Driver shortage causes bus cancellations in Harrogate district

A Harrogate district bus company has said a shortage of drivers has forced it to cancel “a small number” of services.

Transdev, which operates the Harrogate Bus Company, said in a statement today is has 95 trainee drivers waiting to get out on the roads.

It said the Driver and Vehicle Standards Agency, which conducts tests, was taking three times longer than usual to confirm test dates and provide licences.

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Transdev has said it has been forced to cancel 0.8% of services for the Harrogate Bus Company as a result.

Delays to drive training is a national problem. The Confederation of Passenger Transport has warned that the delays have caused a shortage of 4,000 drivers.

Alex Hornby, chief executive of Transdev, said:

“We understand entirely how frustrating it is when journeys are cancelled, and it’s the last thing we want to do.

“Right now, we have 95 new colleagues at The Academy, our in-house driver training facility in Yorkshire and Lancashire.

“They just want to be out on the road serving our customers – but instead, they’re waiting over three times longer than usual to get licences

“Most of our buses are running as normal and we are attracting new drivers, so the current delays to licensing and testing are very frustrating.”

Transdev has asked the government to speed up the licence application process and free up the availability of theory and practical tests.

Bus driver assaulted in Knaresborough

A bus driver was assaulted and had beer poured over her by two young women in Knaresborough on a late night service last night.

An eye witness told the Stray Ferret the driver was verbally abused and pushed over by a young woman in an “unprovoked attack”.

Another woman then allegedly poured a bottle of beer on the driver before leaving the bus, which had just left Knaresborough Bus Station at around 10pm, to get a taxi.

The witness, who did not wish to be named, said he was “shocked at what happened”, and that it highlighted the dangers facing frontline public sector workers.

He added police attended and took statements.

Harrogate Bus Company said today it was supporting the driver and cooperating with police over the alleged assault.

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Driver ‘shaken’

Steve Ottley, general manager at Harrogate Bus Company, said the driver was shaken but was “doing fine”.

He said:

“We can confirm there was an incident involving a colleague last night who was treated despicably by two customers. 

“Our driver is doing fine but was understandably shaken by what happened. 

“We are supporting our driver and doing all we can to assist the police in bring the assailants to justice. Such incidents are mercifully, extremely rare and we take the welfare of our team and customers extremely seriously.”

A spokesperson for North Yorkshire Police confirmed officers attended the incident, but added that no arrests had been made and an investigation was ongoing.

They added:

“Anyone with any information who has not yet spoken to the police, should call North Yorkshire Police on 101 and pass information for incident number 12210198766.”

Rossett school bus ‘chaos’ and ‘shambles’ due to overcrowding

Harrogate parents have spoken of “chaos” and “shambles” on a school bus to Rossett School following changes to the service for the new term.

Students on the S3 bus have been subject to overcrowding and reportedly told to leave the bus for an alternative service.

North Yorkshire County Council, which contracts school buses to private bus companies, announced last week that Harrogate Bus Company‘s 780H, 781H, 782H, 783H, 784H services had been cancelled.

The old routes began in the Jennyfields, Bilton and Woodlands areas of Harrogate. Children were instead advised to take the 6, 52, S3, 8A, 620H and 620H services.

However, parents have told the Stray Ferret that since the changes the number S3 service through Jennyfields has been overcrowded and chaotic.

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Ann Lambert, a grandparent of a child who attends Rossett, described the service as chaotic and raised concern that children on free bus passes were affected.

She said:

“There was chaos this morning on the bus from Jennyfields.

“The bus was full and children were told to get off by the time they reached the Co-op, so all other stops were driven past.

“Children were told they can also get a service bus, which not only adds time, but does not account for the children who get a free bus pass provided by North Yorkshire County Council, which is for a specified service only.”

‘Shambles this morning’

Harrogate parent Chris Wingate:

“It was a shambles this morning on the Jennyfields to Rossett bus with mass overcrowding and students turned away after only about half the route complete.

