Harrogate business organisations launch Station Gateway survey

Three Harrogate business organisations have set up a survey on the upcoming £10.9 million Station Gateway project in an effort to gather more views on the scheme.

Harrogate BID, Harrogate District Chamber of Commerce and Independent Harrogate sent the survey out to around 800 of their members.

The aim is to gather opinions ahead of the second consultation of the gateway project, which is currently at design stage, in order to inform a response.

The scheme, which is being led by North Yorkshire County Council, Harrogate Borough Council and West Yorkshire Combined Authority, is designed to cut congestion in the town.

It could also see part of James Street pedestrianised in an effort to encourage more walking and cycling.

But, David Simister, chief executive of the chamber of commerce, told the Stray Ferret that more people needed to be consulted on the project.

He said:

“We are coming into the second round of consultation and we are trying to gauge the reaction of businesses.

“That is why we are doing it.”

Mr Simister pointed out that 1,100 people took part in the first round of consultation, but added that more needed to “feel a part” of the process.

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He said that the chamber was also looking at holding an in-person Q&A session between businesses and the county council at a later date.

Following the outcome of the next round of consultation, further detailed design plans are expected in September ahead of a final business case being complete.

A final proposal for the project is anticipated to go before the county council’s executive in December.

As the Stray Ferret previously reported, the county council has anticipated that work could start on the £10.9 million project in February next year.

It follows the recent publication of a 160-page document analysing responses to the first round of consultation to the scheme, which is a joint initiative between Harrogate Borough Council, North Yorkshire County Council and the West Yorkshire Combined Authority.

Of 935 people who replied to a consultation question about traffic on Station Parade in an online survey, 49 per cent preferred the one-lane option, 27 per cent preferred the two-lane option and 24 per cent preferred neither.

Of the 934 who replied to a question about pedestrianising the northern section of James Street, between Princes Street and Station Parade, 54 per cent said they were either positive or very positive about it while 38 per cent were negative or very negative towards it.

Harrogate landmarks built in Lego for summer family trail

Harrogate landmarks including Bettys, the Turkish Baths and the Great Yorkshire Showground’s main ring have been built in Lego bricks for a new town centre trail this summer.

The trail, created by Harrogate Business Improvement District, will run from Saturday July 31 until Sunday, August 22.

It includes ten mini-models at the following locations:

The models are being made by Fairy Bricks, a charity that donates Lego sets to children’s hospices and hospitals, and will be completed next week in time for the launch.

Other models include Harrogate Town’s mascot Harry Gator and Hogwart’s School from the Harry Potter books.

At 10am on July 31 and August 1, people can watch a white rose being built of Lego at the Victoria Shopping Centre.

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There is also a competition with 500 Lego prizes to be won. To enter, participants need to download the LoyalFree app and ‘check in’ at each venue using the QR code displayed.

The prizes will be collected from Toyland in the Victoria Shopping Centre.

Harrogate BID Manager Chapman Matthew Chapman said:

“With the school summer holidays already here we wanted to create a trail that would really appeal to families.

“With restrictions now lifted, this is one that can be enjoyed by people of all ages, and will be a fun way to spend a few hours visiting different parts of the town.

“As a child I loved Lego, and so do my two sons. And as you will see from these creations Lego can be anything but child’s play. I’m really excited to say that we have commissioned a number of models that will be unique to our trail.

“One of our key remits is to drive footfall into the town centre, and we hope our Lego trail will help us to achieve this.”

Harrogate town centre mural starts to take shape

Work has begun on a new mural in the centre of Harrogate. The huge artwork on the alley between James Street and Market Place has been funded by Harrogate Business Improvement District (BID).

The length of the alley will replicate the gateway to the Dales. In preparation for being painted, the wall has been completely repointed. It’s expected the mural will be completed by early August. So far it’s still in the early stages, with just the base coat on the wall – but soon lots more will be added to it.

The painting is the work of Harrogate artist Sam Porter from Mural Minded. Last month, Sam created a ‘joyous’ wall mural on the side of a house in Cheapside, Knaresborough – featuring swallows and butterflies.

