Nothing generated more debate on the Stray Ferret’s social media this year than schemes to promote cycling in and around Harrogate.

There was the Otley Road cycle path, Beech Grove Low Traffic Neighbourhood, plans to make Oatlands Drive one-way to vehicles and funding for cycle schemes on Victoria Avenue in Harrogate and Harrogate Road in Knaresborough.

But the £10.9 million Station Gateway scheme proved the most controversial of all.

Gateway: petitions and legal threats 

The scheme aims to transform the gateway to the town near the bus and train stations by reducing traffic on part of Station Parade to single lane and part pedestrianising James Street while encouraging cycling and walking.

How James Street would look.

With funding for the initiative secured from national government, North Yorkshire County Council and Harrogate Borough Council, which both support the scheme, ran two public consultations this year.

Both revealed a deeply divided town: some welcomed the opportunity to create a greener town by encouraging cycling and reducing car use; others felt the scheme would merely move traffic off the A61 Cheltenham Crescent and onto nearby residential streets, cause delays on Station Parade and damage town centre businesses.

Matters came to a head at a feisty Harrogate District Chamber of Commerce meeting in February when pro-gateway representatives, led by Don Mackenzie, executive member for access at the county council, gave a presentation to a sceptical audience.

Don Mackenzie speaking at the chamber meeting.

It ended with businesses threatening to mount a judicial review to halt the process.

The results of the second consultation, published this month, revealed that of 1,320 replies to an online survey, 55% felt negatively, 39% positively and five per cent neutral towards the scheme. One per cent said they didn’t know.

A consultation event in Victoria Shopping Centre.

The chamber has called for the scheme to be halted and two residents groups have filed petitions opposing the project in its current form.

The county council is expected to decide next month whether to proceed with the scheme but the early indications are it will press ahead with final designs in the hope that work will start in spring.

Read more:

• New data reveals dramatic impact of Beech Grove closure on nearby roads
• Majority are negative towards Harrogate Station Gateway, consultation reveals
• ‘Severe weather’ delays Otley Road cycle path in Harrogate
• Victoria Road one-way scheme will stop ‘rat run’, says cycle group

Beech Grove: barriers and cuts across the Stray

North Yorkshire County Council’s decision to ban through traffic on Beech Grove caught many people by surprise in February.

The move aimed to link Beech Grove with the forthcoming Otley Road cycle path and the proposed Victoria Avenue cycling improvements, creating a more connected cycling route around Harrogate.

Tyre tracks on the Stray next to the planters on Beech Grove.

Planters blocking traffic were initially introduced on a six-month trial basis in February but this was extended to 18 months, meaning a decision on whether to extend the scheme will be due after August 2022.

Some vehicles on Beech Grove initially flouted the law by driving on Stray land to bypass the planters.

Data obtained by the Stray Ferret this month following a freedom of information request to the council revealed the move has so far had little impact on cycling journeys on Beech Grove.

It has, however, had a considerable impact on traffic on nearby streets Victoria Road and Queens Road. But the council claims the data reveals there is “no evidence” to support claims that traffic has increased on Cold Bath Road.

Malcolm Margolis on Beech Grove

Harrogate cycling campaigner Malcolm Margolis conducted his own survey, which produced higher figures for cyclists. He claimed it proved the initiative was working well.

The issue looks set to rumble on throughout the year until a decision is made on whether to continue the experiment after August.

Otley Road: work finally begins

Work finally began on the much-delayed cycle path in winter when phase one of the project, from Harlow Moor Road to Arthur’s Avenue, got underway.

North Yorkshire County Council hopes the path will improve safety and alleviate congestion along the Otley Road corridor.

Phase one work gets underway.

Phase one was due to finish before Christmas but the council blamed ‘severe weather’ for another delay and said work should now finish in January.

Phase two, from Harlow Moor Road to Beech Grove, is due to start in March.

