Energy regulator Ofgem has today published a damning report into how Northern Powergrid handled Storm Arwen.

The storm battered the Harrogate district and much of the UK in November and caused widespread disruption to homes and businesses. Over one million customers lost power as winds hit 98mph.

The storm struck during bitterly cold weather and left some rural homes in the district, including in Beckwithshaw and parts of Nidderdale, unable to cook or heat their homes.

Northern Powergrid is the company responsible for the electricity distribution network across the North East, Yorkshire and northern Lincolnshire.

Six-month review

Ofgem published its findings after a six-month review into how Northern Powergrid, Scottish and Southern Electricity Networks and Electricity North West responded to the storm.

The review focused on whether the power outages could have been prevented and whether correct and timely information was given to customers.

A fallen tree in Jennyfields during the storm.

It also looked at whether power was restored quickly enough and how customers were supported after the storm including the processing of compensation payments.

It found some households remained off power for an “unacceptable” amount of time, received poor communication from their network operator and compensation payments took too long.

It highlighted Northern Powergrid in particular for not contacting vulnerable customers prior to the storm.

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Below standards

The report warned Northern Powergrid that the performance at its call centre fell below standards, which could be a breach of licence conditions.

It also suggested that some of the electricity poles that fell onto power lines were susceptible to damage because of their age, although it said this needs further investigation.

Jonathan Brearley, chief executive of Ofgem, said:

“The frequency of extreme weather events is only set to increase so it is really important that industry, and those involved more widely, learn from Storm Arwen to better respond in future.”

The three energy firms have already agreed to pay nearly £30m in compensation to affected customers but following the report, they have agreed to pay a further £10.3m.

Read the report in full here.

Northern Powergrid’s response

Phil Jones, chief executive of Northern Powergrid, has published a full response to the Ofgem report on its website.

Mr Jones said:

“As we said at the time, we understand how challenging Storm Arwen was for our customers and we are sorry for the difficulty and disruption it caused to their lives. We appreciate the patience that they showed and the dedication of our team who worked through some of the most difficult conditions we have ever faced.

“The extreme nature of the event meant we learned some difficult lessons. It highlighted some limitations in our systems and showed us things we can do to be able to provide a stronger response to more extreme storms. We are committed to doing those things to make the communities that we serve more resilient to extreme weather events.”

Two local councillors have said the proposed introduction of parking charges at three local reservoirs could cause “tremendous” problems for local residents and visitors.

Yesterday, Yorkshire Water announced it would be introducing parking charges at Fewston, Swinsty and Thruscross reservoirs on a trial basis.

Comments on social media indicate many people believe parking at these much-loved beauty spots should remain free.  Yorkshire Water has said all funds raised will be reinvested in the sites.

Harrogate Borough councillor Victoria Oldham and parish councillor, Graham Hebblethwaite, both felt the charges could put off visitors using the car parks and that they’d park on nearby roads instead.

All three reservoirs are surrounded by farmland and narrow roads. Both councillors believe increased parking on the roads would create traffic problems, be a danger to pedestrians and potentially block the road to farm machinery.

Cllr Victoria Oldham, Conservative councillor for the Washburn ward, said:

“It will cause tremendous problems. I can understand if they are planning to make improvements but these come at an expense to others.

“When you’re out walking in a beautiful environment such as the Washburn Valley you often get distracted by the scenery but putting a timer on parking means some people may miss out on what is around them.”

Cllr Oldham said she’d be willing to talk to Yorkshire Water alongside residents about the plans.

Graham Hebblethwaite, chair of Washburn Parish Council, who lives half a mile from Fewston reservoir said:

“We have white lines on the road but that doesn’t stop people parking on them, I can’t ring 101 every time a car parks on the lines there’s just not enough time. It’s an easy money maker but they don’t have to live with it, it’s locals who will experience the problems.”

The proposed tariffs will be one hour at £1, two hours at £2, six hours at £3, an all day pass for £5 and an annual pass for £30.

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The Harrogate group of ramblers often visit the reservoirs, it said in the short-term it won’t cause problems but as it looks to plan future walks the charges could mean they choose not to start from one of the reservoirs.

Keith Wadd, publicity officer for the group, said:

“Anything that discourages walking in the countryside is a retrograde step. In the longer term it is likely fewer led walks will start from one of the reservoirs.

“The Washburn Valley is virtually inaccessible on public transport so a parking charge could put some people off and makes a place of beauty less accessible.”

