Cllr Duncan was a key figure in the debate over what should replace them.
He backed an east/west model for North Yorkshire, while current council leader, Cllr Carl Les, was a proponent of the single unitary model.
Cllr Duncan said:
“I was very much in favour of what was called the east/west proposal.
“I believed passionately in that proposal at the time. I believe passionately in unitary local government, so I wanted to deliver that.”
New highways chief
Fast forward to May this year and Cllr Duncan has been appointed the the executive and will now have a key role in the county’s highways department going into the new council.
While he is now both the youngest member of the council and the executive, Cllr Duncan said he had no expectation of being given the brief.
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He said he had “no hopes or expectations” of being given a senior position until he was asked by Cllr Les.
He said:
“I was focused on getting myself here on these seats in the council chamber. The leader asked me to join his executive and I was very happy to accept.”
Cllr Duncan added:
“My portfolio area is probably the most public facing. It is the area where we get the most public comments and complaints.”
Multi-million pound Harrogate schemes
One of Cllr Duncan’s pledges since becoming the highways chief is to visit each area of the county.
Earlier this week he visited Ripon and planned to do the same with Harrogate in the near future.

The Harrogate Station Gateway scheme.
The role in the district will prove to be challenging for Cllr Duncan, who will oversee schemes such as the Otley Road cycle route, Beech Grove low traffic neighbourhood and the Kex Gill realignment.
Perhaps the most high profile locally will be the £10.9 million Station Gateway scheme, which is earmarked for a further round of consultation later this year.
When asked for his view on the scheme, which has proved controversial in Harrogate, Cllr Duncan said:
“I’m personally supportive of that scheme and we are wanting to progress it.
“We are going out to a third round of public consultation to ensure that everyone can have their say and their opinions.
“For me, my test on the ground is what do the local councillors think and feel? They are the representatives of their local community.”
Cllr Duncan said he felt that that “on the whole” the council was trying to get the balance right on the various schemes across the district.
However, he added that he was aware of concerns over some of the schemes such as the gateway project.
His new role will also be to field complaints and criticism from the public, but Cllr Duncan said he is determined to do his job well.
New covid advice after Harrogate district rate triples in June“It is a difficult portfolio to manage, but I’m determined to do that by hopefully ensuring that we’re listening to people on the ground.”
People are being urged to take measures to avoid covid after the rate of infection tripled in the Harrogate district this month.
The covid rate had been decreasing across North Yorkshire since the end of March. But the trend has reversed in recent weeks due to a more transmissible variant of Omicron.
At the end of May, the district’s rate of infection was 55 people per 100,000. It is now 172.
Dr Victoria Turner, public health consultant at North Yorkshire County Council, said:
“Cases of covid are once again rising across the UK, including in North Yorkshire.
“The latest increase is being driven by the BA.4 and BA.5 sub-variants of Omicron, which has also caused high rates in other countries across the world.
“There is evidence that BA.4 and BA.5 are more transmissible than previous variants, and there is limited protection from infection with previous variants against BA.4 and BA.5.”
Dr Turner said getting vaccinated, meeting outdoors or in well-ventilated areas indoors, wearing face coverings in enclosed spaces, and good hand and respiratory hygiene would reduce the risk of transmission.
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She also advised people with covid symptoms to try to stay at home for five days following the day of their positive result.
Free covid testing is no longer available for most people, but tests can be bought from pharmacies. Dr Turner said:
“It is still best to try to avoid covid infection wherever possible, or minimise the number of times you have it.
“Even if you do not develop severe symptoms from the initial infection you are still at risk of developing long covid, which can be debilitating.
“You are also at increased risk from cardiovascular problems such as heart attacks and strokes in the days and weeks following covid infection.”
Sue Peckitt, NHS North Yorkshire Clinical Commissioning Group chief nurse and director of nursing and quality, added:
Reassurances issued over ‘onerous’ social care revamp across Harrogate district“There are still a significant number of people in our hospitals who have covid and it’s a stark reminder that coronavirus hasn’t gone away. This virus is still causing some people to become very unwell.”
A council has denied claims its scheme to ensure high social care standards has been designed to “weed out” some care providers.