It is unclear when phase three, from Harlow Moor Road to Cardale Park, will start. That stretch of the cycle lane relies on developer funding from housing built in the west of Harrogate.

The county council is currently working on various plans, including a feasibility study, for phase three.

Oatlands Drive plans scrapped

North Yorkshire County Council announced in February it had received £1m from the Department for Transport’s Active Travel Fund for four schemes to improve the infrastructure for cyclists and pedestrians.

Three of the schemes were for the Harrogate district. They were: the A59 Harrogate Road, Knaresborough, between Badger Mount and Maple Close; Oatlands Drive, Harrogate between Hookstone Road and Knaresborough Road and Victoria Avenue, between the A61 and Station Parade.

The projects for Knaresborough and Victoria Avenue are still due to proceed.

But plans to make Oatlands one-way to traffic and improve the narrow cycle lanes were shelved after 57% of consultation respondents opposed the proposal. They cited the impact on school buses and the creation of a ‘rat run’ on surrounding residential streets at peak times.

Oatlands Drive, Harrogate.

Subsequent traffic proposals for the saints area were also dropped after opposition.

The council said it would commission an Oatlands constituency feasibility study’ to “re-assess opportunities” for infrastructure improvements but so far nothing has been forthcoming.

Traffic continues to park in the cycle lanes on Oatlands Drive. Harrogate Borough Council introduced signs urging motorists not to do it but they appear to have had little impact.

One of the signs on the Stray alongside Oatlands Drive.

New data has revealed the Beech Grove Low Traffic Neighbourhood has had a dramatic impact on traffic on nearby roads — but the number of cyclists using it remains around three an hour.

North Yorkshire County Council closed the Harrogate road, which connects the A61 and Otley Road, to through traffic in February, initially for a six-month trial. It later extended the trial to 18 months.

The move aimed to reduce traffic and encourage cycling and walking on the road, which runs alongside the Stray. Beech Grove was chosen because it would connect to other planned cycle schemes in the town.

But some residents and motorists were angered by the sudden loss of the thoroughfare and said it would just push traffic elsewhere.

The council has released new data about the controversial LTN following a freedom of information request from the Stray Ferret. The council’s press office had refused to provide the information, saying it wanted to wait until the trial had ended.

The council also provided a letter sent in October to residents living close to the LTN. The letter includes data that reveals road traffic has reduced on Beech Grove by as much as 85% since the closure.

The council compared current data with a traffic count on the road undertaken in 2015 that found, on average, 2,712 vehicles a day used its mid-point.

Displaced traffic

The data addresses the question of whether the closure has pushed traffic onto nearby roads.

An automatic traffic counter on Victoria Road found there has been a 230% increase in vehicles using the northern section since the LTN was introduced. In February, 300 vehicles a day used the road. The number increased to 1,058 a day in April then fell slightly in subsequent months.

Information by North Yorkshire County Council. AADT stands for annual average daily traffic.

Queens Road has also seen the number of vehicles using it double from around 500 to over 1,000 a day.

However, in the letter sent to residents the council disputed claims that Cold Bath Road has born the brunt of displaced traffic from the LTN. It said its traffic counter found “no evidence” to support the suggestion that traffic levels have increased.

It said around 8,500 vehicles used Cold Bath Road a day pre-covid 2019 and the number had fallen to 7,200 in 2021. However, it added the the latest numbers from August this year suggested traffic had now returned to pre-covid levels.

Read more:

• Beech Grove closure officially extended until August 2022
• Beech Grove closure to remain in place, despite petition objecting

• ‘It’s working well’: Campaigner counts cyclists using Harrogate’s Beech Grove

The number of cyclists using the Beech Grove LTN remains between two to three an hour, although the number increased in November.

North Yorkshire County Council does not record what time of day cyclists use the road and only has the figures for a 24-hour period.

In August 2020, before the LTN was introduced, around 50 cyclists used the road each day. This has stayed broadly the same throughout 2021.