“On the way home the bus was also overcrowded with many students concerned and getting off early as they felt too cramped and unsafe.:

In response to the concerns over the S3 service, Michael Leah, assistant director for travel and the environment at North Yorkshire County Council, said:

“Service S3 is one of a number of commercial local bus services run by The Harrogate Bus Company and we do not financially support it. 

“However, we do buy passes from the company for pupils entitled to free home-to-school transport so they can use the service. The bus company also sell seats to non-entitled pupils where they are available.

“We are aware that the service had an issue with overloading yesterday and we are talking to the bus company about passenger numbers in an effort to resolve the issue quickly. 

“We are not aware that any of our children entitled to free home-to-school passes on the S3 were refused travel today, but we are investigating.”

The Stray Ferret has approached Transdev, which owns the Harrogate Bus Company, for comment but did not receive a response by the time of publication.

Council apologises over short notice

Concerns about overcrowding come after parents in Harrogate raised concerns on social media about the lack of notice about the change in service.

Some parents described the changes as confusing and said they should have been announced sooner.

An email seen by the Stray Ferret from the council’s Passenger Transport Department said the authority had experienced delays in the renewal of the contract for the service due to covid and additional work in the procurement process.

It said this left little time to publicise the changes. However, the council added that it had told schools to expect changes to services in September.

The authority said:

“Obviously we apologise for the short notice of these changes and for any inconvenience that it has caused parents and pupils but we are confident that the new service network is efficient and that pupils will soon get used to the changes.”

Has your child been affected by the changes to the school bus service? Email us at contact@thestrayferret.co.uk

Five school bus routes to Rossett replaced as autumn term begins

Five school bus routes to Harrogate’s Rossett School have been replaced by new services as pupils return to school this week.

North Yorkshire County Council, which contracts school buses to private bus companies, announced last week that Harrogate Bus Company‘s 780H, 781H, 782H, 783H, 784H services have been cancelled.

The old routes began in the Jennyfields, Bilton and Woodlands areas of Harrogate.

Children can instead take the 6, 52, S3, 8A, 620H and 620H services.

Some parents have described the changes as confusing and  on social media and said they should have been announced sooner.

The new routes

S2: Crab Lane post office (7.55am), Knox Way (8.07am), Harrogate Bus Station (08.17am), Rossett School (08.34am). Return from Rossett School at 3.20pm.

2A Dene Park Community Centre (8.00am) via Sandhill Drive (8.02am), Fountains Avenue (8.03am), Poplar Grove (8.05am) and King Edwards Drive (8.07am) to Harrogate Bus Station (8.15am).

The journey then extends to Pannal Ash on number 6. The nearest stop to Rossett School is Wellfield Court (8.36am). Return from Wellfield court stop at 3.20pm

S3: Oakdale Burley Avenue (7.58am), Jennyfields Saltergate Roundabout (8.06am) White Hart Hotel (8.23am), Rossett School (8.35am). Return from Wellfield court stop at 3.20pm.

8A: Woodlands Hotel (7.54am), Granby Corner (7.58am), Starbeck Swarcliffe Road (8.03am), Forest Lane (8.06am), Hookstone Chase Crossways (8.12), Leadhall Corner (8.27am), Rossett School (8.35am). Return from Rossett School at 5.20pm.

620H: Dacre Banks (7.40am), Providence Chapel (7.34am), Darley Moke Hill (7.50am), Birstwith Post Office (8am), Clapham Green (8.02am), Hampswhaite Memorial Hall (8.05am), Little Wonder (8.17am), White Hart Hotel (8.23am), Rossett School (8.35am). Return from Rossett School at 3.20pm.

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The cancelled routes

780H: The Hydro (8.01), Ripon Road, Skipton Road, Harewood Road, Jennyfield Drive, Ripon Road, Crescent Road, Cold Bath Road and Pannal Ash Road.