Hundreds of residential and home care providers and day services have been asked to reapply to be on North Yorkshire County Council’s approved care providers lists.
It is the first stage of a huge transformation of the social care market in North Yorkshire.
A meeting of the authority’s care scrutiny committee heard while some £160m of taxpayers’ money was spent annually buying social care services in the county, the current system allowed providers to set their own rates and give few details about their coverage.
Although many local authorities have been able to set rates for providing care as they dominate their area’s care market, about half of care services in North Yorkshire are paid for privately, so the county council has regularly been forced to watch some providers’ rates soar.
North Yorkshire County Council’s offices in Northallerton.
Councillors were told contracts with care providers would in future be based on a set of service specifications.

Jill Quinn, chief executive of Dementia Forward.
Committee member Jill Quinn, chief executive of Burton Leonard-based charity Dementia Forward, told the meeting completing the new process to be an approved provider was “onerous”.
She added the process appeared to aim to prevent certain providers from being placed on the lists.
She said:
“We understand why it needed revamping and the need for quality markers. Can we reassure people that are applying that it’s not meant to catch them out and that there will be sympathy and support, otherwise I feel we will lose some good people.
“I’m quite seasoned at this and I’m half-way through doing mine and it really is like quite a job.”
The meeting heard trying to maintain quality standards across 155 care home providers and 225 residential and nursing homes was a huge undertaking for the council.
Cllr Michael Harrison, who represents Killinghall, Hampsthwaite and Saltergate and is North Yorkshire County Council’s executive member for adult services and public health, said the process aimed to identify providers who are able to give the level of service that both the 90,000 residents receiving care and the council could afford.
He said:
“We are wanting to make sure the residents who are receiving social care receive a quality that they and we are happy with. We are absolutely not wanting to weed any providers out. ”
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Cllr Harrison said setting clear standards for care was vital, adding the council had moved people out of a residential care home earlier this month after becoming concerned for their safety.
He said:
“That’s a last resort, but it’s also a good example that we’re not prepared just to take any service just because it’s available.
“It’s got to be a service that is safe and appropriate for the individuals receiving it, which include some of the most vulnerable people in society.”
Cllr Harrison (pictured above) said the changes would ensure a transparent process for people to bid for contracts from the county council and confirm providers were getting the funding they need from the authority to be viable and sustainable, including paying their staff a decent wage.
He added:
“We need to make sure what we pay for the service is delivering what we need. Whilst we need to go through the process, we need to make sure that we don’t put providers off from coming on to our approved provider list because the process is too onerous.”
He said in response to the concerns, the council would offer support to any providers that found the process difficult.
County council rules out ‘printing money’ to attract staffNorth Yorkshire County Council leaders have pledged they will not be “printing money” to boost its workforce’s wages despite facing its highest staff turnover on record and struggling to recruit staff .
A meeting of the council, which employs some 15,000 people, heard that many staff had left for higher salaries, resulting in a turnover rate of nearly 16 per cent.
The Tory-led authority’s executive heard the county’s significantly lower unemployment level than the region was exacerbating the recruitment issue, and despite launching innovative recruitment campaigns finding staff remained “a significant challenge”.
Liberal Democrat group leader Cllr Bryn Griffiths said that because local government pay had been “significantly suppressed” over austerity and recent pay rises had been outstripped by the private sector. it was not surprising the council had an issue with filling job vacancies.
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Cllr Gareth Dadd, the authority’s finance boss, replied the council had to find a way to respond to workforce competition,
He added while the council had set aside £375,000 in bonuses to boost social care recruitment, “it’s no good just printing money”.

Gareth Dadd
He said it was important the council highlighted the benefits of working in the public sector, adding:
“Sooner or later local government generally has got to recognise that perhaps its policies and offer isn’t in many cases what it was 40 years ago, we are competing with the private sector.”
Condemning the RMT union’s railway strike as “absolutely disgraceful”, Cllr Dadd said the cost of living crisis was not just confined to transport workers.
He revealed a cost of living crisis action plan would be considered by the authority’s executive next month, coupled with a revised list of priorities, such as council tax reductions, benefits and revenues.
Cllr Dadd said:
“From that I am confident we will see our priority will be helping those that are really struggling. It is only a small part, but nonetheless it flags up the commitment.”