Council officers believe the automatic traffic count numbers are “light” compared to casual observations they have made when visiting the LTN. The council said it planned to conduct manual surveys on this.

Information by North Yorkshire County Council

Conservative county councillor Don Mackenzie, executive member for access, said:

“We are committed to encouraging active travel, easing congestion and improving air quality in Harrogate. Experimental traffic restrictions on Beech Grove and Lancaster Road will run until August 2022. At that point we will compile an extensive report of cyclist data which will span the 18-month period to paint a full comprehensive picture.

“We will consider this alongside the consultation responses, vehicle data, ongoing site observations and other active travel measures in Harrogate before a formal decision will be taken on the way forward.

“Other schemes such as the Otley Road cycle route, the Station Gateway project and the Active Travel Fund proposals for Victoria Avenue are all at various stages of design and construction so when work is complete we anticipate a further increase in cycling.

“A reduction in traffic levels on Beech Grove has resulted in a reduction in the speed of vehicles and an increase in cyclists. More people are likely to cycle – for both commuting and leisure – when improved infrastructure is in place that reduces conflict with vehicles.”

Equestrians have urged North Yorkshire County Council to consider horse riders as well as cyclists and pedestrians in active travel schemes.

The council, which is the highways authority, has secured funding for active travel schemes on the A59 between Harrogate and Knaresborough and on Victoria Avenue in Harrogate town centre.

The introduction of a low traffic neighbourhood on Beech Grove and Victoria Road in Harrogate also aims to promote active travel and reduce car usage.

A meeting of the council’s North Yorkshire Local Access Forum yesterday heard members raise concerns that such schemes focused specifically on walking and cycling rather than active travel generally.

Officers said it was recognised that horse riding had the same health and wellbeing benefits as cycling and walking.

Read more:

• Work on £10.9m Harrogate Station Gateway could start in February
• North Yorkshire highways boss ‘confident’ in bid for £1.5m active travel projects

Forum member, horse rider and carriage driver Will Scarlett questioned how the authority had decided many urban routes would be unsuitable for horse riders, saying they were often left with no option but to ride on roads.

Discriminating against older people

Another forum member, Janet Cochrane, said she was concerned equestrians were being ignored by the council. 

She said many equestrians were older people and not providing for them highlighted “an element of discrimination” in the authority’s strategy.

She said: 

“I understand that you have to abide by national guidelines, but North Yorkshire is a predominantly rural county and there is a very high number of horses owned and used for leisure purposes. There has to be a way of incorporating them into the rights of way network.

“Although it is assumed that horses are mainly used for leisure purposes, in fact people do use them to go and visit their friends, they even use them for shopping, they use them to vote at polling stations.”

The council’s policy to focus active travel improvements on urban areas where schemes impact on the most people has been criticised by some rural residents, who say it leaves them with no option but to travel by motorised transport.

Caroline Bradley, of the British Horse Society, told the meeting the creation of new paths to increase active travel was to be welcomed provided that equestrians were included, as a minimum, to routes outside large town centres.

Ms Bradley said: 

“Many of the proposed routes will be in urban areas. However, many horses are kept on the urban fringe, so it is important that equestrians are not excluded from routes that exit the urban areas into the surrounding environment.

“Active travel and local walking and cycling initiatives should not in any way compromise the use of public rights of way by making them less amenable to existing lawful users.”

Most Harrogate businesses oppose plans to reduce Station Parade to a single carriageway and pedestrianise James Street, a poll reveals.

The joint Harrogate District Chamber of Commerce, Harrogate Business Improvement District and Independent Harrogate survey was sent to more than 900 businesses. A total of 180 replied.

It was conducted shortly before the start of the next round of consultation on the £10.9m Harrogate Station Gateway scheme, which includes plans to pedestrianise some or all of James Street and reduce Station Parade to single lane traffic.