Those commenting on social media called for the money to be invested in refurbishing public toilets and removing fallen trees off the land. Yorkshire Water has said the money will go towards the first ever in-house Yorkshire Water ranger team.

The nine rangers will help visitors enjoy their stays, do maintenance jobs and tackle anti-social behaviour that poses a threat to people, wildlife and the environment.

Alastair Harvey, lead countryside and woodland advisor at Yorkshire Water, said:

“We have thought long and hard about the introduction of these charges. We believe we’ve catered for all types of visitors we see. Whether they are looking for a day out or to visit every day to walk their dog.

“As well as improving security and safety at our sites, the parking charges will also be used to fund a variety of conservation, community, and facility improvement projects. It will also help wildlife to thrive on our sites.

“Ultimately, we hope that during the trial we will see incidents of fly tipping and antisocial behaviour decrease; making these sites safer and more enjoyable for people, and more wildlife friendly too. Likewise, we hope that the charges will encourage people to at least consider travelling via public transport, cycle paths, and walking routes rather than by car.”

Traffic is moving steadily in the Harrogate district this morning.

However, roadworks are still in place in some areas which may cause delays.

Here is your Stray Ferret morning traffic roundup.

Roads

Traffic is moving steadily in Harrogate this morning, although that is expected to build up during the morning rush hour.

Roadworks are still in place in Knaresborough at the junction between Wetherby Road and York Road which will cause delays this morning.

The busy junction just past King James’ School and the cemetery has been undergoing resurfacing works for a few weeks and continues to cause delays during rush hour.

The works are expected to continue until August 15.

Trains and buses

No delays or cancellations to report on the trains from Harrogate to Leeds and York this morning.

Harrogate Bus Company still has a diversion in place on its 21 service meaning it is unable to reach Ashbourne Road due to a road closure.

The nearest alternative stop is Morrisons in Boroughbridge. This diversion will be in place until June 30.

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• Council rejects Knaresborough scuba diving facility plan

Harrogate Borough Council has been criticised for spraying weed-killing chemicals around trees on the Stray leaving ‘scorched earth’ rings around them.

From UCI cycling to litter and rewilding, no topic exercises Harrogatonians quite like the Stray.

The latest debate involves the council’s approach to managing weeds on the 200-acre parkland which has troubled environmentalists and led to criticism on social media.

The council recently sprayed glyphosate around the base of almost every tree, bin and bench. It’s the most widely used pesticide in history but its use is controversial.

Exposure to glyphosate has been linked to poor health and several UK councils have pledged to stop or limit its use due to its negative impact on the environment.

Shan Oakes, Harrogate & District Green Party co-ordinator, criticised HBC for using the pesticide and said “we have to stop poisoning the planet”.

“It looks horrible. It doesn’t look good, so why do you need to tidy up vegetation around trees? Greenery looks better than scorched earth.

“We need plants wherever we can put them, nature doesn’t know about so-called weeds.

“We need to stop removing every little weed and so on, we have to think about bees and all the rest of the wildlife. We depend on nature.”

Rewilding row

This year, the council’s parks team has again left grass verges close to the roadside on West Park Stray uncut until late autumn to improve biodiversity.

But at least one tree has been sprayed with glyphosate in the middle of a grass verge that has been left to ‘rewild’.

Ms Oakes said the example was “an absolute contradiction”. She added:

“It’s like the plastic grass fiasco, they have not got their head around a different approach to gardening. Rewilding means a different kind of management.”

Judy d’Arcy Thompson, chair of the Stray Defence Association, took a more pragmatic approach to weed-killing on the Stray.

She said the council “presumably have their reasons” for spraying the chemicals but added weeds can give the Stray an unsightly appearance.

On rewilding, she said the verges have been used as a dumping ground for litter and dog waste.

“All those that love the wilding, there are those that hate it.

“Its a very difficult situation. It can look good and we must help the bee population. I’m down the middle on it. It’s an emotive subject, people get wound up about it.”

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Council’s response

A Harrogate Borough Council spokesperson explained why it has been using the weed-killer on the Stray.

“Twice a year, weeds around path edges and the bases of trees, bins and other street furniture are sprayed with glyphosate.

“When applied – through a lance which produces droplets directly onto the weeds – it is instantly absorbed and kills the weed quickly. Any brown grass should grow back in the following months.

“This is kept to a minimum and only used because our lawnmowers are unable to cut close enough. It also means we’re not constantly strimming, using hoes or pulling out weeds by hand, allowing us to spend more time maintaining our parks and opens spaces across the Harrogate district.

“Understandably, weeds are favoured by some and are an eyesore to others. So we have to strike a balance to ensure all residents can enjoy the district.