People in crisis
The meeting heard the council’s Local Assistance Fund, designed to help people in crisis, would be used as part of the initiative, and while the fund had spent almost £200,000 more than its £675,000 budget last year, it would not be capped.
Stronger communities executive member Cllr David Chance said:
“If there is a need we will consider it.”
He said the council was working in numerous ways to help with the crisis.
Alongside the council injecting funds into the Citizens Advice network, school holidays programmes and a domestic property improvement scheme to reduce fuel bills, and as petrol prices continue to soar trading standards officers were visiting numerous “more remote petrol stations to ensure the equipment they use it accurate”.
He said the authority’s Income Maximisation Service, which works to ensure residents receive the best benefits they can from government, has gained about £45 million in additional funds for the county’s residents.
Council’s Brierley Group reports £327,000 lossNorth Yorkshire County Council has reported a £327,000 loss for its Brierley Group of companies for the last financial year.
The council set up the group in 2017 to bring together council-owned companies and save money.
But the group, which includes housebuilding firm Brierley Homes, NY Highways and Yorwaste, reported the loss for the 2021/22 financial year against a budgeted profit of £324,000.
The group lost £639,000 in the previous financial year and the latest figures have raised questions about the council’s ability to run businesses.
According to a council report, authority officials put the loss down to the “impact of covid and the current and emerging market conditions”.
It remained confident that the Brierley Group would turn around the financial situation and post a profit in 2022/23.
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The council said the overall loss was “driven principally” by two of the companies, Brierley Homes and NYHIghways, posting losses for the year.
However, it added that Brierley Homes’ loss was in line with budget as three of its sites “were in a construction phase during the year” and expected sales were to be realised next year.
The sites include Woodfield Square in Bilton, Millwright Park in Pateley Bridge and Yew Tree Farm in Marton-Cum-Grafton.
NYHighways’ loss was attributed to it being its first year of operation and “higher mobilisation and integration costs”, the report said.
The council report said:
“The expectation is a return to a positive profit after tax position through FY22/23.”
“Brierley Homes will see the sales completion of a number of sites; Woodfield Square, Millwright Park and Yew Tree Farm and NY Highways are now in a stronger position to refine and streamline the business, with other companies in the portfolio like First North Law, Align, NYnet and Veritau building on the successes of FY21/22 with high levels of customer retention and satisfaction as well as additional capacity and expertise into their teams.”
‘Sad state of affairs’

Stuart Parsons
Cllr Stuart Parsons, leader of the Independent group on North Yorkshire County Council, described the loss as a “sad state of affairs”.
He added it would mean less money for vital services.
Cllr Parsons said:
“It’s a sad state of affairs. The company was created by North Yorkshire County Council to generate profits which would be used to support services like adult social care.
“Expecting North Yorkshire County Council to guarantee this loss means that even less money is available for front-line services.
“North Yorkshire County Council obviously does not have the capacity, nor the ability, to run commercial companies.”
Cllr Gareth Dadd, the council’s executive member for finance, assets and resources, said:
Decision looms on future of Beech Grove low traffic neighbourhood“The Brierley Group includes several companies providing services for us and financially most performed well last year, with some outstripping expectations.
“While we are disappointed the group recorded an overall loss, we recognise the unique set of circumstances which contributed to the position and are also reflected across the whole of the economy last year. However it should also not be forgotten that the profit or loss a Brierley group company makes is only part of the picture.
“All companies generate a value for North Yorkshire County Council as shareholder and last year the value of this was £5.6m through interest payments to the council alongside contributions towards council service costs.”
“We are confident in the outlook for the future as the group emerges from the challenges of covid and that it will return to a financial surplus in the current year.”
A final decision on whether to make the Beech Grove low traffic neighbourhood in Harrogate permanent is looming, according to the new county council highways chief.
Cllr Keane Duncan, who succeeded Don Mackenzie as the executive member for access at North Yorkshire County Council, said a decision was “upcoming” on the closure.
The measure was controversially introduced in February 2021 as a temporary one-year to closure in an effort to encourage walking and cycling.
County council officials later extended the trial until August this year.