Of those who responded:

– 75% were against the full pedestrianisation of James Street
– 72% were against reducing the A61 from Cheltenham Mount to Station Bridge to a single lane
– 30% were in favour of making lower Station Parade one-way
– 42% in favour of two-way cycle lanes on Bower Road and along East Parade to the Odeon roundabout
– 74% were in favour of improving the area in front of Victoria Shopping Centre with the potential to host a range of events and activities

A total of 79% believed that reducing Station Parade to a single carriageway would be of no benefit to town centre businesses, and 68% felt likewise about pedestrianising James Street.

Read more:

• Harrogate business organisations launch Station Gateway survey
• Harrogate business organisations launch Station Gateway survey
• Full steam ahead on Harrogate’s £7.9 million Station Gateway project

The poll’s findings differ from those of a recent online consultation by the councils proposing the scheme, in which total of 45% of 1,101 respondents were in favour of the full pedestrianisation of James Street and 49% favoured an making Station Parade one lane.

In a joint statement, all three organisations said:

“Before the next phase of the Harrogate Station Gateway Project consultation begins, we canvassed the views of business owners and landlords.

“The questions we asked required either a ‘yes’ or ‘no’ answer, and from conversations we have had with our members and levy payers over many months, the results come as no surprise, i.e. keeping the James Street and Station Parade status quo.

“Those who responded also strongly rejected the idea that pedestrianising James Street and reducing Station Parade to a single lane would bring business benefits.

“We would like to thank those who took the time to participate in this survey, the findings of which now be shared with North Yorkshire County Council and Harrogate Borough Council officers and members.

“Whilst we welcome investment in the town centre, we are keen to see it spent improving access for all, not just those arriving by foot or bicycle, whilst at the same time enhancing the existing public spaces with quality materials.

“We also appreciate the funding the authorities has received has to be used in specific ways which will constrain what they do, but we cannot ignore our businesses views regarding this project.

“Now covid restrictions are lifted, we ask that during the next round of consultation there are plenty of opportunities for the public to inspect the plans and speak to the project team, in person, and not just via online presentations.

“For our part, we will be looking to hold an event for businesses, in particular for those whose livelihoods are dependent on a vibrant town centre, so they can fully understand the benefits we are told this scheme will bring.”

The Station Gateway project, which aims to improve walking and cycling in town, is funded is funded by the government’s Transforming Cities Fund.

Both North Yorkshire County Council and Harrogate Borough Council support the initiative and hope to start work early next year.

Stray Views is a weekly column giving you the chance to have your say on issues affecting the Harrogate district. It is an opinion column and does not reflect the views of the Stray Ferret. See below for details on how to contribute.

It’s wrong to say pedestrians welcome the Otley Road cycle path

Tewit Well and Sun Colonnade are just two examples of gross disrepair

Malcolm Neesam is in the news again regarding ‘the slovenly attitude of the authorities towards maintaining Harrogate’s attractions’.

I, and I’m sure a very great many others, absolutely agree. But it’s not just the Tewit Well and the Sun Colonnade that have fallen into gross disrepair — what about the similarly iconic bandstand at the rear of the Mercer Gallery, adjacent to the public toilets? Its dilapidated and abused state makes it a health and safety accident waiting to happen.

Why do the authorities not appreciate the role that these buildings play in attracting visitors to Harrogate and do something about restoring and/or maintaining them?

Agreed, the floral displays are exquisite and rewilding of parts of the Stray is a good idea. But our pavements are strewn with litter and we have to manoeuvre our way over damaged paving and around waste/recycling bins; changes to our road systems are thrust upon us even though they are having and will have serious repercussions; and there is irresponsible and intimidating behaviour in our public spaces and on our roads.

Would it be too much to ask the authorities, who we elected to represent us and whose wages we pay, to take into consideration our wants, needs and expectations in the way they manage Harrogate?