BID Manager Matthew Chapman said:

“The artwork is going to improve an area of Harrogate that’s been needing a bit of attention. We’ve been working with a local artist to improve the area through a vision of the gateway to the Dales.”

It’s not the only giant artwork set to give a Harrogate street a makeover. Last month Harrogate residents and businesses were asked to submit ideas to help give Cambridge Place a colourful makeover. 

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People urged to respect businesses’ wishes as face mask order dropped

A Harrogate business organisation has urged people to respect the choices of traders as the legal requirement to wear a face mask is dropped.

Businesses across the district have been left to advise customers on whether or not to wear a face covering.

It comes as today has been dubbed “Freedom Day” because the remaining restrictions, including one metre plus rule and reopening of all venues without restrictions on numbers, are lifted.

However, while the legal requirement to wear a face mask has been removed, businesses are still encouraging people to wear one.

Matthew Chapman, manager of Harrogate BID, said some firms were keen to minimise risk of staff having to self-isolate.

He said:

“This is very much a matter of choice for both businesses and customers. Whilst some will immediately discard social distancing and enforced mask wearing, others will take a more cautious approach.

“I know of a number of retail and hospitality businesses will retain the existing measures, as they are concerned about staff having to self-isolate and are keen to minimise this risk.

“We also politely ask that customers respect the wishes of individual businesses, and not to take any frustrations they may have out on staff members.”

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North Bar, on Cheltenham Parade, is among the businesses encouraging customers to wear a face mask. It posted on its Facebook page that staff would be wearing face coverings and asked guests to do the same.

Elsewhere, Neil Mendoza, general manager at The Studley Hotel and Orchid Restaurant, told the Stray Ferret that staff would continue to wear face masks and social distance in the hotel and restaurant.

He added that he took the decision as he was worried about staff having to self isolate:

“I am particularly worried that it [covid] may hit one of my employees, which could affect business.

“For the safety of my team, we have made a decision to continue with wearing face masks from July 19 onwards for our staff and social distancing in our hotel and restaurant until we feel that it’s safe, as we are also concerned and aware that some of our guests would still want to feel safe when they come to visit.”

Meanwhile, Harrogate Bus Company has recommended that passengers continue to wear face masks on its services.

Alex Hornby, chief executive of the company, said:

“We want everyone to feel comfortable and confident every time they travel with us, and throughout the pandemic we have encouraged everyone to support us in helping to keep each other safe.

“With this in mind, we recommend that our customers continue to wear a face covering when travelling with us, especially at busy times, and just as they may choose to do in other busy places.

“A limited number of people have been legally exempt from wearing a face covering under the existing restrictions, and we ask everyone to remember that this may be why some customers will choose not to do so from Monday.”

Earlier this week, the Rail Delivery Group, the industry body that represents Northern and Transpennine services, said passengers should follow government guidance and wear a face covering if a carriage is busy.

LNER has said it will continue to ask customers to wear face coverings and to reserve a seat on its trains in order to avoid overcrowding.

Will you still be wearing a face mask even though restrictions have been lifted? Let us know at contact@thestrayferret.co.uk.

New bid to welcome disabled shoppers to Harrogate

A total of 250 stickers are set to be offered to Harrogate businesses to show they welcome disabled customers.

Funded by Harrogate Business Improvement District, the stickers will be handed out by the charity Disability Action Yorkshire to shops, bars and restaurants in the town centre.

It is part of the charity’s ongoing accessibility campaign, which has recently seen it work with independent retailers on Commercial Street.

Jackie Snape, chief executive of Disability Action Yorkshire, said: 

“I’d like thank Harrogate BID for funding these widow stickers, which will alert disabled people to the fact these businesses have a different approach to accessibility.

“What they say is if people can’t physically enter the premises, then staff will be more than happy to come out to them, which more and more shops are now happy to do.

“We have recently been working with Commercial Street businesses, and they have been incredibly receptive to our accessibility campaign, and this is where our BID-sponsored stickers are first appearing.”