Cllr Duncan told the Stray Ferret a decision will be taken in the coming months as to whether it stays or not.
He said:
“There’s an upcoming decision on Beech Grove as to whether it is made permanent or whether it comes out. We can’t really extend it any further on a temporary basis.
“It is either that it is there or it isn’t.”

Cllr Keane Duncan, executive councillor for highways on North Yorkshire County Council.
He added that further consultation would be carried out if the decision to make the closure permanent and seek a traffic regulation order was taken.
Cllr Duncan said:
“For me, with the benefit of the time that it has been in place, it’s about seeing what people think about it now to see if their views have changed.”
Station Gateway
In a wide-ranging interview, the Stray Ferret asked Cllr Duncan about his views on the many multi-million pound highways schemes in the district.
On the £10.9 million Station Gateway project, Cllr Duncan said he was fully supportive of the the scheme.
He added, however, that he was willing to listen to cyclists, businesses and people ahead of the the third round of consultation this year.
Cllr Duncan said:
“I’m personally supportive of that scheme and we are wanting to progress it.
“We are going out to a third round of public consultation to ensure that everyone can have their say and their opinions.
“For me, my test on the ground is what do the local councillors think and feel? They are the representatives of their local community.”
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Meanwhile, Cllr Duncan said he was keen to press ahead with the second phase of the Otley Road cycle route.
County council officials were due to go out to tender on a construction contract this month with a view to starting work in the autumn.
Cllr Duncan said:
“We are pushing ahead with delivery of the Otley Road scheme.
“It is important to recognise that there is £4.6 million of funding for that scheme. It does connect in with all the other schemes ongoing within Harrogate.
“It is important to not look at every individual location in isolation. We have got to look at how this adds up to the bigger picture.”
‘Getting the balance right’
Cllr Duncan said he felt that that “on the whole” the council was trying to get the balance right on the various schemes across the district.
However, he added that he was aware of concerns over some of the schemes such as the gateway project.
He added:
“It’s about getting that balance right and recognising that at the moment most journeys are via car in and around Harrogate.
“It’s people trying to get to work, people trying to see friends and family and people visiting the town because Harrogate is a major tourist destination.
“We’re trying to encourage where we can for people to use other modes of transport. That’s not always possible, so we have to make sure we get that balanced approach.”
Look out for an in depth profile with Cllr Keane Duncan on the Stray Ferret later this week.
North Yorkshire Council faces £50m black hole, says finance bossNorth Yorkshire County Council’s finance boss has said the new unitary local authority is facing a possible black hole of close to £50 million a year.
Cllr Gareth Dadd, executive member for finance at the county council, said the situation was largely due to deficits it will inherit from district councils and high inflation.
Cllr Dadd said it was far too early for the authority, which will come into existence on April 1 next year, to be considering service cutbacks.
Due to the range of uncertainties facing the authority including the ongoing impact of covid, he likened setting the council’s budgets to “trying to juggle two bowls of jelly”.
He was speaking at a meeting of the Conservative-led authority’s executive where a move to top up a fund to cover the costs of local government reorganisation to £38 million was approved.
Although he did not estimate the total structural deficits that the seven second tier authorities, including Harrogate Borough Council, would have accumulated by the time the new council is launched in April, he said it was believed it would be “substantial”.
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However, it has been estimated the combined ongoing deficits of the district and borough councils could be in the region of £10 million.
In addition, ahead of the recent increasing inflation rate the county authority had been prepared to cover a deficit of up to £20 million.
With inflationary pressures, which include the council’s gas and electricity bill rising by some £3m, it is believed the total deficit could nearly reach £50 million.
Cllr Dadd told today’s meeting:
“That is a frightening figure, but nonetheless, I think we are right to raise that at this stage.”
‘Higher uncertainty and risk’
An officer’s report to the meeting said:
“As further savings are required the schemes to achieve these will become more challenging and inevitably contain a higher level of uncertainty and risk. Therefore, it is imperative that delivery of each saving is closely monitored.
“As well as direct costs, higher inflation will feed into increased charges from suppliers and put pressure on wage levels for our own workforce and the wider supply chain.
“Effective budgetary control will remain critically important in the coming year but this alone is unlikely to be able to stave off unanticipated price increases in delivering the range of council services.