781H: Burley Bank Avenue (7.58am), Penny Pot Lane, Oaker Bank, Skipton Road, Crowberry Drive, Jennyfield Drive, Saltergate Roundabout, Jennyfield Drive, Ripon Road, Crescent Road, Cold Bath Road and Pannal Ash Road.

782H: St Joseph’s Church, Bilton at (07.58am), Skipton Road, Knox Lane, Bachelor Gardens, Hill Top Mount, Hill Top Avenue, Crab Lane, Bilton Lane, Skipton Road, Knaresborough Road, York Place, Otley Road and Pannal Ash Road

783H: Richard Taylor School (07.56am), Bilton Lane, Hall Lane, Tennyson Avenue, Bilton Lane, Sandhill Drive, Poplar Grove, King Edward’s Drive, Skipton Road, Kings Road, Crescent Road, Cold Bath Road and Pannal Ash Road.

784H: Woodlands Corner (07.54am), Wetherby Road, Empress Roundabout, Knaresborough Road, Starbeck, Forest Lane, Hookstone Chase, Hookstone Drive, Leadhall Lane and Green Lane.

 

Night buses between Harrogate and Leeds set to return

Night buses linking Harrogate with Leeds and Knaresborough are to return in just over a week’s time.

Harrogate Bus Company, which is part of French company Transdev, will reintroduce late night services on Saturday nights on the 36 route linking Harrogate and Leeds on September 11. Covid has affected the service since last year.

Hourly services from Leeds to Harrogate will run on Saturday nights until 3.15am. The last bus from Harrogate to Leeds will run at 2.20am.

Night buses between Harrogate and Knaresborough will also return on Saturday nights, connecting with incoming 36 buses from Leeds at Harrogate bus station.

Rossett School bus services boosted

In another change, students using the bus to get to Harrogate’s Rossett School can get cheaper fares from Monday.

Until now, pupils have paid £14.50 a week to use designated North Yorkshire County Council school buses.

But the council services are now being integrated with the Harrogate Bus Company’s regular service network, meaning the company’s under-19 weekly ticket, which costs £9.60, will now be valid for all journeys on dedicated school buses between stops within Harrogate and Rossett School.

Pupils can also use this weekly ticket for regular buses as far afield as Wetherby, Knaresborough and Harewood.

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Steve Ottley, general manager of the Harrogate Bus Company, said:

“Our late night services will make it much easier – and cheaper – for our customers to enjoy all the nightlife of Leeds and Harrogate and then travel safely home by bus with us.

“Our changes to services to and from Rossett School are also great news for parents and students as they will save a third on the cost of travelling to and from school every week compared with the old school-only passes, with free travel seven days a week across Harrogate, Knaresborough and Wetherby thrown in.”

Also from Monday next week, an extra school day-only bus on Harrogate Electrics route 2A will run at 8am from Bilton Community Centre to Harrogate – where the same bus becomes a number 6 bus, so students going to Rossett School can stay on board and get off at Wellfield Court for their school.

New times are also being introduced on dedicated school buses S2, S3 and 620H. Further details are available here.

Harrogate Bus Company completes trial of all-electric bus

Harrogate Bus Company has completed trials of the first ever all-electric bus with zero emission technology in the UK.

The Mercedes-Benz E-Ciatro was brought in for trials as part of the company’s plans to convert its entire fleet to zero-emission electric power.

It follows an ambitious bid made in partnership with North Yorkshire County Council, which has requested nearly £20 million of government money to help replace the fleet.

The week-long trials have taken place on The Harrogate Bus Company’s popular route one linking Harrogate and Knaresborough and follow experience gained with two alternative electric single deck buses.

The silver E-Citaro trial bus tested in Harrogate is powered by high-performance water-cooled batteries which use up-to-the-minute technology to extend running time between charges and keep the bus on the road.