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Matthew Chapman, Harrogate BID manager, said: 

“One of our key aims is to increase footfall into Harrogate town centre by making safe, welcoming and accessible for all, and Disability Action Yorkshire’s accessibility campaign falls into all three of these categories.”

‘Drab’ Harrogate town centre street to get colourful makeover

Harrogate residents and businesses are being asked to submit ideas to help give Cambridge Place a colourful makeover.

Harrogate Business Improvement District is working in partnership with Oxford Street-based charity, Artizan International, to install mosaics in the nine, blocked-out windows, on the side of the Boots building.

Each window space will spell out Harrogate — and the two organisations are looking for inspiration on what might go on the individual backgrounds.

Harrogate BID manager Matthew Chapman said:

“Cambridge Place is an extremely popular pedestrian cut-through between Cambridge Street and Oxford Street, yet one of the drabbest in the town.

“Now, in partnership with Artizan International, we want to give this street a real lift by installing nine colourful and eye-catching mosaics in these nine blocked out windows.

“Whilst each one will feature an individual letter to spell out Harrogate, we are asking for suggestions to create the individual backgrounds. The only proviso being it must be representative of the town itself.

“This could be its spa heritage, iconic buildings, or famous names and businesses associated with the town. We will leave it up to individuals, then choose nine different ideas.

“These will then be turned into mosaics by the Artizan International team, giving this much used thoroughfare a real splash of colour.”

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Ideas can either be emailed to Harrogate BID at info@harrogatebid.co.uk, or left with Artizan International, at their shop located at 39 Oxford Street, Harrogate.

The closing date is Friday, July 2.

Harrogate BID launches new town centre app to help businesses

Harrogate BID has launched a new app in an effort to help town centre businesses increase footfall and sales.

The app comes in partnership with LoyalFree, which has partnered up with the BID from today.

Harrogate is the thirty-first town in the UK to adopt the digital platform, which provides information for locals and visitors alike such as a local guide, exclusive deals and loyalty schemes, fun local events and interesting trails.

Matthew Chapman, Harrogate BID manager, told the Stray Ferret previously that the idea behind the app was to “showcase the best in town”.

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BID levy payers will benefit from advertising opportunities, customer insights and social media support from the app. Businesses already signed up include Cafe M, The Crown Hotel and Nutrition Joe’s Urban Cafe

Mr Chapman said he knows “first-hand” the benefits of using an app for businesses.

He said: 

“From my previous role with Huddersfield BID, which introduced LoyalFree more than a year ago, I know first-hand the benefits it can help deliver.

“The LoyalFree app now provides Harrogate town centre with a great digital platform to showcase all the amazing businesses here. There is so much on offer in the town, and we hope it will encourage more people to support our local high street.

“Even before our launch, a number of businesses have already signed up to the LoyalFree, which is really encouraging news.”

Sophie Hainsworth, co-founder of LoyalFree, said: 

‘‘We are delighted to be working with Harrogate BID. 

“It’s more vital than ever for digital solutions to support the high street experience, and we hope businesses take advantage of everything the app has to offer.”

The LoyalFree app can be downloaded for free here or by searching ‘LoyalFree’ on the iOS and Google play store.

Harrogate Pubwatch relaunches to keep out town’s troublemakers

Harrogate Pubwatch has relaunched with a new app to help keep out the town’s troublemakers as coronavirus restrictions ease.

It means that if anyone causes problems in one of Harrogate’s venues, they will be banned from all venues taking part in the scheme.

Currently there are 32 people who are banned under Harrogate Pubwatch and 10 of those are banned for life.

The bans range from three months to life bans, depending on the severity of the issue.

Most exclusions were enforced after drug use, drug dealing, assault, nuisance and abuse, but they could be for carrying weapons or for more serious assaults.

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Harrogate BID has supported the local Pubwatch group in the relaunch by helping to fund the creation of the app.