“And we are constantly reviewing, trialling and amending our work practices to ensure we are working towards a sustainable environment.

“We actively encourage many areas to grow naturally and leave several areas from being cut as regularly; the Stray in Harrogate, Jacob Smith Park in Knaresborough and Quarry Moor Nature Reserve in Ripon, to name but a few. Again, some residents favour this approach and some don’t.

“We have also planted thousands of wildflowers, with the help of volunteers. As well as leaving log piles as habitats and vegetation, and adapting our formal bedding areas across the district to include more single, open flowers that are great for pollinators.

“This is a key objective for us and we have a number of schemes to enable the flora and fauna to thrive. We also continue to work in partnership with local community groups to collectively enhance the district’s wildlife and biodiversity.”

Harrogate solicitors set to expand with office in York

A Harrogate law firm is set to open a new office in York to meet growing demand from clients in the city.

Berwins plans to expand its regional footprint by opening an office in the newly-developed Guildhall. This will be the firm’s fifth office alongside Harrogate, Leeds, Sheffield and London.

Managing director, Paul Berwin, said:

“York is a natural fit for us. As a firm, we have a long track record of supporting businesses and individuals in the area and expanding our presence there will enable us to better serve their needs.”

“As well as supporting clients, committing to a physical office also enables us to fully play our part as a member of the city’s burgeoning business community. That dedication to caring for both client and community is at the heart of the way Berwins has operated since day one and will remain so as we continue to grow as a business.”

Berwins will support clients with a full range of legal advice from commercial matters to dispute resolution, family law to property.

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The North Yorkshire branch of the Fire Brigades Union (FBU) said it’s seriously concerned over proposed cuts to the service in Harrogate and warned public safety will be put at greater risk.

The warning from the FBU comes after the proposals were made public by Zoe Metcalfe, the North Yorkshire Police, Fire and Crime Commissioner, last month and include halving Harrogate fire station’s overnight capacity. 

The station, on Skipton Road, currently operates two fire engines 24 hours a day. But under new plans, it would have just one appliance from 10pm to 9am when fewer incidents usually occur.

Ms Metcalfe said at the time that she was confident “the right people, right equipment and the right support would continue to be available to everyone”.

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A public consultation was launched last month to gather the community’s views on the proposals.

The union is urging firefighters and the public to have their say, and make their concerns heard over the impact the plans will have on emergency fire cover across the region.

North Yorkshire FBU Brigade Secretary Steve Howley said:

“Firefighters urge that the public reject these proposals and call on people to visit the PFCC’s website to strongly oppose all cuts to emergency response. The PFCC needs to fight for the correct funding from government, not simply mask underfunding by slashing services and providing the public of North Yorkshire with a second-rate emergency response service that will put lives at risk.”

“North Yorkshire Fire and Rescue Service has been promising these IRMP proposals for the past two years, and time after time we have been given delays and excuses. For a chief fire officer to table cuts of this magnitude to emergency fire response in York, Harrogate and Scarborough just weeks before retiring is quite frankly appalling.

“We need Zoe Metcalfe to stand up for her communities and reject these proposals rather than put their safety at risk.”

A new used car dealership has launched in Harrogate which aims to make buying a vehicle an “enjoyable and relaxed experience”.

Carlingo, which is based in the former Evans Halshaw showroom on Wetherby Road, has more than 120 cars in stock, ranging from a Nissan Micra to  Porsche Macan.

The company says it believes in “quality not quantity” and prides itself on finding cars that have the most desired optional extras. These include  a panoramic sunroof, heated seats, sat nav and upgraded alloys.

The second hand market grew 11.5 per cent on the back of the short supply of new vehicles, with 777,997 more sales than the previous year, according to figures released by the Society of Motor Manufacturers and Traders (SMMT).

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A Carlingo spokesperson said:

“We know that buying a car is a big decision, but that doesn’t mean it has to be a difficult one. Our friendly team is on hand at our spacious and relaxing new Harrogate showroom.”

The showroom on Freeman’s Way has been refurbished and boasts stylish modern interior.

Yo Sushi in Harrogate has closed its dining area and will only be open for takeaways ‘until further notice’.

The Albert Street chain sells Japanese food on a conveyor belt, opening in 2016 along with the Everyman Cinema.

But a notice has gone up in its window that says the restaurant will be trading takeaway food for the time being.

The Stray Ferret asked a Yo Sushi team member who said the move is likely to last until the end of the month and was due to staffing problems.