Isn’t a councillor’s primary role to represent those who live in their ward and provide a bridge between the community and the council? But maybe I expect too much and will just have to get on my bike…

Val Michie, Harrogate

The amount of litter in Harrogate is a disgrace

I agree entirely with David Pickering’s comments published in Stray Views on September 5. I would further add that not only the amount of litter is a disgrace in the town centre but also the filthy state of the pavements. Our town should be in pristine condition for visitor and residence alike.

Also, David’s commented on the state of the roads in Harrogate. Again I wish to add a request to North Yorkshire County Council that monies are allocated to improve the roads and allocate a patching gang to fill in the potholes. When potholes are marked in white, why does it take up to 90 days (many go over this time span) to repair them?

Also I would like to ask Harrogate Borough Council why there are weeds and plants growing in kerbs and gutters? What has happened to the mechanical road sweepers?

David James, St. Georges ward, Harrogate

Do you have an opinion on the Harrogate district? Email us at letters@thestrayferret.co.uk. Please include your name and approximate location details. Limit your letters to 350 words. We reserve the right to edit letters.

North Yorkshire County Council today published details of the forthcoming roadworks on Otley Road due to the construction of a cycle route.

The scheme, which has been beset by delays, will start on September 20, with work taking place between 7am and 5.30pm every weekday.

Temporary traffic lights will also be used and there will be overnight road closures for resurfacing,

The council said it was liaising with Harrogate Grammar School to ensure pupils and vehicles travel safely to the school. Pedestrian access to homes and businesses will remain in place throughout the works.

Officials at the county council said they expected the work to be completed within 10 weeks, dependent on weather conditions.

The Stray Ferret reported this month that Hull-based PBS Constructed Ltd has been commissioned to construct the first phase of the route as part of a £827,100 contract.

Read more:

• More road changes around Beech Grove and Otley Road
• Transport leader expects Harrogate’s Beech Grove road closure to be made permanent
• Hull company awarded £827,000 Otley Road cycle route contract

Cllr Don Mackenzie, executive county councillor for access, said:

“These improvements are being delivered as part of the government’s £4.6 million award to the council from the National Productivity Investment Fund for sustainable transport in the west of Harrogate.

“The measures will help to improve safety and alleviate the congestion experienced along the Otley Road corridor. 

“They are essential to accommodating existing traffic and supporting future growth, as set out in Harrogate Borough Council’s Local Plan. The improvements will significantly benefit the community and help to create a better-connected and safer network for pedestrians and cyclists.”

Widening Otley Road

Cllr Mackenzie also apologised for any disruption caused as part of construction of the scheme. He said:

“The work has been timed to start after the busy summer holiday period, but we realise there will be some disruption, so we apologise for that and thank people in anticipation for their patience.

“Most of the work will be carried out during the day, to minimise noise for residents at night, though some work, such as resurfacing, can be carried out only at night under a full road closure.”

Work will include widening Otley Road on the approach to Harlow Moor Road as well as the creation of a designated left turn lane on the western approach to Harlow Moor Road and designated right turn lane on the eastern approach.

An off-road cycle route will also be created between Harlow Moor Road and Cold Bath Road as part of the first phase.

Your recent article about plans to extend the Nidderdale Greenway fills me with dismay.

The article refers to ambitious plans to extend the Nidderdale Greenway from Ripley to Pateley Bridge and then to Scar House reservoir.

At a time when the world is trying to reduce its carbon footprint, encourage conservation and care of the environment and preserve historic footpaths and bridleways, it seems ludicrous that there should be a suggestion of a Greenway.

We all know it is not a Greenway, it will never be a Greenway but a Blackway as it will result in 19 miles of tarmac being laid over footpaths, bridleways, disused railway lines and virgin land.

It will destroy bridleways, which are used by walkers and horses, it will destroy footpaths that are used by walkers, it will destroy the environment and destroy flora and fauna. It will destroy and displace wildlife, animals, birds and insects from their homes and it will urbanise what is a beautiful rural dale.

I have no objections to cyclists but there is a perfectly adequate road system in Nidderdale for them to use which in part requires some physical fitness.