Alex Hornby, chief executive of Transdev. which owns the Harrogate Bus Company, said: 

“This exciting trial of the Mercedes-Benz E-Citaro marks the first time this new design has been tested in service in the UK, reflecting our ambition to deliver a zero-emission, high quality product for our customers across Harrogate and beyond.

“This is the third stage of our comparative trials of electric bus designs on one of our most popular routes, which will help us to make informed choices between options to invest in electric power. 

“We hope that alongside North Yorkshire County Council’s bid for government support, our own multi-million-pound investment will turn our vision of a completely zero-emission bus network powered by a fully electric bus fleet into reality.”

The bid to the Department for Transport would see 39 zero-emission buses introduced over the next three years.

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The buses come with next stop announcements, USB power and free wifi.

There would be an even split of single-decker and double-decker electric buses which would come with supporting charging infrastructure.

A decision from the government on the bid is expected in March next year.

£20m bid to replace Harrogate buses with electric fleet

An entire fleet of buses in Harrogate could be replaced with electric models as part of an ambitious £20 million bid.

North Yorkshire County Council (NYCC) is working with the Harrogate Bus Company, part of Transdev, on a bid for more than £8 million in government money.

Transdev has also proposed to prop up the bid with £11.5 million of its own funds.

If successful, Harrogate would welcome a total of 39 zero-emission buses over the next three years.

The buses come with next stop announcements, USB power and free wifi.

There would be an even split of single-decker and double-decker electric buses which would come with supporting charging infrastructure.

Now, the Department for Transport (DfT) has asked the council to submit a business case for the project.

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The bid must be submitted by the end of January 2022 with a decision from the DfT expected by March 2022.

Cllr Don Mackenzie, the executive member for access at NYCC, said:

“We’re near the start of a competitive process and success is not guaranteed, but this action illustrates the scale of our ambition and commitment.

“This project aligns with the decarbonisation ambitions we share with partners across the region to protect the environment and counter climate change.

“It would accelerate improvements in air quality, as zero emission vehicles produce no tail pipe emissions, bringing health benefits to residents and visitors.”

Alex Hornby, CEO at Transdev, said:

“We have already created a low-emission bus fleet in Harrogate thanks to the huge investment we have made in the past few years.

“We hope this bid will lead to the next exciting step of our vision to create a completely zero-emission bus network, powered by a fully-electric fleet.

“With our partners at North Yorkshire County Council, we aim to create further improvements in infrastructure.

“This comes at a time when we believe our town is ready to embrace more sustainable forms of travel.”

New Harrogate to Skipton bus service on Saturdays

The Harrogate Bus Company is to introduce a new service connecting Harrogate and Skipton.

The 59 service will run four times each way on Saturdays, starting on May 22.

Buses will depart from Harrogate bus station at 0945, 1145, 1445, and 1645, and from Skipton bus station at 1040, 1240, 1540, and 1740.

The bus will stop at The Millstones, Blubberhouses for Fewston reservoir, the Devonshire Arms for Bolton Abbey, Bolton Abbey station for the Embsay and Bolton Abbey Railway, and terminate at Skipton bus station.

The journey will take just less than 50 minutes in both directions.

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This is the first bus to link Harrogate and Skipton since the X59 service was cancelled in 2013. There has been no direct public transport link between the two towns in the eight years since.

The price of a single or return ticket is not known yet, but a daytripper ticket to allow further connections with other Transdev services costs £10.

The news comes as local councils are considering plans to reduce car dependency and encourage active travel and use of public transport in the Harrogate district.

Harrogate district pauses for National Day of Reflection

People and organisations across the Harrogate district paused at noon today for the National Day of Reflection.

The day, organised by end of life charity Marie Curie, gave people in the UK the chance to remember the 126,000 covid-related deaths, which include more than 1,100 in North Yorkshire.

Staff at Harrogate District Hospital and Ripon Community Hospital were offered the opportunity to observe a minute’s silence.