Harrogate’s hospitality businesses have faced well-documented problems hiring staff over the past couple of years, with Brexit, high living costs and low pay all previously blamed for the crisis.

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This article is sponsored by Yorkshire Water.

Yorkshire Water is planning to introduce car parking charges at three reservoirs in North Yorkshire – Fewston, Swinsty and Thruscross – on a trial basis.

Since making the announcement this morning Alastair Harvey, lead countryside and woodland advisor, wanted to explain the proposed charges, why they are being implemented and what it is hoped the trial will deliver:

“Yorkshire is blessed with fantastic outdoor spaces, including reservoirs owned and operated by Yorkshire Water.

“Over the last two years, people looked for outdoor spaces to enjoy time with their family and friends when permitted. So we’ve welcomed more people to our sites than ever before.

“Unfortunately, this period also saw an increase in anti-social behaviour at our sites. Instances of fly-tipping, the lighting of disposable barbecues, littering, vandalism are on the up.

“All of these hindered the enjoyment of our sites for visitors and posed safety risks.”

As a result, Yorkshire Water decided to introduce its first ever in-house ranger team. A total of ten rangers will be recruited to patrol, manage and maintain the reservoirs.

The rangers will be able to provide information to visitors and enhance their experience. They will also be able to tackle anti-social behaviour.

Parking charges will fund new ranger team

To fund the rangers, Yorkshire Water is trialling car parking charges at Fewston, Swinsty and Thruscross. Parking charges will also be introduced at Langsett in South Yorkshire.

Mr Harvey added:

“We have thought long and hard about the introduction of these charges.

“We believe we’ve catered for all types of visitors we see. Whether they are looking for a day out or to visit every day to walk their dog.

“As well as improving security and safety at our sites, the parking charges will also be used to fund a variety of conservation, community, and facility improvement projects.

“The funds will help us increase our work with charities and community groups. It will also help wildlife to thrive on our sites.

“All of this will ensure the money visitors spend on parking is invested directly into the sites they use to further improve their experience.

“Ultimately, we hope that during the trial we will see incidents of fly tipping and antisocial behaviour decrease; making these sites safer and more enjoyable for people, and more wildlife friendly too.

“Likewise, we hope that the charges will encourage people to at least consider travelling via public transport, cycle paths, and walking routes rather than by car.”

Yorkshire Water already sponsors the Dales Bus Service, which provides a specific bus route through the Washburn Valley, on Summer Sundays and Bank Holidays.

If planning is approved for the parking meters, charges will start at £1 for an hour, £2 for 2 hours, £5 for all-day parking of £30 for an annual pass.

Environmental campaigner Sarah Gibbs has revived her campaign to oppose the expansion of Harrogate Spring Water‘s bottling factory.

Ms Gibbs played a major role in the previous campaign against the company’s plans to fell trees in the Pinewoods to expand its site.

She stood outside Harrogate Borough Council during winter in a tree costume, urging the local authority to reject the scheme. The council, which received more than 400 objections, rejected the plans in January last year.

Now that the company has announced new plans, albeit on a smaller scale, Ms Gibbs has started campaigning again.

Last weekend she put up banners in the town centre and Valley Gardens for people to see during the jubilee celebrations. She is also considering protesting outside the council offices again.

She told the Stray Ferret she was “trying to do something rather than nothing” because she felt so passionately about the issue.

“I am trying to raise awareness because not everybody will be aware that this is on the agenda again.

“I would like to see our council take the climate emergency seriously.”

Pinewoods Conservation Group has said it is “encouraged” by Harrogate Spring Water’s decision to consult with people about its plans and and its commitment to “work with us and other key stakeholders to achieve a net biodiversity gain”.

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Harrogate Spring Water said last month it planned to revert to its original 2017 plan to expand its bottling plant.

The move, which would result in the loss of two acres of woodland, would create 30 jobs. A planning application is expected in autumn after a period of public consultation.

Harrogate Spring Water’s offices on Harlow Moor Road.

Richard Hall, managing director at Harrogate Spring Water, said:

“The town of Harrogate and the local community are at the heart of our business. So it is important for us to ensure that, as we look to grow, create further job opportunities and continue to support the local and regional economy, we also listen to them.

“That’s why we are now encouraging people to engage with us on this process, to give us the benefit of their views and to help shape the future of the company.

“We have a shared interest in driving prosperity for the town and creating a sustainable future for a key business that takes the Harrogate name around the UK and the world, and we hope that this process will allow us to come to a resolution which addresses people’s concerns and the town’s aspirations.”