Read more:

• Nidderdale Greenway extension plans set to take step forward
• Post-Brexit grants available for Nidderdale farmers

The first cycle route from Knaresborough to Harrogate and Ripley is an urban route that people can access easily by cycle or on foot from the town. The proposed Blackway is not an urban route. It would require people to drive to it and then walk and cycle part of it. That in itself will cause congestion and increase our carbon footprint. The villages do not have adequate parking for an influx of vehicles.

Having viewed the Knaresborough to Ripley cycle route I see there has been a great deal of encroachment on to adjoining countryside and I am appalled to think of the amount of encroachment that would happen on any proposed extension.

I have yet to speak to a landowner who is in favour. I have yet to speak to a resident who is in favour, but I have spoken to many people who enjoy walking and riding on the existing footpaths and bridleways, and they are not in favour.

Instead of this constant misplaced enthusiasm that our local authorities show for cycling it would be better if they tried to spend taxpayers’ money on improving the town centre and its attractions. North Yorkshire has many challenges to deal with and a proposed tarmac track up Nidderdale should not be high on its priority list.

Richard Rusby, Burnt Yates

The highways boss of North Yorkshire County Council has expressed confidence that the authority will win most of the £1.5m it is bidding for under the latest round of active travel projects.

Councillor Don Mackenzie, executive member for access, approved the bid to the government’s active travel fund at a meeting on Friday.

The application includes funding for four projects, two of which are in the Harrogate district. They include traffic calming measures in Ripon and a feasibility study into the creation of a 7km cycleway and footpath between Knaresborough and Flaxby Green Park.

The bid is being made to the third round of the active travel fund. The council only secured half of the £266,000 allocated to it by the Department for Transport in the first round but won almost all of the £1m it bid for in the second round.

Cllr Mackenzie said:

“We have been told to expect roughly around the same amount we received in tranche two and as soon as we know what this value is our bid will be submitted with the government.

“Clearly there are various sources of money for these kinds of projects in the future. The government has set aside £2bn as part of its active travel fund and I believe it has only allocated around a quarter of this so there will be plenty more to come.”

Under the latest plans, around £550,000 would be spent on the development of “sustainable travel corridors” in the west of Ripon. These could include footway widening, better crossing facilities and traffic calming measures.

The council also said feasibility work for the proposed 7km cyclepath between Knaresborough and Flaxby Green Park would cost £50,000 and that it would link with wider plans to improve connections to York.

There are also plans for schemes in Craven and Ryedale.

Read more:

• Work on £10.9m Harrogate Station Gateway could start in February
• Harrogate Festivals chief angry after county council removes promotional banners

Under earlier rounds of the fund, cash has been earmarked for cycle lanes and junction upgrades on the A59 between Harrogate and Knaresborough, as well as similar improvements in the Victoria Avenue area of Harrogate town centre.

There were also plans for a one-way traffic system and junction filters on Oatlands Drive but these were scrapped after a fierce backlash from residents.

Instead, the council is carrying out a feasibility study this summer to look into what other improvements could be made not just on Oatlands Drive but also the surrounding area.

The aim for the A59 and Victoria Avenue schemes is for construction to start in November with completion in March 2022.

A government decision on the third round bid is expected in autumn and, if successful, the funds must be spent before March 2023.

North Yorkshire County Council looks set to bid for further government funding for walking and cycling projects.

Louise Neale, transport planning officer at the authority, told a Transport scrutiny meeting this morning that the Department for Transport had announced plans for further funding last month.

While no detail has been revealed on the bid, officers are expected to submit an application for funding by August.

Ms Neale told councillors this morning that a report on the bid would be made public later this week.

She said:

“We will hopefully find out the outcome of that in the Autumn and we will have until March 2023 to spend that funding.”

Cllr Don Mackenzie, executive county councillor for access, told the Stray Ferret that he hoped the government would award the county council “roughly the same” funding as in the last bid.