Harrogate Pubwatch secretary Alan Huddart said:

“I’d like to thank both Harrogate BID and North Yorkshire Police for their support in helping Harrogate Pubwatch relaunch after the third national covid lockdown.

“With the hospitality industry once again being able to serve customers inside, we will see more businesses reopening, which is to be welcomed.

“By working together to exclude troublemakers, Harrogate venues can offer a safe and secure experience to those who simply want to enjoy the huge range of hospitality on offer in our town.”

Matthew Chapman, manager of Harrogate BID, said:

“Aims of the BIDs are to make Harrogate safe and welcoming, and to support the town’s night-time economy. Harrogate Pubwatch does both, and that’s why we are happy to support them in funding the app.

“Harrogate’s hospitality offering is incredibly diverse, and while serving customers indoors is back on the menu, al fresco dining and drinking is here to stay, and our café culture will go from strength to strength.

“Ensuring visitors feel safe visiting town centre venues and walking around at night is of paramount importance to us.”

Businesses warn £7.9m Station Gateway project could be “hugely damaging”

Harrogate business organisations have said the £7.9 million Station Gateway project could have a “hugely damaging” impact on the town centre.

The project, which is being led by North Yorkshire County Council, Harrogate Borough Council and West Yorkshire Combined Authority, could see James Street pedestrianised and reduce Station Parade to single lane traffic.

The county council is now set to progress both the James Street and Station Parade proposals to design stage with further consultation to follow.

But Harrogate Business Improvement District, Independent Harrogate and Harrogate District Chamber of Commerce issued a joint statement this afternoon criticising the scheme.

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Sara Ferguson, the Harrogate BID chair, David Simister, chief executive of Harrogate District Chamber of Commerce and William Woods and Robert Ogden, Independent Harrogate co-founders, said:

“All three organisations, which between us represent hundreds of town centre businesses, are disappointed that our collective voices have not been listened to.

“In responding to the consultation, we put forward a number of alternative suggestions that we believe will help Harrogate Borough Council and North Yorkshire County Council achieve their objectives, give cyclists dedicated space away from the main A61 Station Parade, assist pedestrians by making changes to the top end of James Street, give priority to buses arriving and leaving the bus station, and protect the interests of town centre retailers.

“We are also strongly of the view the main gateway into the town centre from the bus and railway stations is Cambridge Street, and it is here that Harrogate Borough Council should be fully focussing its attention.

“Two months ago, Cllr Mackenzie shared our concerns about reducing Station Parade to one lane, therefore we are pleased to note more design work and further consultation is to be undertaken on this important issue.

“Cllr Ireland says ‘proposals for sustainable alternatives to the car’ have significant support from residents, businesses and visitors alike, yet this is not what we are hearing from the business community, in particular the retailers, many of whom fear what is being proposed will have a hugely damaging effect on their livelihoods, and the town per se.

“Despite many feeling the outcome is already a done deal, we will continue our dialogue with local councillors and officers, as the final outcome will change the face of Harrogate town centre forever.”

A proposal to pedestrianise James Street in Harrogate, which is being consulted on as part of the Station Gateway plans.

A proposal to pedestrianise James Street in Harrogate, which was consulted on as part of the Station Gateway plans.

Of the 1,101 who responded to the survey, 45% supported the full pedestrianisation of James Street and 49% favoured the Station Parade one-lane proposal.

However, 17% said they favoured a part-pedestrianisation of James Street and 27% backed two lanes for Station Parade.

Cllr Don Mackenzie, executive county councillor for access, told the Stray Ferret that he was “mindful” that businesses had their own views on matters such as James Street pedestrianisation.

He said:

“Pedestrianisation is one of those things that divides opinion. I’m mindful that many businesses on James Street have expressed their own view on it. 

“I wouldn’t like to second guess which option will be chosen when the county council’s executive meets next week.”

The crusade to save Harrogate’s high street

Being general manager of one of the most prestigious stores on the most prestigious shopping street in Harrogate, Nick Hubbert has clear views on how to revive the town centre.

“We need to play to our strengths – beauty, flowers. Not rush down the route to do many things, like pedestrianisation.