“This is, of course, at the same time as undertaking key work in transitioning to the new unitary council.”
Cllr Dadd said while the authority had been successful in cutting costs during austerity, it would never be complacent about sound financial management.
The meeting heard the county council’s business case for local government reorganisation had provided for a £252 million saving over a five-year period after £38 million in costs were taken off.
Cllr Dadd said he would be astounded if all of the £38 million was needed for the reorganisation.
Under-fire infrastructure plans for west Harrogate will cost taxpayers £25,000Two key planning documents which have been hit by delays and dismay ahead of a huge urban expansion in west Harrogate will cost taxpayers £25,000, it has been revealed.
The West Harrogate Parameters Plan and a delivery strategy set out how the area’s infrastructure and services will cope with 4,000 new homes.
They have been produced by Harrogate Borough Council, which has worked with North Yorkshire County Council, housing developers and consultancy firm Hyas.
After being forced to defend the plan and announcing delays for the delivery strategy, the borough council has now confirmed Hyas will be paid £25,000.
The council also said the delivery strategy will be signed off in autumn – more than two-and-a half years after a government inspector ordered the creation of the plans.
David Siddans, secretary of Harlow and Pannal Ash Residents Association, said he has been frustrated by the “snail-like progress” of the plans and that he has “little confidence” they will address concerns over areas including traffic congestion which is already a major problem.
He said:
“We are concerned that reorganisation of local government, lack of money and pressure from developers will force developments through with inadequate infrastructure, leaving the community to pick up the pieces.
“At the very least the combination of the parameters plan and infrastructure delivery schedule should address the massive growth on the western edge and go some way to mitigating against existing problems.
“In other words things should be no worse.
“We remain unconvinced that this will be the case.”
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Howard West, chairman of Pannal and Burn Bridge Parish Council, said:
“It remains to be seen whether the £25.000 spent will prove cost-effective.
“As all matters have been handled without serious interim consultation with stakeholders, we won’t even know if Hyas’s recommendations have been followed.”
Once complete, both the delivery strategy and parameters plan will be used together to shape decisions on how west Harrogate will cope with 2,500 new homes – although as many as 4,000 properties are set to be built in the wider area by 2035.
There are proposals for two new primary schools and four playing pitches, as well as two new local centres for shops and health services.
Land has also been designated for other businesses, as well as new cycle lanes, footpaths and bus routes.
As part of the delivery strategy, a review of existing infrastructure is being carried out ahead of the document being published in draft form during a public consultation.
A Harrogate Borough Council spokesperson described Hyas as a “specialist town planning, master planning and place-making consultancy” firm which was commissioned “based on their experience of other complex development schemes”.
The council spokesperson said.
Band of the Grenadier Guards performs in Harrogate“The cost of this specialist consultancy is £25,000,
“The West Harrogate Infrastructure Delivery Strategy document is part of their commission and is a joint piece of work – in collaboration with the borough council, county council and promoters – to provide the long term co-ordination of infrastructure across the west Harrogate sites.
“The document will be signed-off in the autumn as it requires the input from a piece of work regarding transport mitigation which won’t be concluded until then.”
The world-famous Band of the Grenadier Guards has performed with young musicians in Harrogate.
The band joined schoolchildren from across North Yorkshire for a concert on Friday to mark the Queen’s platinum jubilee.
People cheered and waved flags as the military band – famous for its scarlet tunics and bearskin hats — made a grand entrance at Harrogate Convention Centre, playing the traditional British Grenadiers marching song.
The concert, which was organised by North Yorkshire County Council’s school music service, featured about 350 pupils.

Pupils playing at the concert.
Trumpet player George Hirst, one of the Grenadier Guards taking part, is a former North Yorkshire student who was a member of some of the music service’s ensembles.
The Band of the Grenadier Guards’ history dates back more than 300 years and played a key role in this month’s jubilee parade in London.
They are taking part in celebratory concerts across the country this year and North Yorkshire’s school music service’s request for the band to join the concert was accepted.
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Ian Bangay, head of North Yorkshire county music service, said the event was a “huge success”, adding;
“The children really entered into the spirit of the event, waving their flags and cheering as the band marched in.