He said:

“I’m hopeful that what we will get is the same as the last tranche. But I would be happy to get more.”

Cllr Mackenzie said no detail was yet available on what projects would be included in the bid, but added that Harrogate had “its fair share” in the last tranche of funding.

The county council has already outlined two projects in Harrogate as part of a previous bid to the government’s active travel scheme. A third is planned in Whitby.

Read more:

• The woman shaping the Harrogate district’s roads
• Controversial Oatlands Drive active travel scheme scrapped

Ministers awarded the county council £1,011,750 last year to help fund the projects, despite the authority bidding for more.

It includes plans for cycle lanes and junction upgrades on the A59 between Harrogate and Knaresborough, as well as a scheme on Victoria Avenue in the town centre.

Meanwhile, a proposal to make Oatlands Drive more friendly to cyclists met with fierce backlash from local residents.

The plan originally included a scheme to make the whole of Oatlands Drive one-way. However, this was dropped in March after 57% of respondents to a council consultation opposed the scheme.

The scheme moved forward and included making nearby St Winifred’s Road and St Hilda’s Road one way but this was similarly unpopular with residents.

In May, the council decided to withdraw the scheme altogether from its bid.

Instead, the council has commissioned an ‘Oatlands Constituency Feasibility Study’, which it says will “reassess opportunities” for infrastructure improvements across a wider area than the government scheme allows.

Barely a day has passed in the Harrogate district this year without some sort of controversy about roads and transport schemes.

Roadworks on Skipton Road, new cycling initiatives, the Harrogate Station Gateway, low traffic neighbourhoods, a park and ride, low-traffic neighbourhoods, speed limits… the list goes on.

Everyone who uses roads seems to have an opinion on them and often they’re not very complimentary towards the highways authority, North Yorkshire County Council.

The chief flak taker is usually Don Mackenzie, the Conservative councillor for Harrogate Saltergate, who as the council’s executive member for access sets the policy. But it’s Melisa Burnham, area manager for the Harrogate district, who is effectively the head civil servant in charge of delivering it.

Ms Burnham, a former Ripon Grammar School pupil, has day-to-day oversight of 1,100 miles of road in the district. The junction improvements at Bond End in Knaresborough in 2018 is among the projects she helped complete. Does she wince when she reads some of the more brutal comments directed at Cllr Mackenzie?

“Very much so. I’ve worked with Don for a number of years and I know he has the best interests at heart.

“A person said to me in Harrogate the other day: ‘You must have thick skin because all you hear are complaints’. They can get quite personal.

“Sometimes we don’t always get it right but we do strive to deliver the best service we can.”

Ms Burnham, who studied geography at Hull University, oversees a capital budget of £7.7 million, of which £2.5 million is being spent on surface dressing 200 sites this year. Leeds Road’s four-week resurfacing cost £800,000 and involved cleaning 105 gullies.

Melisa Burnham (right) and Jayne Charlton, the council’s area manager for Richmondshire and Hambleton.

She’s also in charge of gritting from October to April. There are 13 priority routes in the district, including the A59 and the A61. The A1 is Highways England‘s responsibility.

Most criticism, she says, is due to a lack of knowledge. The guy sat in the van apparently doing nothing at roadworks is probably operating the traffic lights, she says, and just because someone doesn’t see gritters doesn’t mean they aren’t operating. Highways officers hold two briefings a day in winter to decide whether to activate the fleet of 13 gritters. Ms Burnham says:

“Sometimes people just don’t have the knowledge and information. The more you can share information with them and the more you can inform people, maybe they complain less.”

There have been plenty of complaints this year about specific projects, not least the biggest one: the £10.9 million Harrogate Station Gateway. The scheme, which aims to transform town centre travel by encouraging cycling and walking and reducing traffic, has upset some businesses that fear the proposals to reduce Station Parade to one lane and pedestrianise part of James Street could damage trade.