Staff at Harrogate District Hospital

Staff at Harrogate District Hospital.

Hospital staff working from home were able to take part online in an event led by chaplains.

The Harrogate Bus Company, owned by Transdev, remembered staff lost during the pandemic, when buses have continued to operate despite risks.

Today at 12noon we’re joining in the 1 minute silence for the #DayOfReflection to support @mariecurieuk.

Your driver will pull over if it is safe – please join us if you are on board.

We're remembering colleagues in the Transdev family who we sadly lost over the past year ❤️ pic.twitter.com/ptvzTxt7cy

— The Harrogate Bus Company (@harrogatebus) March 23, 2021

At a press briefing today Nick Moxon, a resident at Disability Action Yorkshire‘s home on Claro Road in Harrogate and chair of a care home visiting task group set up by North Yorkshire County Council last year, paid tribute to care workers’ efforts during the pandemic.

Speaking at North Yorkshire Local Resilience Forum, which leads the county’s response to covid, he said:

“Staff members don’t ask to work throughout the pandemic, they have to come to work and they have managed to just adapt to the situation.

“Thank you to care staff and North Yorkshire County Council for the care and support over the past year.”

 

 

 

Harrogate’s rural bus services not good enough, says councillor

A Liberal Democrat councillor has said he was “flabbergasted” by Transport Secretary Grant Shapps’ claim this week that Harrogate buses are among the best in the country.

Mr Shapps told Parliament this week that Harrogate’s “frequent modern services” has made buses “the transport of choice”.

His comments, alongside the launch of a new national bus strategy, prompted Chris Aldred, who represents Harrogate Fairfax, to contact the Stray Ferret.

Cllr Aldred said although Transdev’s “swanky number 36s” that link Harrogate, Ripon and Leeds provided a good service, rural areas suffered from infrequent or nonexistent services.

He said:

“Travelling on a bus within the Harrogate district is far from being ‘the transport of choice’ simply because there is often no bus to catch.

“I am lucky to represent a ward relatively close to Harrogate town centre. My colleagues representing rural wards within the district tell horror stories of villages and towns receiving so-called services of one or two buses a day.”

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A 2019 study published by the Campaign for Better Transport found that more than 3,000 local bus routes have been lost or reduced over the past decade.

Cllr Aldred said the Harrogate district’s rural residents have felt the impact most keenly.

He added Harrogate Borough Council’s overview and scrutiny commission, which he chaired, had already identified bus provision as something to examine in detail.

Cllr Aldred said:

“These limited services often stop at teatime, making nighttime trips impossible. Sometimes there are none at all on a weekend and those that do run are often at very inconvenient times for those planning trips to the larger towns within the district.”

The Harrogate district is served by two private bus companies: Transdev’s the Harrogate Bus Company and Connexionsbuses.

Responding to Cllr Aldred’s comments, Harrogate Bus Company’s general manager Frank Stanisauskis said:

“Our 36 service is a proven success in attracting more people to choose the bus and provides a much valued service to villages on the route, including Harewood, Pannal, Killinghall, Ripley and South Stainley. Even during lockdown, when customer numbers represented 20% of normal pre-pandemic levels, we still operated over 80% of the usual timetable.

“As in most English counties, rural bus services in North Yorkshire are generally provided with local authority support. Some counties, such as Cumbria, have ceased to fund rural buses altogether, but we continue to work with North Yorkshire County Council and other external partners to sustain rural services wherever we can.

“Pressure on council funding over the years, and not any lack of desire to keep buses going, has seen a few rural services provided by various operators withdrawn. These impacted very few people, and both ourselves and the county council have to prioritise limited resources to support services which benefit the most people.

“Our obvious rural route is the 24 between Harrogate and Pateley Bridge: we operate it without subsidy and at a loss, but we persevere, not least because we know its importance to the people of Nidderdale.”