“They sang well and the musicians from the music centres performed superbly.”
“The guards were fantastic, interacting with our children throughout the day. They were happy to talk about their roles and even let the children try on their bearskins and have pictures taken with them. It was a great end to an enormous amount of work put in by music service staff and the teachers at the schools taking part.
“We are hoping to continue our relationship with the guards and are looking in to taking the county youth big band down to London to rehearse with them and watch changing of the guard.”
The evening featured popular music from each decade of the Queen’s reign.
The Band of the Grenadier Guards performed Crown Imperial, music from West Side Story, Symphony by Clean Bandit and rounded off the evening with Pomp and Circumstance by Edward Elgar and the National Anthem.
Concerns raised over ‘success’ of rural bus pilot scheme in Ripon and Masham
A pilot scheme designed to provide public transport in rural areas with little or no services looks set to be extended for a year amid concerns restrictions deterring key potential customers will make it unsustainable.
Leading North Yorkshire County Council members will be asked to approve spending nearly £230,000 of taxpayers’ money on trialling its Yorbus demand-responsive bus service for a further year at a meeting on Friday, despite officers behind the initiative estimating it only stands to generate £12,833 in fares.
The authority has repeatedly stated its ambition to roll out its flagship rural transport scheme across the county if the pilot in the Masham, Ripon and Bedale area is a success.
‘Stronger than forecast’
An officers’ report to Friday’s meeting has underlined the pilot was being viewed as successful, partly because “patronage of the YorBus service has been stronger than forecast”.
However, following Freedom of Information Act requests to the council from the Transport Action Network and residents, it has been claimed the council deliberately set extremely low passenger targets to ensure Yorbus would be regarded as a success.
They say target passenger journeys were set at a total of 758 for the trial’s first three months and at 885 for the first six months, equating to just 0.9 and 0.5 passenger journeys per operating hour, assuming just one of the service’s two minibuses was operating for 11 hours a day.
On the same assumption, it transpired passenger journeys per operating hour were 2.9 trips per bus hour in the first three months and 3.4 per hour in the 14-seater vehicles over the first six months.
Padam, technology firm Siemens’ demand responsive transport software arm, estimates that to be fully commercial such services need an average of seven to eight people per vehicle throughout the day.
The Yorbus service covers Ripon, Masham and Bedale
Campaigners say the low patronage was likely to have been artificially increased by Yorbus having a flat fare of £1.20, which would inevitably have to rise if rolled out across the county.
They added features of Yorbus, including the inability to book any trip the day before, will make it very difficult to attract sufficient passengers or be cost-effective, and that in the long-run it will be dropped.
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The officers’ report states preventing customers from booking rides in advance offers the service maximum flexibility and also maximises the ability to meet passenger demand.
However, Padam states “encouraging advance booking really helps with both increasing passenger numbers and operational planning” as people can plan their days in advance and depend on the service.
Padam states:
“We see around 75% of passengers booking in advance, which validates our expectation that people use this as reliable public transport rather than a taxi equivalent.”
Mark Parry, chair of Action for Yorkshire Transport, said his group questioned whether the service was value for money. He added:
“Given the nature of the service, I just wonder what North Yorkshire is trying to do by not having advance booking. If you are going to have demand-responsive transport I would certainly say you need some scope with advance bookings.”
Campaigners say while Yorbus’s low patronage figures could be considerably boosted by allowing advance bookings, particularly for people wanting to travel to work, passenger numbers could be significantly increased by offering a door-to-door service for elderly and disabled customers.
‘Virtual bus stops’
After initially only picking up passengers at recognised bus stops, some potential passengers complained that their village had no bus stop, so the council introduced “virtual bus stops”, which campaigners say have not been advertised and are few and far between.
Nevertheless, the council has revealed no intention to offer limited mobility passengers a door-to-door service as part of the pilot extension, but said it would consider introducing limited pre-booking, extending operating hours, and seeking funding to offer Yorbus in other parts of the county.
It added it would also look at developing its telephone contact option for customers, consider how to roll out return booking, and undertake a fares review, including incentivising such options as group bookings.
A council spokesman said the pilot would “enable options for a wider roll-out to be explored in more detail”.