Ms Burnham says she wasn’t surprised by the reaction and adds the council has been “listening to both sides about their concerns” and is confident of a “positive outcome for the town”.

Cycling schemes

She acknowledges the Otley Road cycle route has had a “lot of problems” due to delays caused by the exchange of Stray land, utility works and covid but is confident work will finally begin in October.

The county council secured £715,000 funding for three other cycling improvement schemes on Oatlands Drive in Harrogate, Victoria Avenue in Harrogate and the A59 Knaresborough Road but the consultation generated such fierce opposition to the Oatlands initiative from residents in the nearby Saints area that it didn’t proceed.

But change to Oatlands is still very much on the agenda. Ms Burnham says a feasibility report at the end of August will consider measures to ease congestion. She says:

“We recognised we needed to take a step back.

“The feasibility study will look at the options. Residents parking was a key issue — that has been a historic problem in the area, especially with the hospital and schools.”

The £215,000 allocated for Oatlands has been diverted to the other two schemes although it seems the funky cyclops junction mooted for the junction of Victoria Avenue and Station Parade to totally separate cyclists from traffic won’t happen. Ms Burnham says it was just one option and there “might be something similar” instead.

She seems cool on the Pannal park and ride idea, saying further details should be available in a couple of months. She insists it’s still on the table but adds “it has to work financially for the bus service too”.

Low-traffic neighbourhoods

Low-traffic neighbourhoods, which reduce motor vehicles in residential areas, have been another bugbear.

An experimental order was introduced on Harrogate’s Beech Grove in February, which closed the route to through traffic. The move took many people by surprise and some cars were driven across the Stray by motorists determined to keep using the route as a cut through between West Park and Otley Road.

Read more:

• Ill feeling lingers after decision to scrap Oatlands cycling scheme
• £10.9m Harrogate Station Gateway scheme: what key groups say

Ms Burnham says reaction was “mixed”

“There was some positive and that sometimes gets lost in the media and social media.”

The experimental order was extended from 6 months to 18 months before decision is made on whether to close the road permanently to through traffic — why? Ms Burnham says it was to allow more time to see how the initiative ties in with other schemes, such as the Otley Road and Victoria Avenue cycling projects.

She says it’s exciting to see a network of connecting cycle routes emerge in Harrogate.

But a Bilton low traffic neighbourhood, suggested this year, is off the agenda, at least until autumn next year. Ms Burnham says the council wants to assess Beech Grove before considering any other low-traffic neighbourhoods.

No more roadworks than usual

She insists that, contrary to popular belief, there are currently no more roadworks than usual.

Harrogate, she says, often has more roadworks than other parts of the county because it is an urban area, adding:

“There’s also a lot of development taking place and because of that a lot of road works need to happen.”

Ms Burnham says the council tries to stipulate that work takes place between 9.30am to 3.30pm on key routes and can insist on night works “when it’s reasonable”.

As for permits to carry out roadworks being extended, and traffic lights lasting for months, which happened on Skipton Road in Harrogate, she says:

“It’s difficult when a company comes to you and says ‘we need to do more work’. Sometimes they do find issues on site.”

Female role model

Ms Burnham, a mother of two young girls who enjoys camping and walking, is one of two women out of 11 senior officers in the highways senior management team. She lives in Northallerton.

The county council workforce is 76 per cent female but highways remains male-dominated. She says:

“Some people still have a surprised reaction when I tell them my job title. That said, we are certainly seeing a positive increase in women into the service. I now have four females in my team.”

Ms Burnham worked for Harrogate Borough Council for four years from 2005, during which she helped deliver the Nidderdale Greenway scheme.

She joined North Yorkshire County Council in 2009 and was a senior engineer in the special projects team and a lead officer in the transport and development team before moving to her current position in 2018.

More than anywhere else in North Yorkshire, the Harrogate district presents both rural and urban transport challenges. She says:

“Harrogate is just that little bit more demanding in terms of its urban nature and popularity of events.”