“Let’s get through covid first. It’s not just about cycle lanes and the area around the station.”

Mr Hubbert’s views are shaped by a lifetime in retail. Last year he swapped the world of fast fashion for premium products when he left a managerial role at Sir Philip Green’s Top Shop in Sheffield for Hoopers, the family-run designer department store on James Street.

Top Shop is one of many mighty brands to have fallen in Harrogate, along with the likes of Debenhams, Swarovski and Laura Ashley. Mr Hubbert, 50, who lives in Hampsthwaite, is acutely aware of how critical the months ahead are for not only for Hoopers but the whole of Harrogate after lockdowns, Brexit and the rise of internet shopping.

He has joined Harrogate Business Improvement District, which aims to increase footfall in the town centre, as part of his broader mission to save the high street.

He says there have been some good initiatives, such as the BID’s street clean-up, but has concerns about the recent scattergun of proposals from Harrogate Borough Council and North Yorkshire County Council, which range from installing fake grass to promoting cycling and walking schemes that restrict vehicles to talk of pedestrianising streets and making traffic one-way. He says:

“The big focus at the moment has to be on the next couple of months. We need to accept the fact we have been through one of the biggest negative things in our lives. We need to think about back to basics.

“There’s been some great work done but there needs to be more synergy between the various groups.

“If we are going to do something, let’s focus on things that will make a big difference. Something that makes a statement.”

Parking on James Street

James Street, with its more upmarket retailers, is particularly sensitive to tinkering. Last year’s decision to install planters for social distancing purposes and prevent parking didn’t go down well with many traders. Mr Hubbert says:

“It was a big deal because it’s evident people used that parking to nip in and out. We put our point across but here we are without it.”

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He hopes policymakers listen to businesses before any new initiatives are introduced.

“I hope they take views on board and don’t just stream-roll things thorough because they have seven or eight million pounds and feel they have to spend it.

“That sum could be better spent on a park and ride scheme. Or we could make James Street electric car-only and have electric charge points. If we do something, let’s do something big.

“If you go down the pedestrianisation route, go for something premium so that people’s dwell time on James Street will increase but we have to have that guarantee it will be something spectacular.

“Don’t do fake grass. Don’t make it like Cambridge Street. That doesn’t look inspiring and attract footfall. There are no features. It’s just nothing.”

Last department store standing

Hoopers has felt its share of pain in the last year. Staff numbers have halved to about 35 and it has reduced trading to 30 hours a week for the time being.

It is the last department store standing in the district after Debenhams in Harrogate and Wrens in Ripon closed last year. You might think Mr Hubbert would be pleased to see rivals fold but he says:

“An empty shop in town isn’t good for anybody. We will pick up some of their sales but I’d rather see Debenhams in a strong position because it’s one of the oldest names on the high street.”

Some feel the department store concept has had its day but Mr Hubbert says the lockdown has rekindled Britain’s love affair with shops, particularly those selling premium brands.

“People have seen the high street deteriorate in the last 18 months and it’s shocked them. As much as they love the internet for convenience shopping they don’t want to see void space.

“Many regulars have come back and said ‘we are so pleased to see you back’. They like the fact that they can get that different fragrance here that is unique.

“They are definitely treating themselves to things such as luxury handbags and outfits for holidays.”

‘Biggest fight of our lives’

Harrogate has one of four Hoopers stores. Debra Angus, the managing director, visited recently. Mr Hubbert says:

“There was no doom or gloom conversation. It was all very positive. It’s given me a lot of confidence.”

But there’s no hiding the fact that these are unprecedented times. He says:

“Every retailer is having the biggest fight of their lives. For me, it’s about making the store become profitable and have longevity so we still have this great store in Harrogate.

“We are fighting to be here long-term. I’ve been in retail all my life and it’s become evident we can’t live without the high street. I’m more passionate than ever about shops staying open.

“That’s why I’m involved with the BID. I want to make a difference to not just Hoopers but also making the shopping experience better for people. I’m on a crusade to save the high street.”